Reviews (1,826)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its robust customization capabilities, ideal for businesses offering personalized products. It enhances the shopping experience, potentially increasing customer satisfaction and sales. Features include easy setup of product options, hyperlink integration, and efficient variant management. The app integrates smoothly with Shopify and offers exceptional support, with quick response times and effective problem-solving via platforms like Google Meet and WhatsApp.
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The reason for three stars is that the app messed up the custom liquid I had done by a developer we hired. Please be aware that most developers won't fix any issues that arose from an outside source and will charge you to fix the glitch (which can be very costly) Product Customizer will say that it is not within their support to fix the issue that their theme created. In the end, even though the app looked promising and support did a great job making it look like part of your theme, we could not use the app. I would recommend this app if you do not have any custom liquid done on your product page. Also, remember to duplicate your theme before downloading the app. I was able to delete all the app's liquid within my theme with no problem and my issue was resolved once everything was deleted. Also, support was very helpful in all other matters and they do try to make their app work with your theme.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
---------------------------
Previous Reply:
This is Sean, the Customer Success Manager with Product Customizer. I wanted to say thanks for taking the time to review us. Our tier-2 tech support guy Daniel tried his best to figure out your formatting issue for a couple of days, but couldn't. Every now and than, we encounter a theme that we just can't seem to get working seamlessly with our app (granted that's VERY rare), and it is super frustrating for us when that happens, because we want it to work perfectly for ever user and client of ours.
Again, please accept our apologies that this happened this way. Thanks for your understanding... Sean Hyatt, Customer Success Manager, Product Options & Customizer
Very good app, I had some difficulties installing but the team was able to help me by solving the problems. Registered mail
Hello to our friends from Cuddle Boutique
Thank you for leaving this thoughtful review! We appreciate you taking the time out to write this! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
This app is just what I needed. Didn't know how to use it at first so I had to reach out to support. They responded immediately and got me all the way right. Wish it was a lil cheaper like it was before at the $9.99 price. I shoulda got it back then But I was trying to shop around. Silly me. But other than that excellent app so far.
Hello to our friends from KreationzByShay2
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
Nice App, use it for my t-shirt website and love it. I can say I even don't think about custom fields later, hopefully, they will increase sales as well.
Hello friends from FAMILYMILY-
Thanks for this great review for our app. We appreciate you taking the time to provide your feedback. Hope your store sells millions online! :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
The app is very easy to use and customer service is quick to respond and available when needed.
Hi NET Creative Designs,
Thanks for the kind words! We are constantly making improvements to the app aimed at making it as easy to use as possible, so this is very gratifying to read. Thank you for also recognizing the effort of our support team, we take great pride in providing the best support experience possible!
Super easy to use, integrates perfectly with my shop. I needed some minor adjustments made and Ryan was very helpful - it was all done within a few hours. I tried a couple of other apps to add more options (and priced options) to my products, and this is definitively my favorite and the most user friendly. Thanks!
Je suis vraiment contente de cette application et en plus un service client quasi immédiat ! Je recommande
Hello to our friends from Charmenomad
Merci d'avoir laissé cet avis réfléchi ! Nous vous remercions d'avoir pris le temps d'écrire ceci ! Nous sommes heureux que notre équipe d'assistance ait pu vous aider. Nous aimons vous avoir comme client et nous sommes toujours là pour aider votre boutique Shopify à réussir !
Tanu & The Product Customizer Support Team
I used the app to add customization options to some of my items and got stuck. I reached out via chat and they were very helpful.
Hello to our friends from Rags4Wags
We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Good app and good customer service I would recommend 100% very easy to use simple and if you need help customer service is there ASAP
Hello to our friends from WEARVA
Thank you for leaving us this great review! We wish you and your store great success! :-)
-Melissa & the Product Customizer Support Team
Amazing customer service and fast setup!! I had a tough time getting started but was able to get things going.
Hello to our friends from Midwest Kernel Company
Thank you for leaving this thoughtful review! We appreciate you taking the time out to write this! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Product Customizer Support Team