Reviews (2,619)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.
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We've had BOLD for a few years now and love it! Customer service is always great and they are quick to respond with a fix ASAP. If it cannot be resolved right away they put me in contact with someone who can get it done within a few days and keep me in the loop the entire time. Nir was awesome at fixing my issue right away and even walked me through how to avoid and resolve the issue if it occurred again.
We're glad to have you as a valued, long-time customer! Thanks so much for the review; we love that you love our Product Options app. :-)
Thank you so much for sharing your experience with our customer service team; we do our best to get things solved and working for our merchants as soon as we possibly can!
Love your sustainability efforts, and the variety of reusable straws you offer!
We have been using this product BOLD for many years. Recently we had issues where we had to consult the Shop Circle support team for urgent attention. Both representatives were amazing and resolved my issue quickly. Kemal helped me today and was very fast, efficient, helpful and I will continue using this app for its features and great service.
NEW THEME UPDATE (2023) -- I recently published a new theme after 7 years using my old one and once again Bold Product options was vital to my store's functionality and success. Once launching, I ran into a few hiccups where the default code did not work properly with my theme, BUT IN LIGHTNING FAST SPEED, the help team were on it and had the App installed properly in a matter of hours. I cannot say enough good things about this product and it's customer support. Thank you!
ORIGINAL REVIEW (2016) Absolutely brilliant. 90% of my products require the customer to insert custom information before being able to add their selection to the cart. I searched and tested multiple other apps and none came close to the capabilities and integration this one does. 50 thumbs WAY UP!
I got really professional and friendly assistance from Bold support team with preparing my new e-store. Special thanks to Shubhneet and Alexa who pushed the resolution forward.
I'm very satisfied.
Update: 16.02.2018
BOLD support save the day again! Julian kicked *ss and solved another issue which occurred after we had to rebuild our entire store. Really in a matter of seconds! He made look Flash Gordon fast as turtle with a broken foot!
Thumbs up to BOLD support
Once again the support crew at Bold got our installation into our new theme taken care of quickly. A product is only as good as it's support team, and this is an area where they shine. Nice work.
We have used Bold to configure our products giving us the opportunity to get increase selling, the support is very fast to resolve the issues and make you understand better the application.
We're super happy to hear you've been enjoying Product Options! Thank you so much for the review. :)
This app provided exactly what I needed for several of my products and the technical support has been above and beyond. They're very quick to follow up, problem solve and make sure things are addressed until it's completely right. Thanks guys!
A Big Thank-You to Rick to helping me work through learning how to set up non-priced variants to work with Bold. He went out of the way to make a video to show me the steps, and checked back to make sure everything was working. Awesome job and I love the app!
Love this app - completes my website so that my clients can create highly customized jewelry right in their cart. Also wonderful customer service (Heyo Alina!!) -- they even helped get me back up and running when I accidentally deleted the app. Really great tool for any Shopify store that needs more than 3 variants.
Thank you for your review. We are so thrilled that you are loving the app. We are so happy that Alina was there to help, thank you for choosing Bold!
Holly was focused on helping us with a problem and didn't give up until it was solved - all within the same day. When someone cares about a customer like that, and can do something to actually help, you can't ask for anything more. There is one challenge though - it's all done through email which at times is difficult for some of us, but I have to admit it worked just fine for me.