Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, versatility, and reliability in offering a variety of customizable product options. They value the image customizer feature for enhancing customer experience and the ability to add extra charges for additional options for revenue generation. The app's seamless integration with Shopify themes and fast performance are also praised. The support team is recognized for their quick response and professionalism. Some merchants suggest improvements such as cart option editing and a longer free trial period. The app is considered good value for money.

August 28, 2023

Great company with great products and amazing service. Always quick to respond and solve any little issues that have popped up.

My Wedding Favors
United States
Almost 4 years using the app
August 15, 2023

amazing support! I recently faced technical issues with this app, but the support team's response was incredible. They swiftly addressed my problem, guiding me through solutions with patience and expertise.

6 days using the app
July 3, 2023

It's fine when it works, but sometimes it will not show anything, and it's a bit stressful not to have that complementary information when needed. But when it works, it's great. A little consistency or help with a human could be a good leap forward.

California Diesel Manufacturing Shop
United States
11 months using the app
W3trends replied July 3, 2023

I am sorry that you are not happy with the app. Just for the record, we only have human support. No bots, no AI, no automated support, and each of your tickets were responded to within 10 minutes of the initial request when it was made during our business hours.

For the last couple of tickets you submitted, it looks like we requested additional information from you, and we never received a reply. Please follow up at support@w3trends.com if you still need assistance, and we will be happy to address your concerns.

We hope to hear from you soon.
Thank You

January 5, 2023

I've had Custom Product Options installed for about a year now. Cannot fault the app or the service provided by the team.

There's been numerous times I've called upon the help of the developers for various reasons (never for a fault of the app). They are so quick to respond despite being on the other side of the world to me! And they always nail it first time around!

So pleased I stumbled across this app, it makes my online store function exactly as I need it to! Cheers guys!

The Cheers Co.
About 2 years using the app
January 20, 2023

We have used Custom Product Options for a couple of years now and it has been a fantastic app for our website, I am not great with IT and I can use it with ease and we have recently had an issue ( no fault of Custom Product Options ) but our own team and they very quickly jumped to help and have sorted the issue out, great company and excellent customer service.

Sugarfinery London Limited
United Kingdom
Over 2 years using the app
February 23, 2023

We have been working with Custom Product Options for many years. The product is fantastic, very user friendly and the tech support quick and thorough. I am thrilled and hope to continue working with this company and this app for many years to come!

Crystal Imagery
United States
Almost 5 years using the app
March 20, 2023

App works well once it's set up and the customer service is excellent. Immediately responsive and always looking to fix the problem.

Bladetech Hockey
About 4 years using the app
May 9, 2023

Decent app, affordable, not the most user friendly but it works. Broke my store when I uninstalled though :/

5 months using the app
March 3, 2023

The app has been working well & my tech support experience was amazing. I'm truly grateful for their five star customer service, highly recommend!

Shaka Packs
About 1 year using the app
Edited January 7, 2023

GOODBYE PRODUCT VARIANTS!!! CPO allowed me to get rid of product variants - which were causing so many issues for my store. The new CPO app is really a game changer - it makes life so much easier for us. Plus, running upgrade product reports are much easier. IF VARIANTS ARE CAUSING YOU PROBLEMS, THIS APP SOLVES IT!!!!!!!! THANK YOU W3 TRENDS!!!

United States
2 months using the app