Reviews (296)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and extensive customization options, ideal for complex product configurations. They appreciate the reliable performance and minimal downtime, which boosts operational efficiency. The support team is noted for being responsive, assisting with quick installation and setup. Additionally, the app is considered cost-effective and offers great value. Long-term merchants report ongoing satisfaction and a positive impact on sales due to the advanced customization features. Comprehensive documentation and tutorials are also available to help merchants maximize the app's benefits.

December 6, 2017

I was using another free product options app but realised it didn't support custom logic and I also couldn't charge for additional options as I wanted. After some research I found the W3 Custom Product Options app. At first I was wary as I didn't want to add another monthly charge to my site, but it was cheaper than the competing apps, has all the requirements I need and it offers a 7 day free trial so I decided to give it a try.

I am confident making small changes to my themes code, so was able to install this myself. However, to get it looking like I wanted, and to ensure all the information appeared in my cart and notifications I got help from the W3 Custom Product Options team. If you are not confident fiddling with your code the installation service is definitely worth it. Their customer service is fantastic, I worked with Justin and he made sure everything on my site looked as I wanted and tested everything thoroughly! Will certainly keep the app and am happy to pay the $8.99 a month, worth every penny.

Groom Corner
Ireland
About 1 year using the app
January 18, 2016

We use both the W3 Product Options and W3 Order Status apps on 2 of our Shopify sites. Both products work well and are well supported. Response from the developer has been extremely prompt. We highly recommend both the apps and the developer.
Richard Burke
extramileprinting.com / extramileprinting.ca

Extramileprinting Com
Canada
About 1 year using the app
March 22, 2016

This app is perfect for what I needed. It's easy to understand. I can make different options for different products. I use a variant through shopify for the base and then use this app for the add-ons. It's perfect!

Karmak
United States
About 1 year using the app
March 7, 2017

This app is awesome! Very easy to use and customer service is great too! I had nother one for months, it was much more expensive and complicated...

Unelefante
Mexico
About 1 year using the app
January 18, 2023

Very good app and the people there are very nice.
With this app I finally got all my expectations from Shopify.
Thank you guys.

My Store
United States
About 1 year using the app
March 8, 2020

Great app once you figure it all out! Support has been great as well. Would definitely recommend if you need more product options. There are lots of features within this app that I will be exploring and using down the road.

Alter Ego Bikes
Canada
About 1 year using the app
December 28, 2015

After trying a bunch of different product customizers, this was the only one that worked for me. Unlike other customizers, W3 trend's customizer can add extra charges without messing with any additional coding. This app also allowed customers to upload files and made those files easy to access.

I actually had some problems installing the app, but the developers at W3 Trend provided exceptional support. They fixed all the errors in my theme and integrated the app seamlessly. They also made suggestions/changes that actually made my site more efficient as well. Thank you so much for all of your help! I really appreciate it.

Daebakcases
United States
About 1 year using the app
December 29, 2016

Perfect for add on sale options and really flexible. Fantastic customer service too. Worth every penny!

Mummys Little Bundle
United Kingdom
About 1 year using the app
May 23, 2018

Our website, THATflagcompany.com, specializes in custom ordered flags, plaques and awards. The W3 app has been a great option for our website and is incredibly user friendly.

After 10 months with the app we ran across our first issue and contacted the support team. They were quick to help us fix the problem! Highly recommend this app for a cost effective way to allow customers the ability to customize their products.

That Flag Company
United States
About 1 year using the app
October 7, 2020

great and fast assistance when I ran into an issue with my theme,
friendly and great price for such a fantastic app!

Estil Home
Australia
12 months using the app