Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing product marketing and customer engagement by highlighting products and sales. They value its variety of templates, customization options, and ability to display different messages to various customer types. The app is praised for its user-friendliness, seamless Shopify integration, and affordability. The customer support team is noted for their quick and effective problem-solving. The app's performance is good with minimal technical issues, making it recommended for its value, features, and excellent customer support.

August 6, 2023

The app is very easy to understand and the support team is very quick in checking through issues for us to use the app in no time! Jolie is very keen to understand the issues that we were facing and instead of only solving the problem, she also made sure we understand what needs to be done to avoid similar issues in the future.

Steve Madden Indonesia
Indonesia
About 2 months using the app
BSS Commerce replied August 11, 2023

Thank you so much for your 5-star rating!

We're glad to hear that you found the app easy to understand and that our support team was quick and ready to help. We also appreciate your kind words about our agent and her dedication to making sure you understand what caused the issue and how to prevent it in the future.

We are truly thankful for your feedback and we hope you continue to have a good experience with our app.

November 16, 2023

L'application ne fonctionne pas et personne ne repond aucun service client

Hair du temps
France
About 2 hours using the app
BSS Commerce replied November 20, 2023

Hi there,

This is Jonas from BSS Commerce. We are so sorry for the inconvenience that you had.

At the time of your message, we were out of business hours, so we cannot promptly assist you. We have also shown you some notes regarding that but you might have missed them out. Hope you can sympathize for us due to the time zone difference.

We've received your message regarding an issue you encountered with our app which was "L application ne marche pas", and Jocelyn would be more than happy to assist you much further with that. However, such a pity that you've uninstalled the app before receiving our assistance. I would like to inform you that our team is eager to support you and help with any errors you might be facing.

If possible, could you please consider reinstalling the app and giving us another chance to assist you? We would be more than happy to provide you with the necessary support and ensure that you have a seamless experience using our app. Please feel free to let me know if you have any further questions or concerns.

In case you cannot accompany us in the future, could you please let us know what issues you encountered while using our app and what features you are looking for? This feedback would be valuable for our app upgrades and improvements.

We are looking forward to hearing from you soon.

August 10, 2023

I had a problem with one of the functionalities. Great service and support and issue was dealt with quickly!

D2D HealthCo.
Canada
10 months using the app
BSS Commerce replied August 18, 2023

Thank you very much for your 5 star rating and your kind words about our service and support!

We are glad to hear that your issue was resolved quickly. We are committed to providing our customers with the best experience possible.

September 13, 2023

I've recently been using this app and have found it really easy and straight forward. Any issue I've had with theme compatibility has been sorted out asap, which is brilliant!

Spirit Jewel
United Kingdom
12 days using the app
BSS Commerce replied September 15, 2023

Thank you so much for your 5-star rating!

We're so glad you've found our app easy and straightforward to use, and pleased that we could resolve any compatibility issues quickly.

We appreciate your kind words and your feedback - it's very much appreciated!

May 30, 2023

Great app, does just what we need. The customer support from Jena has been amazing and resolved all our issues.

LOFT
United Kingdom
7 months using the app
BSS Commerce replied June 7, 2023

Thank you so much for your review!

We are glad to hear that our app is helpful and our agent has done a good job.

Appreciate a lot for your saying!

August 22, 2023

The app is very easy to set up and use, looks great on my website and most importantly the customer service is great! I worked with Jennie and she was able to quickly address any questions I had and help solve any issues I was experiencing.

Greatfill
United States
About 1 month using the app
August 9, 2023

Really easy to use app, with a smart user interface. Great customer service, Jolie was very fast to respond and made the changes needed very quickly. Would definitely recommend!

Hair & Beauty Depot
United Kingdom
About 1 month using the app
BSS Commerce replied August 11, 2023

Thank you for your kind words!

We are so glad that you found our app easy to use and the customer service quick and helpful. We are really grateful to have you as one of our fans.

Thank you again for the positive review!

September 29, 2023

Great app! and even better, fast support from the tech team. Thanks guys!

VEVANI
Netherlands
About 1 month using the app
BSS Commerce replied October 3, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

August 8, 2023

Fast customer service! Tech people quickly solved the issue for me.

PIXIE
Latvia
About 1 year using the app
BSS Commerce replied August 11, 2023

Thank you so much for your 5-star rating!

We are grateful that our fast customer service and tech people were able to quickly solve your issue.

Thank you for the kind words!

May 9, 2023

Awesome app that does exactly what we need! Ran into some formatting issues with our theme and customer support fixed it within hours. Great customer service!

Dually Wheels Canada
Canada
About 2 months using the app
BSS Commerce replied May 10, 2023

Thank you so much for your 5 star rating! It's so happy to hear that you found our app awesome and you were especially impressed with our customer service! We are grateful for your feedback and appreciate your support.