Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex personalization options, especially for businesses offering customized products. It's praised for its stability, cost-effectiveness, and continuous enhancements. Merchants have seen increased conversion rates and appreciate features like conditional logic. The support team is noted for its responsiveness and willingness to go above and beyond to resolve issues.

May 29, 2021

Please check your app now. There is no stability with your app. So how can our customers experience and buy?

GoDuckee
Vietnam
8 months using the app
Zepto Apps replied May 30, 2021

Thanks for taking the time to review. Our server got attacked by DDOS repeatedly by some culprits. We had done what to be done. Due to the external attack of a huge spam load towards our server, they were able to slow down it for a couple of hours. They tried from multiple IPS. We have taken all technical measures suggested by the server team and finally detected all the IPS and block them by Cloudflare. Hope you understand our situation

May 8, 2020

This app is very in-depth with a lot of amazing features to achieve almost any kind of product customization that you require. Not only is the app amazing, but so is their support team. Their team was a huge help to getting our customization setup properly. Can't thank them enough. Highly recommend this app, you won't be disappointed!

Elitist Canvas
United States
9 days using the app
January 10, 2022

Had some setup issues that I needed help with and some update wishes. Contacted support and they help me right away with making the layout as I wanted. My best recommendations.

Coolcin
Denmark
9 days using the app
January 13, 2023

had several issues with this app, and support keeps blaming the theme. I changed theme 3 times - issues still persist

issues are happening in the cart, these issues are triggered when one or more products are added:
-no items in cart even if I added items
-items in cart do not update when new product is added
-items that other people customized appear in my cart, items that I did not customize

Jry Engraver
Philippines
7 months using the app
Zepto Apps replied January 13, 2023

Your site seems to have become static from the Shopify server. It seems a Shopify Bug. Please contact Shopify support.

February 25, 2022

The App works flawless with many clever features and effective ways to multiply a template and put it over different products. But i have to take a moment to especially appreciate their quick, professional, kind and hard working support. They speak perfect english, take their time, help with everything patiently and are just good, hard working people who appreciate you as a customer, which i am very thankful for! So: Thank you guys, keep up the great work! You helped us a lot ;)

Element of Gods
Germany
8 days using the app
July 12, 2018

This app is amazing!! It offers so many customization options, it was perfect for my needs. There were issues along the way and the customer service was excellent. Always a response within a few hours and always a solution! I'd recommend this app wholeheartedly!

Sassy Squirrel Ink
United States
8 days using the app
August 12, 2022

If you need to personalize products, in mass, then this is the App to use! We have worked with a number of personalization tool and Product Personalizer is the only one we found that provides the ability to apply a personalization template across 100s to 1000s of products. Their support is very responsive and the tool is straight forward to use.

Vitag
United States
8 days using the app
Edited July 2, 2020

Great app!

Numan was very helpfull assisting me to set up some specific changes on the interface that ended up improving the UX for my customers.

Don't hesitate and give it a try folks, you won't regret!

CMX Graphics
Brazil
8 days using the app
March 8, 2022

This app is fairly sophisticated, so I initially was concerned that I wouldn't be able to get it to look and work the way I like. But after watching Zepto's videos, and a little bit of their customer service (which is excellent by the way), I was up and running, confident I could get the results I wanted without too much struggle. Thank you so much, Zepto team, for a great product and great customer service!!!

anthonyzambai
United States
7 days using the app
May 6, 2021

Great App ! The bulk configuration is very efficient. It may be improved with import/export templates and with drag and drop text fields on the customization. Great support too.

OLT SAS
France
6 months using the app