Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

April 18, 2022

If I could give them 10 stars I would. The support team from Product Customizer is without question the best team I've ever worked with. They are quick to respond, INCREDIBLY helpful, and super respectful. I can't say enough good things about this team. I just changed my theme and they had custom code installed in less than 6 hours. I pay them $19/month and they treat me like I pay them $1500/month. If you're in between similar apps, the decision should be the easiest you've ever made. We love Product Customizer!

CbusShops
United States
Almost 3 years using the app
Product Customizer replied April 19, 2022

Hello to our friends from CbusShops

We are incredibly grateful that you took the time out to leave us such a wonderful review. We're so happy to hear that you are enjoying Product Customizer. We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

October 11, 2016

Work perfectly and awesome support. We use it to bundle subscriptions with our GPS trackers. The client selects a tracker and gets a few different options on what kind of subscription they want.

After installing I had some questions, and they were answered really quickly. Very happy with that!

Gps Ping
Norway
Almost 3 years using the app
July 19, 2018

Product customizer support has been absolutely amazing. Willing to go above and beyond to write and implement custom code to fit the needs of their customers. 10/10

Luckyleo
United States
Over 2 years using the app
July 3, 2019

My client added this app for her jewelry business. She needed to able to have customizing options and this app fit the bill. It's very user-friendly (both front and back end). We ran into an issue with the calculations for the cart but Daniel offered some prompt assistance that worked! Highly recommend!

Words By Heart
United States
Over 2 years using the app
Product Customizer replied July 5, 2019

​Hello friends at Words By Heart! This is Sean, the Customer Success Manager with Product Customizer :)

Thanks for using our app to help create the solution for your client! And that you as a developer would take the time to leave us a review says a lot about you! Appreciate it very much. Hope your design work, and this store, is a huge success in the future!

-The Product Options & Customizer Team

Edited April 16, 2021

They reached out to me in a moment of Losing My Mind, and walked me through how to fix the issue we were having with our site. I appreciate the excellent customer service and look forward to many more years and sales together! Thank you guys - HeadbangerSports.Com!

HB Sports Inc.
United States
Over 2 years using the app
Product Customizer replied April 16, 2021

Hello to our friends from HB Sports Inc.

We are happy we could assist you! Thank you for leaving us this awesome and honest review! We wish you and your store great success ;-)

-Melissa & the Product Customizer Support Team

February 8, 2020

My business is all about customisation and with the Product Customizer app it has made it possible for customers throughout the world to tell me exactly what they want in colour, text, size, font type etc. It's works effortlessly and I have been a proud user of this app for well over 4 years. It is most definitely worth it as I never need to speak to my customers, I list the options, they decide and bam! order placed!

Honeybunch
South Africa
Over 2 years using the app
Product Customizer replied February 10, 2020

Hello friends from Honeybunch!

So nice of you to leave us 5 stars here on the Shopify app store! It helps us so much. Glad you like the app and feel it's an awesome tool -- hope your online store sees huge success!! Thanks for the recommendation!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

November 28, 2022

Well designed app and easy to use, a vital app for order customization, reasonably priced, and good client support - we have been using it for a couple years, needed help recently and Aman helped get us back on track.

Art Füzd
United States
Over 2 years using the app
Product Customizer replied November 28, 2022

Hello to our friends at Art Füzd

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that Aman was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

February 2, 2021

Product Customizer is a great app, very easy to use. The customer service is also amazing. Whenever I had a problem, Nathan would immediately help me to solve it. Thank you so much!

Next Custom Gift
China
Over 2 years using the app
Product Customizer replied February 3, 2021

Hello to our friends from Next Custom Gift

Thank you! We are glad you love the app :-) Thank you for the kudos on our customer service! We are happy we could assist you!

-Melissa & the Product Customizer Support Team

February 8, 2022

We sell specialty flower bouquets. This customizer really allows us to offer so many options for our clients to choose from so they may choose exactly what they want in a very simple and concise way. A wonderful tool and also great customer service when I ran into a snag. Thanks for creating such a useful product!

Joli Jardin
United States
Over 2 years using the app
Product Customizer replied February 14, 2022

Hello to our friends from Joli Jardin

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

November 1, 2022

Great support! App works great! Thank you very much
May the spirits, witches, and goblins grant all your wishes! Happy Halloween, dear!

WarriorGift
Vietnam
Over 2 years using the app
Product Customizer replied November 1, 2022

Hello to our friends at WarriorGift

Thank you for the glowing review and the recommendation. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Happy Halloween to you too.

Tanu & The Product Customizer Support Team