Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

Edited September 3, 2020

The app is great for allowing customization. There are some front-end learning curves, but the chat support feature has been a great tool for any questions I have.
I would rate the app 4 stars, but when I've needed help and gone through chat, a rep named Dylan has been so great that the overall experience is boosted to 5 stars!
I've had Dylan (chat/tech rep) help me multiple times, and he is very knowledgeable and goes above and beyond to knock out any issues I'm having FAST!
As a customer, with limited html/website building knowledge, I can't ask for much more.

DNA Custom Engraving
United States
4 months using the app
June 22, 2020

Priyanka helped me out a lot as far as the app goes. She was very respectful and knowledgeable. Thank you for your help Priyanka

Loving Tresses
United States
4 months using the app
Edited June 22, 2016

I was able to install Product Options by Bold with ease. I stumbled across a tiny bump during the process and they were able to provide immediate assistance. I am thoroughly impressed with this product and their customer support (Thank you MC & Alexa!)

ThompsonBrownInc.com - Electrical Prefab

Pgullett
United States
4 months using the app
February 17, 2020

We've tried several product option apps over the past 2 years but none of them come close to Bold Options. You can do pretty much anything imaginable with this app. On top of the great app, Bold provides better support than any other app company I've ever worked with. I can't recommend Bold Product Options enough.

Lightfoot Cycles
United States
4 months using the app
April 21, 2020

very complete app, had some issues with one of the product options but customer support was able to fix the issue.

My Balloon Bouquet
United States
3 months using the app
Edited April 27, 2017

Our startup created one of the most complex shopping cart coding conflagrations, by integrating a highly customized Plug-In solution from Bold Commerce with specific permutations and complex product options. When we unexpectedly found ourselves with a rogue Developer unable to handle or professionally manage coding tasks, (compounded by an inadvertent error), we were met with graciousness and professionalism as BOLD'S Devs wrestled the bull down by the horns, helping us resolve our issues. BOLD'S client and developer support exceeded my staunchest professional expectations of what customer service, and technical "support" authentically become. Tamer, you may be the "APP" guy, but you're clearly the people guy for BOLD, and the intuitive, inspiring force behind your team. I've rarely had the pleasure and privilege of dealing wth a company so attuned to customers, or someone who simply listens as well as you do. The missing star is reflective only of technical APP limitations on complete customization facility. Thanks to you and Tyson again, for all your incredible work to resolve the issues, and complete our site dev for the BOLD segment, finally getting us underway after our sites languishing for many months. We are extraordinarily grateful to you, and customers for life.

Guildworksiabraham
United States
Almost 7 years using the app
August 24, 2023

So far so good! I have tried other apps but so far this is the best... Customer service is top notch!

CreativeLaughs
United States
3 months using the app
May 26, 2014

Have been using another service, but if it's a must that the price changes based on selection this is the way to go. Simple to set up and easy to use!

tSion Tech Store
United States
3 months using the app
December 7, 2017

Great app and great Support Team! Product Options gave us the capacity to design unlimited product variants with unique styling features. The swatches were outstanding. Could add different prices to product variants.

Their Support Team is exceptional. They stick with you until you're satisfied. A special kudos to Wally of the Support Team.

Highly recommend this app for Store Owners seeking more flexibility with product variants.

Kesken
United States
3 months using the app
February 26, 2014

This app is awesome for allowing us to create simple or complex items. With enough thought you could easily create custom order option intense items. While it takes a short while to discover the options and limitations of the system, it is wise to brainstorm your project on paper and then transfer to this app to get the best desired results.

East Coast Worldwide Tattoo & Piercing
United States
3 months using the app