Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly design, and reliable performance, especially for personalized products. They value the time-saving template feature and compatibility with Shopify 2.0 themes. The customer support team is praised for their efficiency and proactive live chat service. The app offers a free plan for testing or single product use and is continuously improved, instilling confidence in its future potential.

December 7, 2022

The app is so easy to use on our end and for our customers. I used it for years without having any questions. When I finally needed to reach out to customer service to ask for help, they were so thorough and walked me right through my needs! I'm so thankful!

Brave Gowns
United States
Over 3 years using the app
Product Customizer replied December 9, 2022

Hello to our friends at Brave Gowns

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

Edited July 20, 2022

Tech support was awesome!! I love this add-on to my Shopify site. It allows me to create purchasing programs, with multiple options for my customers that are clear and easy to follow. Had to run the set-up wizard and somehow made a mistake along the way, but tech support had it fixed in no time. Thanks! Love this app

dh+ skin care
Canada
Over 3 years using the app
Product Customizer replied May 6, 2020

Hello to our friends from dh+ Skin Care,

So amazing that you left us 5 stars here! Our tech support works very hard, so Im glad they did an awesome job for you. Hope dh+ earns millions on Shopify!

Sean & The Product Options & Customizer Team

March 29, 2017

Super app! Easy to use. Super service too. Thanks a lot.

Tattyoo Com
Switzerland
Over 3 years using the app
Edited September 8, 2022

This is one of three customiser apps I tried for burntsoul.com. After a few days of trials, I found that this was by far the most user-friendly and flexible app I could find. Since downloading two months ago it has reduced our service time on customer queries whilst increased sales on our customised product considerably. The support is also second to none with help always given out of hours in the quickest response time. I would highly recommend this to anyone considering it... well worth the money!! UPDATED - Again super fast support. Thanks Aman!

Burnt Soul
United Kingdom
Over 3 years using the app
Product Customizer replied August 19, 2019

Hello friends from Burnt Soul,

We truly appreciate the time you took to leave us this review online. Glad we were the winner out of 3 different apps you tried for customization options on your products. Our app is truly easy to use yet very powerful. If there is ever anything we can do for you please let us know! :)

-Sean the Customer Success Manager, & The Product Options and Customizer Support Team

February 8, 2022

I have been using the app for a while now and the customizations are great. I also had a issue with a checkout button and Kevon with customer service was able to solve a simple issue that no one else would address including Shopify customer service.

Rustic Grace Designs
United States
Over 3 years using the app
Product Customizer replied February 8, 2022

Hello to our friends from Rustic Grace Designs

We’re pleased that Kevon was able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We will let Kevon know that his assistance is greatly appreciated. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

August 26, 2022

I needed a bit of help setting up on my new theme - and the live chat was answered immediately and they set it up to work within 2 minutes, so helpful!

GET IT GRL
United Kingdom
Over 3 years using the app
Product Customizer replied August 29, 2022

Hello to our friends at GET IT GRL

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Product Customizer. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Product Customizer Support Team

May 13, 2020

Kevon was great with an adjustment i requested for my website. He was polite, efficient and made such a difference to how the app works on my store. Thank you so much!

JensLittleT
United Kingdom
Over 3 years using the app
Product Customizer replied May 13, 2020

Hello to our friends from JensLittleT,

Thank you so much for taking the time to leave this awesome review. So glad that Kevon did a great job for you. I hope JensLittleT does super well online!

Sean & The Product Options & Customizer Team

August 4, 2013

This app has saved me hours and hours of adding in all of my product options! The product variants in Shopify are fine if you only have a couple of options, but I have way more. Product Customizer not only saved me a ton of time entering all these options, but the save and apply option set feature saved me even more. This is way worth the $4 a month, thanks Product Customizer!

The Tailored Shop, LLC
United States
Over 3 years using the app
March 11, 2019

Love this app. Helps me with all the different options we offer on our site. Customer service has been amazing.

Seriously Stickers
United States
Over 3 years using the app
Product Customizer replied March 22, 2019

Thanks for the kudos on the great customer service! Hope your store at Seriously Stickers benefits greatly from the added product options!

Edited March 12, 2021

The app was working amazingly fine not sure what has happened it has now totally stopped working. The service team email you saying it all fine but has not checked if it working or not. And has created alot of problems for us. ALL FIXED AND ALL WORKING

Babba box
United Kingdom
Over 3 years using the app
Product Customizer replied March 19, 2021

Hello to our friends from Babba box

Thank you for taking the time out to write this great review! We really appreciate the kudos! :-) We wish you and store great success online

-Melissa & the Product Customizer Support Team