Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization capabilities, handling both simple and complex products with multiple variants. Features such as add-on fees, class size limitation, and large inventory management are appreciated. The image customizer, user-friendly interface, and compatibility with various themes are also highlighted. The support team is praised for their quick response and expertise. Merchants find the app to be good value for money, supporting a large number of product options and providing a smooth user experience.

January 19, 2024

I had forgotten how to use it and while I would have preferred a walk through by a human being... they were quick to send tutorials and follow up with answers.

A Pet's World
United States
Over 3 years using the app
February 26, 2024

Been Using this app for more than 4 years and we love it!

Vancouver Best Cookies
About 3 years using the app
March 6, 2024

Nice app. Great customer service!

Howling Monkey Guitar Picks
United States
About 3 years using the app
January 24, 2024

I've just started using the W3 Custom Product Options, and I am thoroughly impressed with its features and functionality. The level of customization it provides for product options is unparalleled. Whether you have a simple product or a complex one with multiple variants, this app has you covered.

What sets W3 Custom Product Options apart, though, is not just the app itself but the incredible support team behind it. The Support Center is quick to respond and incredibly helpful. I had a few questions about setting up some intricate options for my products, and the support team guided me through the process with patience and expertise.

The responsiveness of the support team is a game-changer. It's evident that they genuinely care about their users and are committed to ensuring a smooth experience. In an era where customer support can be hit or miss, W3 Custom Product Options shines bright with its exceptional service.

I highly recommend this app to anyone looking for a robust product customization solution, and the outstanding support is the cherry on top. Kudos to the developers and the support team for creating such a fantastic tool and providing top-notch assistance!

RNB Jewellery
About 20 hours using the app
January 18, 2024

LOTS of settings, options work GREAT as expected -- more importantly: FAST and GREAT support team!

United States
14 days using the app
January 9, 2024

Service client très à l'écoute et réactif. Nous recommandons vivement.

2 months using the app
August 28, 2023

Great company with great products and amazing service. Always quick to respond and solve any little issues that have popped up.

My Wedding Favors
United States
Almost 4 years using the app
July 3, 2023

It's fine when it works, but sometimes it will not show anything, and it's a bit stressful not to have that complementary information when needed. But when it works, it's great. A little consistency or help with a human could be a good leap forward.

California Diesel Manufacturing Shop
United States
11 months using the app
W3trends replied July 3, 2023

I am sorry that you are not happy with the app. Just for the record, we only have human support. No bots, no AI, no automated support, and each of your tickets were responded to within 10 minutes of the initial request when it was made during our business hours.

For the last couple of tickets you submitted, it looks like we requested additional information from you, and we never received a reply. Please follow up at support@w3trends.com if you still need assistance, and we will be happy to address your concerns.

We hope to hear from you soon.
Thank You

May 9, 2023

Decent app, affordable, not the most user friendly but it works. Broke my store when I uninstalled though :/

5 months using the app
August 15, 2023

amazing support! I recently faced technical issues with this app, but the support team's response was incredible. They swiftly addressed my problem, guiding me through solutions with patience and expertise.

2 days using the app