Reviews (641)

Overall rating
4.1
Counts per rating level
  • 77% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to efficiently manage large-scale sales events like Black Friday with features like advanced scheduling. Its user-friendly interface and easy installation cater to all levels of technical skills. The app is noted for its reliable performance, cost-effectiveness, and customer support, particularly the live chat. Additional functionalities include automatic tagging and support for various sale types, such as BOGO offers.

February 11, 2025

Bold has been extremely useful in creating sales for our business, making it super easy to put your entire store on sale. I wanted to exclude one product and hopped on their AI chat to find out how and when the AI chat couldn't quite help me a real human, Irfan, stepped in and gave me a workaround to complete exactly what I needed. Thank you BOLD and thank you Irfan!!

MPA Supps
United States
Almost 6 years using the app
April 25, 2025

This is the WORST application I've ever seen in my life. Because my discounts KEPT INCREASING UNINTENTIONALLY. They ended up applying a 99% discount even though I DID NOT WANT IT. There's NO live support available to quickly resolve this situation.

Lial Diamond
Türkiye
About 1 month using the app
April 3, 2025

After a webinar by the BOLD co-founder, we were excited to give this a try to create value to our long term subscription customers as he suggested as one of the many features this app can do. Only to find out that it really doesn't work the way he stated in the webinar with the app.

BOLD is a great subscription model but that's kind of where it ends as everything else is piece meal adds that are not intuitive and needs further development.

Javita
United States
9 days using the app
December 2, 2024

I'm done with this app. We've been using it for several years now, but this is the end. During our Black Friday sale we set up tiered discounts. Some variants of products were discounted 20%, some were 25%. Unfortunately, this app incorrectly discounted all of our variants 25%. It has worked fine for quite some time until we reached out to support and they told us we had two versions installed on our store. While the extra 5% may not seem like much, it is 10% more than we would typically discount our products due to our margins. We will stick with Shopify's automatic discounts going forward, especially since they finally allow you to choose if coupon stacking is an option or not.

KSRESIN
United States
About 3 years using the app
July 29, 2024

I tried removing the discount I had applied and it hasn't applied it to all my products even though the sync was complete. Tried to reach out to customer support as this needs fixing urgently but I'm out of hours - not good enough for an e-comm store. I have uninstalled the app but it has not fixed my problem.

AureousHome
United Kingdom
3 months using the app
BOLD replied November 15, 2024

Hey there - really sorry for the trouble you had. Wondering if maybe the products that didn't discount simply weren't selected? It should always discount all the products selected, but if you selected a product in a collection, or a by tag etc and maybe some products weren't included they were missed.

April 13, 2025

As someone else said already, why do you say you have a free plan— if you have no free plan?

Ponder & Pun
United States
23 minutes using the app
BOLD replied April 15, 2025

Hi! I apologize for the confusion. The app is free for *development* shops. Meaning - stores that are not on a paid Shopify plan but are a dev shop that an agency is setting up, testing with, or is a sandbox shop. We tried to make that as clear as possible in the description. Really sorry for the confusion on that.

November 13, 2024

5 support requests later, still no response
The discount doesnt work well or function with multiple currencies

alcamielements
Canada
4 days using the app
BOLD replied November 27, 2024

Hello, our team has reached out to provide assistance but we haven't heard back from you yet. Please respond in order for us to help with your affiliate question.

October 9, 2024

I removed and discounts still applied. I cant remove. And support NEVER RESPONDS

SinisterStyle
Australia
3 days using the app
BOLD replied November 15, 2024

Something doesn't sound right, wondering if you maybe tried to remove the discounts another way and not through the app? The app discounts products through Shopify's API, and then when you turn off a sale it changes them back through the API. Sometimes we see merchants try to manually change prices back in Shopify rather than through the app. Wondering if maybe that happened.

January 25, 2025

If there is no free plan, then why does it say you have a free plan?

Rug Casa
India
2 minutes using the app
BOLD replied April 15, 2025

Hi! I apologize for the confusion. The app is free for *development* shops. Meaning - stores that are not on a paid Shopify plan but are a dev shop that an agency is setting up, testing with, or is a sandbox shop. We tried to make that as clear as possible in the description. Really sorry for the confusion on that.

Edited June 5, 2024

Decided in the 11th hour approaching Black Friday that we should have sale prices reflected on our website rather than relying solely on coupon codes like we had in the past. Found this app and installed it and was able to run a bunch of discounts in just a few minutes without any issues. The basic functionality works great right out of the box, if you want to tweak the 'on sale' tag or use the countdown timer that takes more work but all the promo discounting stuff worked great without any effort. A few days later we finally used their install services for the countdown timer and 'on sale' tag to be a little fancier than the standard, and it was prompt and worked well with no issues. Since then I have had excellent support, prompt chat support from an actual developer who was able to immediately help with any issues with how the sale icon or countdown timer were displaying in our theme, etc.

Verena Street Coffee Co
United States
Over 7 years using the app