Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

July 18, 2021

Excellent customer service, they have helped me with my problem, the app was not what I needed but nevertheless they have offered me an alternative, thank you very much.

Bubahun
Germany
About 15 hours using the app
Shop Circle replied July 20, 2021

Happy to hear that our team helped you find a solution. Thanks for the review.

September 18, 2020

Really terrible support. You constantly have to be proactive in pushing for a response from Bold.

We had Bold integrate its service with our store and once complete, around a week later, the Bold Options looked unprofessional (did not map with the Shopify options) and no Support from Bold. The Bold options would add duplicates of the option to the cart and then when the customer tried to edit the quantity, the whole item would delete. We had to refund customer's orders due to the faulty Bold options.

I would recommend another service to get around the Shopify 100 variant limit.

Blue Box
United States
15 days using the app
September 1, 2017

This App is currently broken. If your customers purchase using Internet explorer they will be able to add a bunch of options and not pay. Creating a customer service disaster.

Preg Li
United States
18 days using the app
January 27, 2014

Conditional options require an monthly $ upgrade. And installation is tricky, but Bold Apps offers the service (for a fee). The customer service has been top notch.

KAIZENSPEED | KStuned.com | Honda H22 | International Shipping
United States
14 days using the app
December 18, 2013

Now this is a quite handy one!

VB Markenhelfer
Germany
14 days using the app
July 11, 2019

this app is great for adding customized variants and options. Rebecca was of great great assistance.

Sugarlicious
South Africa
14 days using the app
Shop Circle replied July 11, 2019

We love being able to help our customers add customizations that showcase how unique their products are - thank you for leaving us a review and giving a shout out to our support team. Your ice cream macarons look incredible!

July 31, 2013

This app has provided an added level of professionalism to our web site. We have found it simple to navigate. Thank you!

RUHA
United States
13 days using the app
December 19, 2013

This is exactly what i'd been searching for before i decided to use Shopify . Hope BOLD will start provide some concessions if people want to use a couple of their products and features .

SmartPosters.In
India
13 days using the app
August 31, 2020

I contacted Nir in Live Chat Support because I had a problem displaying the product options. He was very helpful and nice, as you would expect from perfect support. He quickly solved the problem and made an extra adjustment. Gladly again!

coupleful.de
Germany
About 14 hours using the app
March 21, 2018

Poor Customer service and very complex to use. Still waiting assistance to install.. will definitely look for something else

Pastreez
United States
13 days using the app