Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

Edited March 18, 2024

Update 3/18/24: Continue to receive excellent customer service with quick responses when needed. Very satisfied.

Great App. Very simple to use and customer service is great with quick responses/solutions. We have a custom fishing tackle business, and this app allows our customers to provide us with the information they need to customize their products as desired and also allows us to capture the additional sales required to allow for a customizable product. This is a simple solution for product customizations.

GZ Lures Big Game Supply
United States
Over 4 years using the app
Product Customizer replied November 3, 2022

Hello to our friends at GZ Lures Big Game Supply

Thank you for the glowing review and the recommendation. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

May 2, 2017

Product Customizer works great and Ryan is really fast with support. We did extensive customisation of the UI on top of Product Customizer and Ryan was able to answer our many questions on APIs that are not officially documented, making it much easier for us to achieve the UI we wanted.

Loulourose
Indonesia
Over 4 years using the app
August 1, 2021

I have been using the Product Customer app for a couple of years now for my website and absolutely LOVE it. Not only does it meet my needs bur the customer service is amazing. Over the yesrs I've done several theme tweeks and changes and any code updates I need to have made to accommodate the new theme code is done within minutes and even my customer service emails are answered so quickly....even on weekends. I highly recommend this app and plan on sticking with it indefinitely. Thank you so much for such quick resolution to my questions this weekend!

Party Beautifully
United States
Over 4 years using the app
Product Customizer replied August 2, 2021

Hello to our friends from Party Beautifully

Amy, we are elated to read your review and are very grateful. At Product Options and Customizer, we continuously strive to serve you better.
We wish you and your store great success!

Cheers,
-Pushpesh & the Product Customizer Support Team

November 28, 2022

Well designed app and easy to use, a vital app for order customization, reasonably priced, and good client support - we have been using it for a couple years, needed help recently and Aman helped get us back on track.

Art Füzd
United States
Over 4 years using the app
Product Customizer replied November 28, 2022

Hello to our friends at Art Füzd

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that Aman was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

June 17, 2016

The fastest and best support I have ever received.

I wanted to customize my products on my shop where I sell artwork and customized art prints.

I tried different solutions (shopify apps) but none of them worked quite as I expected. So I was actually not convinced that Proct Customizer would be able to deliver a satiesfied solution. But it did and the team from Shopstorm was very helpful.

Daniel (my new best supporter friend) helped me through the entire setup. And he even installed the app properly and helped me with some issues with my theme. I know what I want and Daniel made it happen.

If possible I would give the team and the app 10 stars.

I feel quite safe and I know that they will make the product even better over time. And that is very important to me!

/Bettina

Draw Doodles Study
Denmark
Over 4 years using the app
November 10, 2019

We have been successfully using the app for a couple of years, does exactly what it says wonderfully! Even better is the "fast and serious" support we had from Steven when we updated our Theme this week-end. He fixed our code (on a Saturday night!) and we were up and running again in a couple of hours! Thumbs up for the support!

Soccer Sport Fitness
Canada
Over 4 years using the app
Product Customizer replied November 11, 2019

Hello friends from Soccer Sport Fitness!

Thanks for the good word here about our app, and the time you took to leave it! So appreciate it. Steven rocks for sure -- so glad he got your issue sorted out and we love that you think our support is "fast and serious!!" May Soccer Sport Fitness be massively successful!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

September 3, 2020

The customer support is truly outstanding. The person I worked with on the product customization team worked tirelessly until a couple of issues I had due to a theme update were resolved. Highly recommend!

Paper & Wit
United States
Over 4 years using the app
Product Customizer replied September 3, 2020

Hello to our friends from Paper & Wit

Thanks guys for giving us this fantastic review :-) We sincerely appreciate it! We will let our team know that their efforts were greatly appreciated! ;-)

-Melissa & The Product Options & Customizer Team

February 9, 2014

Our sales would not be as great as they are without this fabulous app. We are able to differentiate size, color, style and even create a list of measurements needed for our customers. It allows ease of ordering, ease of use all the whilst giving us the much needed information we need to produce and deliver a quality product. I would urge everyone to at least try this app for the trial period, because I'm sure you will stick with it once you use it. We have for over 8 months now. Visit us at http://www.getgoretro.com to see how we use this product!

Get Go Retro
United States
Over 4 years using the app
Edited June 2, 2021

We had some issues a couple of weeks after installing this app, but the developers quickly fixed the problem and it's working perfectly. We use it to allow customers to request specific installation options for one product, and we use it to allow customers to build a custom bodyboard selecting features that all require specific extra charges based on what they select. It works like a charm if you have a similar need.

Ebodyboarding Com
United States
Over 4 years using the app
May 11, 2015

We couldn't run our store without this app! Very easy to use and excellent customer support. We highly recommend Product Customizer!

Alamo Heights High School PTSO
United States
Over 4 years using the app