Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

Edited January 27, 2021

Great product, easy to use out of the box. As soon as I had any issues customer service helped me out within hours, it was amazing! Really friendly CS team. Product does what is says on the label, Adds options and Customizes, really easy to use!

Aerial Silks New Zealand
New Zealand
Over 1 year using the app
Product Customizer replied January 28, 2021

Hello to our friends from Aerial Silks New Zealand

Thank you for leaving us this great review! We are happy we could help :-) We wish you and your store all the best for 2021!

-Melissa & The Product Options & Customizer Team

February 28, 2022

We sell customised items and the functionality of this product is perfect. The customer service and support is absolutely first class.

Peach Cards
United Kingdom
Over 1 year using the app
Product Customizer replied March 2, 2022

Hello to our friends from Peach Cards

Thank you for leaving this thoughtful review! We appreciate you taking the time out to write this! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

March 20, 2020

This app is very useful i like it so much, it helps my store to make more money.
Its completely working probably

Live Love Nurses
Vietnam
Over 1 year using the app
Product Customizer replied March 23, 2020

Hello friends from Live Love Nurses!

Thanks very much for taking the time to leave our app this kind review! Your store is so necessary right now, so we are glad to know about it. Hope Live Love Nurses is massively successful, and let us know if you encounter any issues at any time - we are always here to help!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

April 1, 2022

Thank you Aman for solving my problem quickly and efficiently. I recommend the application because in addition to being very valid, the assistance is great.

Ronchini
Italy
Over 1 year using the app
Product Customizer replied April 1, 2022

Hello to our friends at Ronchini

Thanks for sharing your review with us and the community. We're delighted to hear that Aman was able to solve your problem quickly and efficiently. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Thanks for the recommendation.

Cheers,
Pushpesh & the Product Customizer Support Team

April 24, 2023

I have downloaded this today and so far so good. I have used the FREE option for now as I only have 1 product that needs personalisation through Shopify. I was being a bit blonde and needed tech support, they were fab, helped out instantly and got me up and running in no time.

Moofish
United Kingdom
Over 1 year using the app
Product Customizer replied April 27, 2023

Hello to our friends at Moofish

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

June 14, 2022

Great app for any store's product listing. It fulfilled all my customizing needs and the customer service is phenomenal!

Bootylicious Muffins
United States
Over 1 year using the app
Product Customizer replied June 14, 2022

Hello to our friends at Bootylicious Muffins

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

December 16, 2021

I am very impressed with the customer service for this app. I reached out about an issue I was having with my theme... It's a long story, but the theme developer as well as both other apps involved, deflected the issue and said they couldn't help me, it must be someone else's fault, so it's not our problem. The CS for this app fixed my issue and it wasn't anything to do with their app!! They went above and beyond for me and I won't forget it! Thank you Product Customizer Team!

Pottery Awesomeness
United States
Over 1 year using the app
Product Customizer replied December 17, 2021

Hello to our friends from Pottery Awesomeness

We're so happy to hear that you are enjoying Product Customizer. We’re delighted to hear that Kevon went above and beyond to help you. We’ll make sure we pass your kind words along to Kevon, who we know will be elated to read your comment. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

June 27, 2022

I have been using many apps for customizing the options and variants for my products. I can say confidently that this app is the best app. Easy to use, the options will be applied instantly on any product, and on top of this, they do have such great customer service. So yes this app is definitely worth 5 Stars

ADAE Dental Online Store
China
Over 1 year using the app
Product Customizer replied July 1, 2022

Hello to our friends at ADAE Dental Online Store

We are incredibly grateful that you took the time out to leave us such a wonderful review. We're so happy to hear that you are enjoying Product Customizer. We love having you as a customer and we are always here to help your Shopify store succeed! We appreciate the recommendation and will do our best to justify your confidence.

Cheers,
Pushpesh & the Product Customizer Support Team

January 20, 2022

I used this app to create product attribute for my client website. I having issue on the attribute positioning and live chat with support. The support response within few second and help me resolve my issue asap. Very good support.

machinesmy
Malaysia
Over 1 year using the app
Product Customizer replied January 20, 2022

Hello friends at machinesmy

Thank you for leaving this thoughtful review! We appreciate you leaving taking the time out to write this! We are happy our support team was able to assist you :-) We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

July 19, 2021

Excellent customer service, emails are responded to almost immediately and any issues are resolved very quickly

Made with love by Laurie
United States
Over 1 year using the app
Product Customizer replied July 20, 2021

Hello to our friends from Made with love by Laurie

We are happy we could assist you! Thank you for leaving us this fantastic review! We appreciate you taking the time out to write this!

-Melissa & the Product Customizer Support Team