Reviews (1,778)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust customization capabilities, ideal for businesses such as personalized gift shops. It simplifies product management by reducing the need for multiple variants and enhances inventory management. The app supports various customization tools like dropdown lists, checkboxes, and image uploads, and allows bulk application of templates to products for increased efficiency. It is noted for its reliability and strong performance. Customer support is exceptional, with a responsive team available through live chat, email, and Zoom, often providing proactive help to optimize app integration. Merchants appreciate the improved shopping experience and operational efficiency it offers.

October 11, 2023

I've been using this app for years, easy to use, customers input customizations simply and whenever I've had an issue the team is super responsive and offers great and fast customer support. Definitely worth the fee to have customized options in your store, love it, recommend :)

Sarah Marie Running Co.
United States
Over 3 years using the app
Product Customizer replied October 16, 2023

Hello Sarah Marie Running Co.,

We appreciate you taking the time to leave this great review! It is great to hear that our team was able to quickly assist you and help you with your customizations. Thank you for being a valued merchant.

The Product Options and Customization support team

Edited October 6, 2023

I really appreciate These guys and am so grateful for this app and the outstanding service, every time, for years! UPDATE: Single BEST app on Shopify of all the apps I have used. Super easy to get ahold of someone and service is quick and effective. I cannot live without this app and us it on both my shops! HIGHLY recommended

Mystic Moon Shop, Inc
United States
Almost 4 years using the app
Product Customizer replied November 20, 2022

Hello to our friends at Mystic Moon Shop, Inc

Thanks for sharing your review with us and the community. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

Edited April 13, 2020

Super easy to add customization's to my shop, exactly what I was looking for! I had a couple of questions and they got back to me SO FAST and fixed any issues I had, no questions asked. Very happy I found this app!

LaneLove Paper Co.
United States
Over 3 years using the app
Product Customizer replied April 13, 2020

Hello friends from LaneLove Paper Co.!

So great for you to leave us this top-notch rating on the Shopify app store! We're glad our app has been easy to use and that you're willing to share! We're also super proud of our customer support team. We hope that your store is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

October 30, 2018

The customer service goes above and beyond! I was blown away! I have been using this app for years and love it!

Rosa Gold
United States
Over 3 years using the app
January 14, 2020

We have used this app for 4 years mainly as a file upload for custom artwork. It has work very well the whole time. Support is fantastic. When we recently changed our store theme, the app stopped working because of the change. Support responded very quickly and we were up and running again. They are fantastic to do business with!

Republican Signs
United States
Over 3 years using the app
Product Customizer replied January 14, 2020

Hello friends from Republican Signs!

Your store is awesome! Glad the app is working well for you -- we think it's great as well! Also, we're proud of our staff and glad you feel the support is fantastic. Appreciate the top notch review... Hope your Republican Signs products sell massively!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

February 9, 2022

Cannot fault the customer service from Aman!
I have been playing with my theme lately and unfortunately sometimes the product customizer options drop out or need to be re configured.
Aman was so quick in responding to my requests and amazing to deal with.
ThankyoU!

Petit Luxe Bebe
Australia
Over 3 years using the app
Product Customizer replied February 10, 2022

Hello to our friends from Petit Luxe Bebe

We are happy you had such a great experience! Thank you for leaving this awesome review. We are so glad to learn that Aman M. was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

October 29, 2013

Product Customizer was the application we had been searching for. Simply to use and when it comes to support, Product Customizer is second to none! Really supportive organization.

That's Yours
Canada
Over 3 years using the app
March 17, 2022

i like the app, help us to grow the profit, also it solves the number issues of color and size. good service as well. Thank you for the help always.

S&DCo.
Hong Kong SAR
Over 3 years using the app
Product Customizer replied March 17, 2022

Hello to our friends from S&DCo.

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer and that it is helping you grow the profit in your business. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

January 17, 2022

Great app. We've been using it in our store for a year always. The support is very helpful. Sheniel was quick to help us solve our problem when we updated to shopify 2.0 theme.

Nacach Wax
United States
Over 3 years using the app
Product Customizer replied January 18, 2022

Hello friends at Nacach Wax

Thank you for leaving this thoughtful review! We appreciate you leaving taking the time out to write this! We are happy Sheniel was able to assist you :-) We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

March 25, 2022

This app is suit to our needs on adding reference number for the product that need to checkout. Support also very friendly and quick in checking issue that we have and resolve it within 30 minutes. Thanks for having this great app and support.

EcoAir Online Store
United Kingdom
Over 3 years using the app
Product Customizer replied March 28, 2022

Hello to our friends at EcoAir Online Store

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team