Reviews (505)

Overall rating
4
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
September 4, 2026

I installed BOLD Discounts for a planned storewide promotion, but unfortunately the app did not work as expected for my store and I was unable to use the functionality I needed. After spending time trying to get it set up, I ultimately had to uninstall it and use another solution. Disappointing experience, particularly when trying to launch a time-sensitive sale.

Eyewords
Canada
Over 2 years using the app
August 28, 2026

Desinstale la aplicacion y me siguen cobrando, no hay donde contactarse con ellos para pedir reembolso.

THE LAYER LAB
Colombia
About 2 months using the app
December 6, 2025

I had used this app for a few years, then during Cyber Monday 2025 I changed some sales prices and it changed some and made others a higher discount. I deleted all of the current sales and then even the app entirely, but THE SALES ARE STUCK ON MY PRODUCTS even without the app installed. Tried customer service which was not open. A week later and still no reply from customer service. This app cost me thousands of dollars. DO NOT INSTALL!

Code Blue Memes
United States
About 3 years using the app
April 3, 2025

After a webinar by the BOLD co-founder, we were excited to give this a try to create value to our long term subscription customers as he suggested as one of the many features this app can do. Only to find out that it really doesn't work the way he stated in the webinar with the app.

BOLD is a great subscription model but that's kind of where it ends as everything else is piece meal adds that are not intuitive and needs further development.

Javita
United States
9 days using the app
February 11, 2025

Bold has been extremely useful in creating sales for our business, making it super easy to put your entire store on sale. I wanted to exclude one product and hopped on their AI chat to find out how and when the AI chat couldn't quite help me a real human, Irfan, stepped in and gave me a workaround to complete exactly what I needed. Thank you BOLD and thank you Irfan!!

MPA Supps
United States
Almost 6 years using the app
December 2, 2024

I'm done with this app. We've been using it for several years now, but this is the end. During our Black Friday sale we set up tiered discounts. Some variants of products were discounted 20%, some were 25%. Unfortunately, this app incorrectly discounted all of our variants 25%. It has worked fine for quite some time until we reached out to support and they told us we had two versions installed on our store. While the extra 5% may not seem like much, it is 10% more than we would typically discount our products due to our margins. We will stick with Shopify's automatic discounts going forward, especially since they finally allow you to choose if coupon stacking is an option or not.

KSRESIN
United States
About 3 years using the app
November 13, 2024

5 support requests later, still no response
The discount doesnt work well or function with multiple currencies

alcamielements
Canada
4 days using the app
Bold replied November 27, 2024

Hello, our team has reached out to provide assistance but we haven't heard back from you yet. Please respond in order for us to help with your affiliate question.

July 29, 2024

I tried removing the discount I had applied and it hasn't applied it to all my products even though the sync was complete. Tried to reach out to customer support as this needs fixing urgently but I'm out of hours - not good enough for an e-comm store. I have uninstalled the app but it has not fixed my problem.

AureousHome
United Kingdom
3 months using the app
Bold replied November 15, 2024

Hey there - really sorry for the trouble you had. Wondering if maybe the products that didn't discount simply weren't selected? It should always discount all the products selected, but if you selected a product in a collection, or a by tag etc and maybe some products weren't included they were missed.

June 13, 2024

DO NOT USE THIS APP! Installed today and used the 'straight out of the box' discount creator. It has a very simple system in order to create the discount but when we turned it on, it applied the discount, sitewide TWICE. And it did so by changing the physical price on our shopify products (not just front end displayed price). We are losing hundreds of dollars by the minute and you can't reach any staff at all outside of the standard contact hours - no emergency help. You can't reverse their discounts, they have changed all of our pricing!!

www.indieandharper.com
Australia
About 3 hours using the app
November 2, 2023

I have thousands of products on my store. A few times a year, we have large discount sales that apply to specific products/collections. Bold Discounts makes this possible with ease.

The only reason that this isn't a 5/5 star for me is that sometimes, when the sale ends, a handful of products still keep their sale price for some reason. It never fails to apply the sale though, which is the important aspect of the app.

AV Figures
United States
Over 5 years using the app
Bold replied November 17, 2023

Thank you so much for taking the time to write in, we are so glad to hear you are able to create the specific sales you need. If you ever need our help with an issue, we are always standing by! Our team is here for you. Thanks for choosing Bold!