Reviews (1,574)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for improving search and filter functions in online stores, enhancing customer experience and engagement. It features advanced filtering, reliable performance on all devices, and exceptional customer support. The interface is user-friendly and customizable, meeting various inventory needs. Long-term users appreciate its consistent performance and ongoing support, leading to strong recommendations for sustained use.
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The filter worked fine for our needs - and we spent hours / days of time getting everything perfect on our two websites - and then a few months later they massively increase the monthly subscription fees that made the app not value for money - so we moved elsewhere. Sure there are commercial decisions behind this - but it's very frustrating as a small ecomm brand to waste time like this - especially when the cost was going to be 4x originally planned for
Hi StringKing Team,
We appreciate your time to provide us feedback!
We understand your concerns about pricing. To clarify, the base plan price has not changed. The increase occurred because your product count exceeded your current plan's limits, which required an upgrade.
At the time, we reached out to discuss possible solutions and followed up twice but didn't hear back from you. Our goal has always been to support you and find a workable arrangement as your needs evolved.
If you're open to it, we'd still be happy to review your case and explore a suitable option based on your current setup.
Kind regards,
Boost Team
Great Tool & Excellent Support
Boost AI Search Filter has been a solid upgrade for our store. The search accuracy and filtering options are impressive, and the app integrates smoothly with our theme. What truly stands out is their support team—quick, helpful, and always ready to assist. Overall, a reliable tool with great performance and equally great customer support. Highly recommended.
I had the pleasure of being assisted by Camille helping me add a feature to my collection pages. She was able to do exactly what was needed for my website with an incredibly helpful attitude. Couldn't recommend this app enough!
I wish i give this app a 0 star. spend AUD $1000 on this app. but the app does not work properly. raise enquiry but almost 2 months have not fixed the issue yet. very disappointed
Hello Baby Little Planet team,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience.
After carefully reviewing our records, we were only able to locate one inquiry submitted on January 28. We take all reports seriously and want to ensure that no concern goes unresolved. If there were any additional issues raised that we may have missed, could you please share more information or any related details so we can investigate further right away?
In the meantime, we have been actively working on the technical matter you raised on Jan 28, and we’re pleased to inform you that the issues have now been resolved. Our team member has also reached out to you directly to provide further assistance and ensure proper follow-up.
We truly value your feedback and take it seriously as we continuously work to improve our service. Please don’t hesitate to let us know if there is anything else we can help with.
Best regards,
Boost team
Excellent service and help making sure the app works exactly as you want it too. Quick turn around times and very attentive people to help get what you want to be done! Thank you Boost!
customer service is brilliant, quick to respond & patient
Truly incompetent support, they turned off infinite scroll, then denied the fact. Changed collection layout from 3 items per row to 2 items per row without permission. When confronted, they stopped answer our emails.
They're the kind of company that claims their support email is unattended (again, not true) and tries to force you into a chat bot.
If you value your time and sanity, stay away...
Hi HolyClothing team,
Thank you for sharing your feedback. We completely understand how you might be feeling, and we’re genuinely sorry that your experience didn’t meet your expectations.
After carefully reviewing your case, our records show that our support team responded promptly and provided full assistance following your initial request. It appears that our follow-up messages didn’t receive a response from your side, which may have led to some misunderstanding.
Please rest assured that our app never makes any changes to your store’s settings or layout without your explicit permission. We also noticed there was a recent theme upgrade, which can sometimes introduce minor layout or display differences. You can easily adjust your preferred pagination and product display options directly through our visual editor — as we had shared in our chat instructions.
We always encourage customers to use our in-app chatbox for the fastest and most convenient support. It includes a well-trained AI assistant that provides quick guidance and connects you to our human support team whenever you prefer. We’re also gradually moving away from email support to focus on chat-based assistance, allowing us to improve response time and provide faster resolutions.
Our team has been actively following up via both email and chat, and we’re always here to help. We’d be happy to review your setup together and make sure everything is running smoothly on your end.
Kind regards,
Boost team
Thanks a ton to Sajid + Camille who have both quickly and promptly fixed issues for me. Boost is keen to work with you to improve their app and appearance. I also really appreciate that you get to human support very quickly-- while their AI bot is frankly very helpful and I find a lot of quick fixes through them, their human support team is really unmatched. Thanks again, Sajid + Camille!
This is a great app for adding really advanced filters to category pages. Bear in mind the app will take over your category page completely and this will show its own version - but once you get your head around it - it works well. It's fairly intuitive to setup - and the support team are really good at coming back to you. Allows you to really think about how you want your filters to look
App support is really slow. App is crashing our collection page. App cant be deinstalled.
Hi COEUR DE LION (Italy) team,
Thank you for your feedback. We truly appreciate you bringing this to our attention.
After we carefully investigated your case, the history showed that our team replied within 2 minutes to request the affected theme, but it seems our message may not have been seen.
We checked your live site and the collection pages are currently loading normally. Could you please let us know which theme version was affected and approve the Collaborator Request sent to your store?
We’ve also been following up since Feb 18 but haven’t received a response yet. Please kindly check your inbox and in-app chat for our latest message, and let us know if you’ve received them.
Thank you. We look forward to assisting you further.
Best Regards,
Boost Team