Reviews (1,757)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to add diverse customization options to products, such as text inputs, file uploads, and dropdown menus, which is especially beneficial for businesses like personalized gift shops. It features templates that simplify the customization process, saving time and enhancing user experience. The app is praised for its reliable performance and the support team is noted for their quick and effective assistance through live chat, email, and Zoom calls. Merchants recommend it for its comprehensive features, ease of use, and excellent customer support, highlighting its flexibility in managing complex product variants and conditions. Long-term merchants report high satisfaction, emphasizing its stability and effectiveness in meeting business needs.

February 20, 2023

Easy to use, but 5 stars simply because we changed our theme and I didn't even think to check to make sure the product customization options for our products still worked with our new theme. They reached out to us and then fixed what wasn't working!

The Navy Knot
United States
About 5 years using the app
Product Customizer replied February 22, 2023

Hello to our friends at The Navy Knot

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

March 17, 2017

They found a bug caused by another app and worked to fix it.

Software works great, and worth every penny.

Butterscotch Bakery
United Kingdom
About 5 years using the app
November 7, 2022

We have a very complex product line with multiple overlapping upsells and a nightmare of a shipping problem. So we use PO&C to make customer checkout easier and take a $2k sell to almost $4k without affecting the shipping. Great piece of software!

YaegerPro Carts by SBSM
United States
About 5 years using the app
Product Customizer replied November 8, 2022

Hello to our friends at YaegerPro Carts by SBSM

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Product Customizer. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Tanu & the Product Customizer Support Team

November 21, 2022

The app works great and has all the functionalities that we need to add customisation options to our products. Tech support is also excellent.

KOKO ART
United Kingdom
About 5 years using the app
Product Customizer replied November 22, 2022

Hello to our friends at KOKO ART

Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

December 3, 2015

My experience with this app has been great from installing it onto our shopify theme to quick responses from support - amazing!

Urbanfairways
Singapore
About 5 years using the app
August 20, 2020

We use this app to add customized options to our products throughout our website. Whether it just be a checkbox option or an additional cost option, it is very consistent and works well with our product pages. It is very user friendly and the customer support is great. I would definitely recommend using this application.

Intuition Backgrounds
United States
About 5 years using the app
Product Customizer replied August 20, 2020

Hello to our friends from Intuition Backgrounds!

It's extremely kind of you to leave this AWESOME review on the Shopify app store, thank you! We sincerely appreciate it. We wish your store much success! :-)

Melissa & The Product Options & Customizer Team

October 24, 2019

Such a useful app and really great service from support - especially Takeen. Thank you very much for all your help!

Bookishly
United Kingdom
About 5 years using the app
Product Customizer replied October 24, 2019

Hello friends from Bookishly!

So glad Takeen did a great job for you! We take pride in helping everyone we can, even if the app doesn't end up being the exact solution they needed and they need to look elsewhere. Thanks for your time and the kudos! Hope Bookishly is wildly successful!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

November 6, 2018

These guys are amazing!!! Awesome plugin!! You cant go wrong and there support is top notch!!! I would highly recommend them.

HMC BILLET
United States
Almost 5 years using the app
March 30, 2022

A lot of my products are personalised and this app allows my customers to choose their options in an easy and clear way. The app is simple to use, and I am really impressed by their support team who were quick to help me out when I needed it.

BohoTemple
United Kingdom
Almost 5 years using the app
Product Customizer replied March 30, 2022

Hello to our friends at BohoTemple

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying the app and that it helps your customers to choose their options in an easy and clear way. We are glad our support team could assist you! We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited March 4, 2019

We've been using Product Customizer for many years now. Many of our products have unique variables that people have to choose from and this is the perfect app to handle that. Additionally, the support has always been super quick and helpful. Its a no nonsense app that does exactly what it says it does.

Anvil Customs
United States
Almost 5 years using the app
Product Customizer replied March 4, 2019

Thanks so much for the awesome review! We super appreciate you taking the time ;) I like the no-nonsense comment, we take pride in that. Happy selling to AVIL CUSTOMS!!