Reviews (1,757)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to add diverse customization options to products, such as text inputs, file uploads, and dropdown menus, which is especially beneficial for businesses like personalized gift shops. It features templates that simplify the customization process, saving time and enhancing user experience. The app is praised for its reliable performance and the support team is noted for their quick and effective assistance through live chat, email, and Zoom calls. Merchants recommend it for its comprehensive features, ease of use, and excellent customer support, highlighting its flexibility in managing complex product variants and conditions. Long-term merchants report high satisfaction, emphasizing its stability and effectiveness in meeting business needs.
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I was struggling with getting the options setup properly so I reached out to their support. I was connected with Shevaughn within a few minutes. After gathering all the questions and getting the permissions set, we had everything up and running in about 30 minutes and the results were better than my wife and I could have imagined. Support is top notch and the product just works. This is an awesome app for adding customization options to your shop! Update: I have also worked with Aman and he went above and beyond what was expected! Superior service! Thank you!
Hi Orange Blossom Home,
Thanks so much for the kind words! Our development team is hard at work to make the setup process as intuitive as possible. We're thrilled to hear that you had such a great experience with Shevaughn, thank you for taking the time to recognize him. Cheers and happy selling to both you and your wife!
I had the most wonderful experience with DEEP! He was very helpful, kind and considerate. Deep walked through all of my concerns and helped me make my pages stand out! Thank you so much!! I will recommend.
Hi Doglicious Bakery Bites,
Thanks so much for the positive feedback and for recognizing Deep! He is an excellent team member and will be thrilled to read this. Thanks again!
The app has helped me include variations to my products that i otherwise couldn't have. The support is very good, in particular a support technician named Aman, he has very good knowledge and helped me massively!
Hi Your Car Reg,
Thanks for the kind words! Aman is a great member of our team, always going above and beyond for our merchants. This review is really nice to read, thank you so much for taking the time to write it. Please always feel free to reach out to us for any assistance!
Ottima app, ECCELLENTE assistenza
Consiglio veramente, per qualsiasi dubio una risposta immediata. Molto cordiali e professionali
Ciao Ottima app, ECCELLENTE assistenza,
Grazie per il tuo feedback! Siamo felici di sapere che trovi l'app ottima e l'assistenza eccellente. Apprezziamo il tuo consiglio e siamo lieti che tu abbia ricevuto risposte immediate ai tuoi dubbi. La cordialità e la professionalità sono fondamentali per noi.
Grazie per essere un utente apprezzato!
Great customer service! Shevaughn was very helpful and efficient.
Hi In Essence Designs,
Thanks for your feedback! Customer service is one of our core values and we're glad our team member Shevaughn assisted you with with your needs. Thanks again!
all perfect Aman best support manager
Hi Bsign,
Thanks for the 5 star review and for recognizing Aman. He will be thrilled to read this! We are always here to assist!
Great customer support. Needed to be double checked to make sure everything was working, and they responded fast and got everything looking perfect. Looking forward to happy customers!
Hi Armonia,
Thank you for the positive feedback! We take great pride in the quality of our customer support so this is very gratifying to read. Please always feel free to reach out to us!
The support provided is outstanding. I asked how to do something and 2 seconds later, it was done - they did it for me :) Thank you!!!
Hi Forrest Fit,
Thank you for your feedback! We're delighted to hear that you found our support outstanding. It’s great to know that our team handled your request so quickly.
Thanks for sharing your experience!
It's great when it works :), but it is sensitive to any little change you may make. That said the support is excellent so all-in-all worth using this app. I've been using them for 3+ years and will continue
Hi there Bloss,
Thanks for leaving this review! We want to make the experience as easy as possible for you and we are happy you have been with us for this long and that you do reach out when you need assistance. Please never hesitate if you make any changes, to reach out to us.
The Support Team
Shevaughn & Deep has been the best customer service person that I've worked with so far in any sort of technical issues.
First time we had an issue with the liquid error code for our customizer and our customization was not working on our site for several hours. Shevaughn was so amazing in helping us resolve the problem. He is very patient and quickly responded to all my questions.
After that I've contacted several times in regards to help with the customizer app and every time Shevaughn was so quick in resolving the issue and took his time to listen to all of our questions and explain everything very clearly.
Love the customer service and we've been using this app for several years and didn't have a lot of issues with it.
Good day to you I STOLE MY BOYFRIEND"S SHIRT!
This is a fantastic review, and we appreciate the time you took to write it as well as the acknowledgement you gave to our team members, Nicoz and Shevaughn. We strive to give this type of support to our merchants, and it appears that you got what you needed as a result. We are here to help if you need us again. Thanks for being a valued merchant!
The Support Team