Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

September 3, 2021

I love this app because it does what Shopify cannot... and allows me to create more than 99 variants for a product. My client has an infinity of options and the Product Options app is pretty easy to use and has so many options, there's really nothing it can't do. AND, I love that when there is an issue, they jump right in and help with amazing customer service! I use several Bold apps, and I cannot complain about any of them at all.

Raingler
United States
Over 4 years using the app
Shop Circle replied September 7, 2021

Thank you for the kind review. We're so happy that you are enjoying the app. Thank you for choosing Bold!

January 18, 2019

Brenden, who was FABULOUS, assisted me in getting the Bold Product Options app and the Bold Upsell app installed an operational. I am THRILLED with the functionality of both apps! Brenden was a terrific representative for the Bold Company! I commend Brenden for his professionalism while being exceptionally patient, and I commend Bold for creating such a useful and powerful app! Thank you from a candymaker in Michigan!

Mrs. Mason's Co.
United States
Over 4 years using the app
May 8, 2019

Rushi is a real one! Shout out to her. The app is actually kind of annoying sometimes but she was good help

Momentum Watches US
Canada
Over 4 years using the app
Shop Circle replied May 17, 2019

Hi there! Glad to hear that Rushit was able to help out with your store. If anything should come up in the future, please feel free to reach out again!

Edited April 6, 2020

Rony was patient and walked me through step by step until I got to what I needed. This is what separates Bold from the rest.

NOMINAL
United States
Over 4 years using the app
June 23, 2016

Great app, easy to use and very clean!

Barista Underground
United States
Over 4 years using the app
October 24, 2018

I use Bold Product Options for all my products to personalize them. Nil helped me to get a translation going on the options.
Would love it if it could work easily with langify!

Brodali
Canada
Over 4 years using the app
September 22, 2021

The Team at Bold is excellent! Although it may be higher in price than other products offered - Please know that Bold Product Options is the best! I would not ever change. Their customer service is excellent!!!!

Karism Cadeaux
Canada
Over 4 years using the app
Shop Circle replied September 24, 2021

Appreciate the kind words. We pride ourselves on having a team that thanks merchant first. Reach out anytime, we're always eager to help. Thanks for choosing Bold.

August 2, 2023

Have had this app for some years now. It has it's issues, as it should. Customer service has improved over the years, I just had a great reminder of that. We've had a problem lingering for some years now, and it was never resolved. Today, I had the pleasure of reaching out and being helped by Alina. She found the answer, that answer didn't resolve the issue, but it was the one time I got a real answer to this problem. She then pointed me in the direction of a resolution that may help, time will tell, but the patience and understanding was worth the wait time, and the headache is now numbed and my confidence in this App has grown. The App does what it should do, does it well. It created a headache in the background, but that was resolved today. Thank you Alina.

Jayco Mailboxes
United States
Over 4 years using the app
February 8, 2022

I have been using this app for a few years now and it has always been a great way for me to add the many options we offer to our products. The app allows me to add items at no extra cost for choice of application or to add items with extra costs. Some of my products have 10+ options added in. The app is Great! A few months ago we made some upgrades to our theme and had some SEO work done and I noticed that my site began showing the hidden options for our Bold app in our search bar. I reached out to Bold and Dylan immediately responded and took care of the issue and when he wasn't sure on the final fix he escalated the issue to the next level and they promptly fixed the issue. The site is working and the app is working and all is good. Thank you Dylan and Bold for a great team and a great app!

Leatherworks Inc.
United States
Over 4 years using the app
Shop Circle replied February 9, 2022

We're so happy to hear you've been enjoying the app! :) Thank you for your kind words and continued support. <3

Edited November 9, 2018

Bold has such an awesome team. I'll always pick a BOLD app over another app if BOLD offers it. They are outstanding and a big part of our e-commerce success. Shout out to MC Guénette for making our site menu look amazing!

Autumn Flow
United States
Over 4 years using the app