Overall rating
4.3
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales and customer trust. It's praised for its adaptability, efficient review management, and automation of the review process. Key features include seamless integration, intuitive design, and responsive support. The email campaign feature and the app's capacity to garner more reviews are noted as effective sales drivers.

March 31, 2022

Great app and pretty easy to navigate and customize to fit the theme/colors of my website. I'd definitely recommend giving this app a try if you're looking for something to enhance your site and your customers' shopping experience. Thanks :)

Serendibetty Custom Handcrafts
United States
23 days using the app
Autoketing replied March 31, 2022

It's very great that you spend your time leaving a review. We love it a lot.
Our team is always ready to help you with settings.
If you have any issues with our app, please feel free to contact us.

Sincerely,

Autoketing team

Edited April 24, 2023

Recently discovered that all my settings for email campaigns reverted back to default... so emails were going out to my customers WITHOUT my logo in the header, the way I set it up. I don't even know how many went out like that or how it got set back to default, as I haven't made any changes in months.

Additionally, despite setting the "review request" email to go out 72 HOURS after someone places an order, the emails keep going out 30 minutes later, before orders have even shipped. This upsets my customers!

I'm not happy with this app. It's easy to set up but it doesn't function properly. I wish I hadn't subscribed for the paid version, it hasn't been worth it.

Toyota4Low
United States
Over 1 year using the app
Autoketing replied November 26, 2021

Thanks for your review. We try our best to support merchants. It'd be great that you like our app.
Please contact us if you have any questions.
We're ready to help you.

Sincerely

September 23, 2021

I would definitely recommend this app. It is easy to customize and the user interface looks great. You can upload reviews from other platforms in the admin panel

Kushies Baby CANADA Inc
Canada
22 days using the app
Autoketing replied September 23, 2021

Thanks for your feedback. We're very happy when hearing that you're satisfied with our app.
Please email us or start a live chat if you have any issues with the app.

Best regards,

March 24, 2022

customer support is awesome very happy overrall. So far the app is working as it needs to. no complaints yet

Aussie Sneaker Plug
Australia
22 days using the app
Autoketing replied March 24, 2022

Thank you so much for your rating. We're very happy to support you. Our team will investigate your feedback to improve our app.
Please contact us if you have any problems.

Regards

February 21, 2022

love love it's a great app. Shopify has the best apps. The default settings are great can't wait to set up the customer Say section

https://refinemylooks.com
United States
22 days using the app
Autoketing replied February 21, 2022

Our team is very glad that you spend your time rating our app. Your feedback makes our day.
We're always ready to support you as you have any problems with our app.
Please feel free to chat with us.

Sincerely,

Autoketing team

February 18, 2022

The app is very useful and easy to manage. There are lots of navigations and function buttons to use.

Carla Chameleon Designs
United States
21 days using the app
Autoketing replied February 18, 2022

Thank you so much for the positive rating. We're happy that you're happy, and we're here for you anytime.

Edited October 2, 2023

Initially thought the free version of the app was decent and was even inclined to leave a good review based on my limited experience. However, once I did so, the app's true colors began to show. Instead of appreciating my positive feedback, they took it as an opportunity to pressure me into upgrading to the paid version.

BE EXOTIC
Australia
Over 1 year using the app
Autoketing replied March 23, 2022

Thanks for your feedback. We're very happy when hearing that you're satisfied with our app.
Please email us or start a live chat if you have any issues with the app.

Best regards,

Edited October 2, 2023

Cheap tactics,Writing a positive review based on my initial encounters with it. But that's when things took an unexpected turn. Instead of valuing my positive feedback, the app developers exploited it as an opening to aggressively promote the paid version.

WESTERN STAR
Australia
Over 1 year using the app
Autoketing replied March 23, 2022

Your review makes our day. Thanks for your review. We feel glad when knowing that you're satisfied with our app.

Please email or chat with us if you have any questions. We're ready to help you as soon as possible.

Thanks

Edited July 5, 2023

Plus aucun email n'est envoyé depuis le mois de mai, ils n'interviennent jamais
ne suivent pas leurs tickets

mais n'oublient pas de facturer
je déconseille cette app

Petdesign.fr
France
Over 1 year using the app
Autoketing replied January 10, 2022

It's very great that you spend your time leaving a review. We love it a lot.
Our team is always ready to help you with settings.
If you have any issues with our app, please feel free to contact us.

Sincerely,

Autoketing team

January 10, 2022

The app does a huge amount, for being a free app. The design of everything that displays on your site is beautiful. Importing reviews is much easier than other apps I've tried. The ONLY thing keeping me from giving a 5 star review is the fact that you can't customize the sales popups and they don't exactly do what they say they will. If you set it to ask recent buyers for a review of the product they purchase, it will pop up for every user showing them a product that is selected by the app - with no option to select a product yourself. You're also unable to customize the wording on the popup, and it's written like it came out of Google Translate. Other than that, the app is amazing and well worth the setup time. Highly recommend.

920D Custom
United States
About 1 year using the app
Autoketing replied January 10, 2022

Thanks for your feedback. We appreciate it a lot. It helps us to improve our app in the next version.
You can change the default text on popups. We will send an email to instruct you.

Autoketing team.