Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for managing large-scale sales and discounts, with features like scheduled discounts, personalized sales icons, and automatic price adjustments. The customer service is highly commended, with specific team members receiving positive mentions. Despite some reports of technical issues and slow updates, the one-time fee is seen as good value. Merchants have reported increased sales after using the app, particularly valuing the display of sale prices on product pages, eliminating the need for discount codes at checkout.

May 9, 2023

The BOLD DISCOUNTS app is a very good tool for quick and easy markdowns on your website....particularly if you have a large inventory.
My only complaint hence the 4 start rather than 5 star is that once you have created the discount, there is no way of FILTERING.
ie, you may have created over a hundred different sales over a period of time, but there is no way of putting them into any sort of order which would make things so much easier and quicker to manage.
Seems like a simple fix in this day and age, but despite a few emails suggesting it over the past two years, nothing has been done.
However, that being said, the app does work well.....just can be improved.

Elwood 101
Almost 2 years using the app
BOLD replied May 12, 2023

Thanks for writing in with your kind review and feedback. We are glad to hear the app is working well for you, and will be sure to take your suggestion back to the team. Feedback such as this is incredibly helpful to hear. Thank you for choosing Bold!

August 11, 2023

We launched our website recently and used Bold to run our launch sale/discount.
We have wholesale and retail customers, and Bold helped us stack the sale/discounts.
While we ran into some hiccups, the Bold team were highly responsive, reliable and available to help us sort it out.
We feel confident using Bold to run our discounts in the future.
If you're going to use Bold, ask for Irfan, he's just the best!

Majestic Giftware
United States
2 months using the app
BOLD replied August 14, 2023

Thanks so much for your review! We are always here to help when facing bumps in the road. We'll be sure to pass along your kind words to Irfan! Cheers!

July 20, 2023

I had a glitch with discount not working properly (due to my not allowing it time to synch). The customer service on the chat was fabulous. A very appreciative shout out to Krupa and Irfan for staying with me for over an hour and taking me through the fix step by step.

The app is really handy. I find it slightly clunky but it works as intended and perfect for my store's needs.

Kristen Mara
United States
3 months using the app
BOLD replied July 24, 2023

Thanks for taking the time to write in with your review. Your feedback is greatly appreciated! We are so glad to hear that Krupa and Irfan were able to help you out so effectively. We will be sure to pass along your kind words. Thanks for choosing Bold!

July 12, 2023

Great experience! I wanted to add custom CSS to personalise our sales icon. Using Mohammed Q. at customer service was brilliant and easy! Very swift responses and found a solution in no time at all!

United Kingdom
Over 1 year using the app
BOLD replied July 13, 2023

It makes our day to read reviews such as yours! We are always happy to help wherever we can. Thanks so much for taking the time to write in, and thanks for choosing Bold!

July 10, 2023

A few technical issues getting the app installed within our theme customer service has been great in working with us to get the issues resolved. Aside from a few hiccups I'm loving the app.

The Beeswax Candle Co
United States
3 days using the app
BOLD replied July 13, 2023

We are so glad to hear you are enjoying Bold Discounts! Our team is always happy to help with any hiccups. Thanks for your kind review, and thanks for choosing Bold!

April 21, 2023

Thank you for assisting us with our problem. Chintak was able to solve the issue we had regarding our sales clock. Thank you for the prompt response and action. We appreciate it!

Over 1 year using the app
BOLD replied April 24, 2023

Thank you for your review! We are so glad to hear the Chintak was able to help you out so efficiently. Thanks for choosing Bold!

December 23, 2021

I used the app last year and had some issues that were finally resolved. This year, Irfan helped me instal the app. He was professional, polite, tech- savvy and very helpful. I hope everything will work smoothly when it starts tomorrow. Thanks so much for all your help Irfan!!!

The Holiday Shoppe
United States
5 months using the app
BOLD replied January 3, 2022

We are so glad to hear that Irfan was able to give you the support you needed. We are always happy to help! Thank you for taking the time to leave your review!

Edited March 12, 2021

A robust app with good functionality; has some quirks in usability that you need to be careful for, and might be little expensive for some - but probably one of the better options in a sea of discount apps. What it lacks, it makes up for with TOP NOTCH customer support. shout out to Challi in customer service!

United States
About 3 years using the app
Edited December 3, 2020

I haven't started using it yet but it appears it won't finish installing until I leave a review. I will update this once I have used the app.
2020-12-04 - UPDATE: This app hasn't worked properly on my store since 16/11/2020 but now (fingers crossed) it does! I was getting very frustrated as I totally missed the Black Friday sales because of it, however Laurel has managed to get it sorted. Laurel demonstrated excellent customer service! : ) I had used this app over a year ago on another theme and had no issues what-so-ever and loved scheduling sales. It really was a time saver.

New Zealand
Over 3 years using the app
BOLD replied November 12, 2020

Hi there! Reviews are a completely optional way to provide feedback once you're more familiar with the app. For some more assistance with installing the app you can checkout our this article from our help center or select contact us and out team would be happy to help! https://support.boldcommerce.com/hc/en-us/articles/360044346052-Bold-Discounts-Code-Install-Instructions

August 6, 2020

Great app and very functional for sure, although I guess I didn't need to update and start paying the subscription but it was worth it. The interface is much nicer and easier to use, but other than that I haven't noticed much to make it worth $19.99 USD per month. I'm still purchasing it don't worry - but that's why it's a 4 Star for value.

VanGo Vapes
Over 3 years using the app