Reviews (1,693)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to add detailed customization options to products, ideal for businesses offering personalized items. They praise its user-friendly interface, seamless Shopify integration, and the creation of conditional forms with add-on pricing. The app's customer support is often commended for their proactive and responsive approach. Merchants also appreciate the live chat tech support for its efficiency. The app's reliability is proven by its long-term use by some merchants. The ability to create templates for mass application to products is a time-saver. Merchants have confidence in the team's commitment to continual improvement.
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I had some specific tweaks to make the app work and display my product in the best way for our customers and the support team did a great job working with me to customize the app to work for us.
Hello to our friends from 928sRus, Inc.
Thank you for writing us this great review! We are glad the app is working well for you so far and we are thankful for your support :-)
-Melissa & The Product Options & Customizer Team
Super easy to use, very customizable for each product.
Support staff were extremely helpful in helping me with any queries or adjustments I had.
Hello friends from Little H Creations!
Many thanks for taking the time to give us this 5-star rating. Our team does try hard to respond quickly and implement fixes in real-time. We appreciate your business and hope your store sells millions! :)
-Sean the Customer Success Manager, & The Product Options and Customizer Support Team
I switched to premium in order to have unlimited customization and now it wont even work, it wont even allow me to click the highlighted part requesting assistance.
Hello there,
I am Takeen from the PC Dev Team. We are sorry about your experience with our app and we would definitely love to work on this for you as soon as possible.
You can reach out to our support team and ask for me directly, I will get back to you as this issue is very strange and indeed impacts your experience with our great app.
Looking to hear from you soon
-- Takeen
I've used the app for the customer to input text for a customisable product. The app works really well! Needed something adding that wasn't an option on the app and customer service was really quick to reply and very helpful. They did the work for me very quickly. Would definitely recommend.
Hello to our friends at Tyremen
Thank you for the glowing review and the recommendation. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Code screwed up my site by automatically adding extra charges to cart and it took days for them to respond. Never fully fixed the issue or offered an explanation.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
The app is easy to use and the customer service is patient to help solve problems and can be contacted at any time, which is great
Hello to our friends from Thayagift
Thank you for leaving this thoughtful review! We appreciate you taking the time out to write this! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
The support team is really supportive and replies really quickly. Thank you very much for your help. Especially the customer specialist Aman is very helpful and helped us to fix the problem effectively. Good job, Aman.
Hello to our friends at MyHomeware Pty Ltd (ABN: 66 657 841 659)
Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We truly appreciate your business, and we can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
Way easier than writing the code yourself - save some time and use product customizer. I found it very pleasant to use and apply custom styles. Also support team went above and beyond to help us integrate product customizer into our shop. Highly recommended.
A little tricky for me to use. But once you understand how it works it is a good app. Help is there and quick very nice people.
Hello to our friends at D STOCKNER LLC
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
very good support! they helped me with a setup issue within 10 minutes and the app overall is very easy to use
Hello to our friends at LCDFIX-Allee
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with the setup issue quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team