Reviews (1,091)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing product customization, especially for personalized items. It supports various product types with features like image and color libraries, multiple image swatches, and live previews, improving customer engagement and satisfaction. The app is noted for its user-friendly interface, reliability, and exceptional customer support that quickly addresses issues.

August 7, 2022

Great app for personalization! These guys give brilliant support to help get you setup and for any troubleshooting. Highly recommended.

Bubzy Brands
Australia
2 months using the app
November 25, 2021

So far, the app is helpful for me! Customer support is amazing too. They are fast in responding and can give solutions fast.

Labelup.ph
Philippines
About 2 months using the app
Edited May 7, 2020

We're still in the process of getting our custom site set up, but so far, so good. Support on this app has been great - we found a few issues with the image uploads while testing on mobile and the developer was responsive and fast with fixes. Thanks!

Updated May 6, 2020 - We have experienced a few instances now where products that had previously been working fine developed new issues in Personalizer. First an image group stopped loading, and now Windows/Chrome users have lost anti-aliasing on the fonts. Support is always quick and helpful, but it is concerning to have to keep going back and re-testing things that used to work.

Littleton Custom Coins
United States
About 4 years using the app
October 23, 2020

the customer service is very competent and friendly. i can always rely on the customer service. the app runs flawlessly and at great conditions. i can only recommend it to everyone.The App is perfect for everyone who want to personalize Product. 5 STARS

NEON EVERGLOW
Germany
About 2 months using the app
May 18, 2020

This is a great app! Was a bit confused at the beginning as I'm new, but with they're customer service I had it down in no time! Thanks!

PicMePerfect
United States
About 2 months using the app
Edited August 10, 2021

Hi. Very good support service. They respond quickly and are able to perfectly understand your needs. I recommend it.

baluka mascotas
Spain
About 2 months using the app
October 16, 2021

The app is very well designed and easy to understand, and if you have any questions, the very friendly customer support will help you. All in all, a good app to recommend!

Oxavia
Germany
About 2 months using the app
July 2, 2020

It's been many days we are receiving less orders than usual without any reason, so we increased our advertisement on social media with little result...
This morning one of our collaborators discovered that many products (it seems randomly, there is no criteria we can explain) are affected by the error of not showing the preview and blocking the possibility to buy or the font is not working properly.
I made many videos and many screenshots reporting this problem.
I append Video 1 here:
https://youtu.be/5FOXuOduTY8

For this problem We lost and We are losing orders and this situation is unacceptable!

ONECOVER GLOBAL
Italy
About 4 years using the app
Zepto Apps replied July 2, 2020

Hi, For some server schedule maintenance the issue had arisen. The issue has been solved now. Hope you consider this issue and update the review

Edited September 14, 2020

I've tried all apps for product customization and I can say Product Personalizer is the best! Super easy to work with! The support is very good, they are open to solve any problem even by accessing your account if you grant permission. The only improvement I would suggest is the response speed, now they had dealt issues in 36 to 48 hours. When they solve this issue I would rate Product Personalizer 5 stars.

Mostly Sunny Store
Croatia
About 2 months using the app
March 17, 2022

The app does exactly what I needed it to do and the customer service is great. I had a small issue contacted customer service and they were able to help resolve my issue.

Twisted Teddy Apparel
United States
About 2 months using the app