Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

December 6, 2018

Nir has been really helpful in customizing things and helping us out with creating new options . really good app to use only thing they need to work out sync internal to be reduce to 24 hrs rather then 7 days so people who are creating new SKU everyday don't have to manually sync them.

Renewd
Australia
Over 2 years using the app
October 24, 2017

Over 95% of our business is made-to-order, with the customer driving one-of-kind designs based on their military service and accomplishments. Not only can they configure our pottery to display the unit(s) where they served, but they can order extensive personalization with our hand engraving services. We need to catch up to 7 lines of text, charge for each line, and allow for adding multiple logos on a beer or coffee mug.

Bold's Product Options allows us to be create groups of options and logics which correspond to different types of military service in different military units. We only have to display those logos or insignia that are relevant to our customer. Additionally, the customer feels like they can design and build a precise celebration of their service. This has been a massive win for both Potter's Fire and our customers.

With Bold's Product Options App we have been able to raise our average sale by more than 30%. Our conversion rate has increased by more than 80%, and customer satisfaction with the purchase process has soared. This App may not have the graphical WYSIWYG interface, but it performs, sells, and simplifies an otherwise complex buying process. In addition it has reduced the number of variants we use to create by more than 85%. More product comes to market more quickly and converts to revenue at a higher rate, what's wrong with that?

Beyond the functionality, the APP is supported by a fine group of extremely responsive professionals. When I have a request, they respond quickly, efficiently, and send me email updates along the way. Their website sports a service request tracking system that helps you to keep track of issues, conversations with the technical staff, and the ultimate resolution. Plus, you can chat realtime with a technical support rep there too.

This one's a keeper for us, Potter's Fire will continue to use, deploy, and stretch the capabilities of Product Options for some time to come...

Cheers!

Potters Fire
United States
Over 2 years using the app
July 21, 2019

Perfectly working now, fantastic customer support (chat and email). They were so fast, I didn't even realize they'd already written back. Many thanks Elisha, Rony and Rick!
The conditional logic and pricing logic was exactly what we were looking for. Even though there is a bit of coding needed to add the extra charges to the product price, it was really easy with the documentations provided.

FotoboxZürich.ch
Switzerland
Over 2 years using the app
Shop Circle replied July 22, 2019

Thank you very much for the review; we're so glad to hear that our support team was able to get everything sorted out for you, and that our documentation helped you get everything integrated to create conditional logic! Don't hesitate to let us know if you need any assistance with this or other apps in the future.

Love the photoboxes you have; they're super intriguing!

Edited April 15, 2015

This app is fantastic! Makes providing options to customers a breeze. Customer service have been very helpful. Would definitely recommend.

The Footloose Dance Shoe Company
Australia
Over 2 years using the app
August 15, 2013

We have been using and loving this app for 3 months now. We sell personalized gifts and each of our products offer many options - this app makes applying and managing these options so easy and hassle free. Also important - the customer service and support we received when setting up this app and customizing it to our site was outstanding!

BabyHippoGifts.com

BabyHippoGifts.com
Canada
Over 2 years using the app
May 22, 2014

Amazing app for customization! Must have if your shop contains customized, made-to-order items!

Customer service is also top notch. Very friendly, and always willing to help

Zeal PC
Canada
Over 2 years using the app
July 20, 2021

Great custom service! Daniel helped us with an issue we ran into. Couldn't be happier, thanks Daniel!!!

Souzafit
United States
Over 2 years using the app
Shop Circle replied July 20, 2021

Thank you for the kind review. We are go happy that Daniel was there to help you! Thank you for choosing Bold.

June 27, 2023

This App had made cross-sells and up-sells a breeze. Jeff was fantastic to work with on support. Thanks for your help!

Wolf Tooth Components
United States
Over 2 years using the app
Shop Circle replied June 28, 2023

Thank you for taking the time to leave us this amazing 5-star review! It's our pleasure to hear that you found our app very useful and that our amazing Support Team, particularly Jeff, hit the mark for you.

Have a lovely day,
Customer Success Team | Shop Circle

March 19, 2013

terrific app & very very quick and kind and friendly support!
clean layout, easy to use.

Banter Banner
United States
Over 2 years using the app
November 28, 2017

Amazing app! Customer support was top-notch. Our theme required a lot of customization for 'Product Options' to successfully work. It was executed by Tyson in a very professional way. Very happy with the app. Highly recommend.

Singhvi Jewels
United States
Over 2 years using the app