Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

April 16, 2017

Awesome! It's a great app! really helpful and Bold team is amazing and quick at replying!

Josh Fano
United Kingdom
Over 2 years using the app
July 16, 2013

I loved this app. The best part of this customization app is it allows multiple line text input from the users which I could not find on any other customization app.

grabnwrap
India
Over 2 years using the app
September 16, 2016

LOVE all the options I can set up for my customers using this app!! And the customer service has been terrific!

Owl Be Green
United States
Over 2 years using the app
October 28, 2019

Thanks Nir for all of your help today! Definitely above and beyond what I was expecting from a chat. Absolutely love Bold Options app, it's a must for any shop that offers customization. Nir was able to help me troubleshoot why some orders don't come through properly, turns out it's not an app issue but rather a social media browser issue. At least now I can give a heads up to my customers!

MacAttackGear
United States
Over 2 years using the app
Shop Circle replied October 30, 2019

Thank you for the kind words; we're elated to hear that Nir was able to provide you an above-and-beyond customer service experience! We certainly strive to give our customers top-notch service, and are happy to see an alignment on that.

We're sorry about the issues you ran into with your orders not coming through properly, but it's great to hear that you were able to get the answer as to why it was happening, and give a heads up to your customers!

November 27, 2019

Jerico did a great job helping me with a variant problem. He had great patience working with me on this. I would give him 6 stars if I could. Earl

Epicmotoco
United States
Over 2 years using the app
Shop Circle replied November 27, 2019

Hello Earl! We're elated to hear that Jericho was able to help you out with the variant issue you ran into while using Product Options! So sorry you had some problems to begin with, but it's wonderful to hear that everything is now sorted.

Our team is made up of some pretty awesome people, and we're happy to hear that you were able to work with Jericho on this. Please let us know if we can do anything else to help you out. :-)

January 22, 2016

Their support team goes above and beyond to help us tackle obstacles whether specific to our business needs or fixing bugs our customers experience. David Bilsky came up with a fast and effective solution to an issue this week and we are super grateful for all the hard work these guys do. Thank you!

Usamm Llc
United States
Over 2 years using the app
June 29, 2016

As we offer handmade items, with literally thousands of different combinations, Product Options allows our customers to use simple, drop down menus, multiple check boxes and text fields for them to create their own, unique product. Simple to use but powerful with easy to implement features.

Pexon Pcs
United Kingdom
Over 2 years using the app
June 18, 2019

Very flexible app and incredible customer service! I have used several Bold apps on a few projects and am always extremely happy with the results.

4DSolutions
United States
Over 2 years using the app
Shop Circle replied June 24, 2019

Hi there, we're happy to hear multiple apps of ours have been helpful! If you need anything else please don't hesitate to reach back out to our team.

January 12, 2015

Incredible app with incredible support! I could not have launched my store without this app!! Highly Recommended.

EmaCon Designs
United States
Over 2 years using the app
January 27, 2023

i had an issues withe the coding part where my options did not show on my products. moreover, Deleen was superb, hes very helpful.

AlHamlan Store
Kuwait
Over 2 years using the app