Reviews (1,951)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its AI-powered search and advanced filtering capabilities, which improve sales and customer satisfaction. It offers extensive customization options, such as sorting sold-out products and filtering by discounts, and integrates easily with Shopify. The customer support, particularly from staff members like Joseph, Paola, and Seri, is frequently praised for responsiveness and effectiveness, including performing custom code changes to enhance functionality.
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Customer care was great to work with!
Great solution with great technical support!
Great features, great support team, anything you can't figure out on your own, team makes sure they help you
DO NOT DOWNLOAD!
After deleting the app my store was ruined. All of my collection pages were gone, and I had to manually restore them.
Hi Kayla's Garden team,
Thank you so much for your candid feedback and we are sorry to hear about your concern.
Please allow us to explain that when you delete the application, the Boost Instant search widget will be automatically removed from your theme, and your theme's original search box and search engine will be reinstated. To return to the theme's original product grid, please follow the instructions we have shared in our help center here (https://help.boostcommerce.net/article/727-how-to-revert-theme-setup). We always send an uninstallation guide to merchants' registered emails when they uninstall the app to ensure their theme works normally after uninstalling.
Please rest assured that none of our app's code remains in your store.
Furthermore, our team sent you an email with detailed instructions on how to revert to your theme's original product grid.
We hope this clarification sheds light on the situation, and we eagerly await your response to the corresponding ticket.
Best regards,
Boost Team
Responsive and helpful when I had problems with conflicts. Fixed me right up, great support.
Great app and great customer service!
Thank you
Very happy with the features and the support
very smart app and good service!
Great app and great support!! :-)
No support whatsoever after 5 days. Definitely not a reliable app
Hi AMEKANA Team,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced and understand your frustration.
Upon reviewing our records, it appears that one of our support agents already responded to your inquiry on 30th, Mar 2024 (02 days after your first email). Please be advised that our standard support is 24/6 and we always try our best to reply to our customers within one day. However, our team had a heavy workload during that day and we are sincerely sorry for letting you wait up to 2 days to get the reply. Also, it's possible that our email may have been overlooked or filtered into your spam or promotions folder.
We are fully committed to providing reliable support to all our users, and we're more than willing to assist you further via email. Our team has sent a new email to follow up with your concern and assist you to get the issues fixed, kindly help us check and reply to our email, and we'll ensure to address your concerns promptly.
Thank you again for your feedback and for staying with us! We are eager to resolve any issues you may have and improve your experience with our app.
Kind regards,
Boost team