Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

October 14, 2022

Their support is helpful and they responded really quicly. Their options really save my shop. So all I can see I would recommand them.

EasyFastMore
Hungary
About 1 month using the app
Product Customizer replied October 15, 2022

Hello to our friends at EasyFastMore

Thank you for the glowing review and the recommendation. We're so happy to hear that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

January 29, 2023

The slowest app I've ever used. Just add a filter for bulk editing then It took you a thousand years to wait. https://ibb.co/Bjdp19b

Tmarc Tee
Singapore
Over 2 years using the app
Product Customizer replied February 1, 2023

Hello to our friends at Tmarc Tee

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I am sorry to hear that the app did not work perfectly on your store. We regret that we were not able to provide you with a good app experience. I'm VERY sorry about this, it is not at all what we aim for.

You left us a 1-star review without ever contacting support for help. I am sure we could have helped you with the issue you were facing. It is possible to have a little delay while adding a filter for bulk editing depending on the number of products in your store. However, what you described isn't normal and should not have happened. If you are still facing the issue, please reach out to us at support@productcustomizer.com and we will be glad to help you.

We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.

Regards,
Pushpesh & the Product Customizer Support Team

February 21, 2023

Product Options & Customizer is arguably the best Shopify app on the market when it comes to providing custom options and/with conditions on your Shopify store.

The app is really easy to use and setup and their support team is readily available to assist whenever you reach out to them. I'm particularly grateful to Amam and Shevaughn who were on standby to put me through whenever I encountered any issues.

Way to go team!

myeventpass
United Kingdom
About 1 month using the app
Product Customizer replied February 22, 2023

Hello to our friends at myeventpass

Thanks for sharing your review with the community and us. We're thrilled to learn that Shevaughn and Aman were able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Product Customizer Support Team

January 30, 2018

So handy to have! You're able to customize everything. I just wish I could customize how many quantities I have of something (for example - necklace chain colours but I only have 1 left of a certain colour)

Prairie Mama Birth Services Dna Keepsake Jewelry
Canada
About 1 month using the app
August 7, 2019

Only just started using this app but works well for the initial couple of products I've used it for. Easily installed, support does all the work if necessary and response is very quick indeed.

Elstead Maps (UK) Ltd
United Kingdom
About 1 month using the app
Product Customizer replied August 19, 2019

Hello friends from Elstead Maps!

Many thanks for taking the time to give us this 5-star rating. Our team does try hard to respond quickly and implement fixes in real-time. We appreciate your business and hope your store sells millions! :)

-Sean the Customer Success Manager, & The Product Options and Customizer Support Team

July 3, 2019

Love this app so much, it has allowed me to completely customise my listings to make it extremely customer friendly

Wallflower Arrangements
Australia
About 1 month using the app
Product Customizer replied July 5, 2019

​Hello friends at Wallflower Arrangements! This is Sean, the Customer Success Manager with Product Customizer :)

Really cool that you took the steps to leave us this stellar review! Thank you! Glad our app could fill that "variant gap" for you. Hope Wallflower Arrangements is a big hit in the online world in the coming months!

-The Product Options & Customizer Team

September 16, 2013

This app is easy to use, allows for all of our customizations to be easily entered by our customers. Plus, customer service is great. Emails are promptly answered, and little tweaks are promptly handled...Love it

Initial Obsession
United States
About 1 month using the app
June 23, 2023

Truly helpful assistence, i could not solve the problem i shared the assistance email with the staff and they thought of it fantastic! this app work perfect for customize

Menù Due Forni
Italy
About 1 month using the app
Product Customizer replied June 26, 2023

Hello to our friends at Menu Due Forni

Thank you for the glowing review. We're thrilled to learn that we were able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!

Stephanie & The Product Customizer Support Team

January 1, 2022

Aman has helped me with all of the issues I had with the app configuration. He has been very attentive by making sure everything has been set up the way I needed. The app does everything I need it to. Highly recommended!

Cake or Death
United Kingdom
About 1 month using the app
Product Customizer replied January 2, 2022

Hello to our friends from Cake or Death

We're so happy to hear that you are enjoying Product Customizer. We’re pleased that Aman was able to help you with the app configuration. We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

June 23, 2013

We have a small budget, but we sell items that have a lot of options which quickly eats away at our product (SKU) quota. ProductCustomizer has saved us from having to upgrade our Shopify account by allowing us to have multiple options without using up all our SKUs. What a Godsend! An added bonus is the ability for our customers to upload files to us and add customized text. ProductCustomizer is also very easy to install and even easier to use. Couldn't recommend it more.

Zuma Motorcycles, Quad Bikes, Dirt Bikes, Go Karts ,Accessories and Spare Parts Australia
Australia
About 1 month using the app