Reviews (169)
Refine
-
By rating
I have been using W3 for various apps over many years and can honestly say the service has been excellent, any queries have been answered swiftly and efficiently.
I would have no hesitation in recommending W3 to anyone looking for a solution for their e-commerce websites it just works!
I have used the Product Options app for several years and it is perfect for offering optional extras. Whenever I have needed support, it has been excellent. I highly recommend this product
We have been using W3 Custom Product Options on our site for a while, and it has been a game-changer for our business. Recently, after switching to a new theme, the plugin wasn't working as expected. I reached out to their support team, and they replied and resolved the issue in under 10 minutes—amazing customer service! This plugin is essential if you offer custom products on your site. Highly recommended, and we will definitely continue using it!
It's fine when it works, but sometimes it will not show anything, and it's a bit stressful not to have that complementary information when needed. But when it works, it's great. A little consistency or help with a human could be a good leap forward.
I am sorry that you are not happy with the app. Just for the record, we only have human support. No bots, no AI, no automated support, and each of your tickets were responded to within 10 minutes of the initial request when it was made during our business hours.
For the last couple of tickets you submitted, it looks like we requested additional information from you, and we never received a reply. Please follow up at support@w3trends.com if you still need assistance, and we will be happy to address your concerns.
We hope to hear from you soon.
Thank You
This app is worth every penny. We've been using Custom Product Options for about 5 years and could not be more pleased. Every item we make is custom and requires a TON of information. Custom Production Options allows us to offer our customers convenient drop-down boxes, radio buttons, and text inputs where we need them. The conditional logic also allows us to ensure only the options needed are presented to the customer. Each time we've reached out to the developers for help, they responded quickly and are very helpful. We're SO thankful for this app and the developers.
As a complete amateur, I have self taught the format and have found this easier each time I use it.
Many great features and very user friendly. The support team is always very helpful and efficient when any assistance is needed.
HORRIBLE APP. So many glitches, bugs, ALWAYS AN ISSUE with this app not properly working and now it's completely removed from my website even though I PAY A MONTHLY FEE FOR THIS GARBAGE. DO NOT RECOMMEND
We're sorry to hear you're having such a frustrating experience. We want to clarify that we haven't received a support ticket or message from this store in over 2 years. If you're still using the app and encountering issues, we'd be happy to help. If you changed or upgraded themes you will need to re-add the app snippets so the options will be available on the product page.
Please contact our support team at support@w3trends.com so we can look int your installation and resolve any outstanding problems.
We've been using Custom Product Options for several years. Excellent app and outstanding support!
The app is user-friendly and functions perfectly. The customer service is outstanding and always willing to assist. Highly recommended. Thanks !
