Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

Edited April 27, 2016

I have been using this app for months and love it.....The support staff is absolutely amazing and I recommend this app to anyone that is looking to have more than 3 options/variants in their products

Onlinelightingrep
United States
Over 4 years using the app
March 20, 2018

I use Bold apps for my e-commerce clients and am very happy with how they work. The customer service is great and they've given me lots of assistance.

Jerseys Megastore
Australia
Over 4 years using the app
October 28, 2023

always such a great help thank you sonjay!!

Eastcoast Engraving
United States
Over 4 years using the app
May 6, 2017

Amazing AP! Helps keep everything organized and is very user friendly.

Southern Belle Monograms
United States
Over 4 years using the app
July 4, 2014

Fantastic Support. Very responsive, timely, and most of all patient.

Pomp & Pageantry Bridal & Formal
United States
Over 4 years using the app
February 15, 2021

Awesome support by Ryan. First off my client was on a old premium version of Bold Options and they were able to help upgrade us to Bold Options v2 premium. The day of launching the new theme, Ryan and his team were able to help get all the files updated with the Bold v2 code right away.

Baked by Yael
United States
Over 4 years using the app
Shop Circle replied February 16, 2021

Thank you for your review. We are thrilled that Ryan was able to help your right away. Our team is always to help you when you need us!

May 14, 2018

Thank you Bold for working the weekend! I accidentally published an updated theme and lost everything on a Friday night and they had everything fixed by Saturday morning on my site www.dancewearcorner.com. Simply amazing fast support! Thank you team Bold!

Mustlovedance
United States
Over 4 years using the app
Edited January 5, 2024

Great app! The support team are always super helpful and very responsive.

Fabric Romance
Ireland
Over 4 years using the app
Shop Circle replied June 21, 2019

Hi there! We're so sorry that your initial experience with our support team was not up to standard, however we're very glad to see that we were able to get everything sorted and turn things around for you.

We look forward to hearing about your future successes, and are ready to answer any other questions you might have!

Edited December 13, 2022

The App allowed us to elegantly implement a quite complicated Ordering process easily, with very little associated development cost. When we had an (unrelated) problem with the website, Deelan resolved the issue very quickly and efficiently. I was really impressed with the speed and level of service provided.

Rob Mackenzie

Waistiecoat
United Kingdom
Over 4 years using the app
January 28, 2019

I’m new to Product Options and needed help understanding how to configure the conditional logic functionality. Rick, from their team went above & beyond to help set it up for me. I am still trying to fine tune it and their team is super responsive and very helpful. I am super-small business and trying to keep costs down, so I have been hesitant to spend extra on Apps. I am confident that once I get Product Options working for my physical products, it will more than pay for itself. Thanks Bold team!!

Little Pulp
United States
Over 4 years using the app