Overall rating
4.3
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and easy to install, offering features such as automated review emails, review importation, and approval control. They appreciate the photo review feature, enhancing credibility. The app's design is versatile, fitting various themes. Customer service is responsive and effective. Despite being free, it offers features comparable to paid apps, and is reported to boost customer trust and sales.

January 9, 2022

Tiene un gran funcionamiento, la verdad es fácil de entender y no es complicada, muy minimalista y eso me gusta, le doy un 10/10

CHECOMDZA
Mexico
25 days using the app
Autoketing replied January 9, 2022

Gracias por sus comentarios. Estamos muy contentos de saber que está satisfecho con nuestra aplicación.
Envíenos un correo electrónico o inicie un chat en vivo si tiene algún problema con la aplicación.

July 24, 2021

Simple and great app !!
Grateful to the quick help provided by the team to reposition the reviews according to the store theme.
Just one recommendation, it would be really helpful and easy to use if there was a some UI itself to import the reviews along with csv option

Outshine Store
India
Over 1 year using the app
Autoketing replied July 24, 2021

We got your review and feedback. Thanks for leaving them.
We will improve the import feature to make it better. Please wait for our update.
Contact us if you have any issues or questions.

Best regards

Edited February 28, 2023

I woke up to this app not working anymore unless I select a paid plan. I think a prior notice would have been useful and fair to offer users, as it is not fair to block my access to reach the data that my customers shared with my business so far. I would have upgraded without issue if they would have been more transparent and fair about the need to updgrade the app, but now for sure I will install another app. Terrible customer experience and zero proffesionalism

Instant Nails
Romania
Almost 2 years using the app
Autoketing replied May 14, 2021

Thanks for your feedback. We're very happy when hearing that you're satisfied with our app.
Please email us or start a live chat if you have any issues with the app.

Best regards,

January 22, 2022

Great app and looks seamless in my theme/site! Thank you! I haven't gotten any reviews yet but I'm sure they'll look great.

The Giving Girl
United States
24 days using the app
Autoketing replied January 22, 2022

Thanks for your review. We try our best to support merchants. It'd be great that you like our app.
Please contact us if you have any questions.
We're ready to help you.

Sincerely

Edited April 24, 2023

Recently discovered that all my settings for email campaigns reverted back to default... so emails were going out to my customers WITHOUT my logo in the header, the way I set it up. I don't even know how many went out like that or how it got set back to default, as I haven't made any changes in months.

Additionally, despite setting the "review request" email to go out 72 HOURS after someone places an order, the emails keep going out 30 minutes later, before orders have even shipped. This upsets my customers!

I'm not happy with this app. It's easy to set up but it doesn't function properly. I wish I hadn't subscribed for the paid version, it hasn't been worth it.

Toyota4Low
United States
Over 1 year using the app
Autoketing replied November 26, 2021

Thanks for your review. We try our best to support merchants. It'd be great that you like our app.
Please contact us if you have any questions.
We're ready to help you.

Sincerely

September 23, 2021

I would definitely recommend this app. It is easy to customize and the user interface looks great. You can upload reviews from other platforms in the admin panel

Kushies Baby CANADA Inc
Canada
22 days using the app
Autoketing replied September 23, 2021

Thanks for your feedback. We're very happy when hearing that you're satisfied with our app.
Please email us or start a live chat if you have any issues with the app.

Best regards,

March 24, 2022

customer support is awesome very happy overrall. So far the app is working as it needs to. no complaints yet

Aussie Sneaker Plug
Australia
22 days using the app
Autoketing replied March 24, 2022

Thank you so much for your rating. We're very happy to support you. Our team will investigate your feedback to improve our app.
Please contact us if you have any problems.

Regards

February 21, 2022

love love it's a great app. Shopify has the best apps. The default settings are great can't wait to set up the customer Say section

https://refinemylooks.com
United States
22 days using the app
Autoketing replied February 21, 2022

Our team is very glad that you spend your time rating our app. Your feedback makes our day.
We're always ready to support you as you have any problems with our app.
Please feel free to chat with us.

Sincerely,

Autoketing team

February 18, 2022

The app is very useful and easy to manage. There are lots of navigations and function buttons to use.

Carla Chameleon Designs
United States
21 days using the app
Autoketing replied February 18, 2022

Thank you so much for the positive rating. We're happy that you're happy, and we're here for you anytime.

Edited October 2, 2023

Initially thought the free version of the app was decent and was even inclined to leave a good review based on my limited experience. However, once I did so, the app's true colors began to show. Instead of appreciating my positive feedback, they took it as an opportunity to pressure me into upgrading to the paid version.

BE EXOTIC
Australia
Over 1 year using the app
Autoketing replied March 23, 2022

Thanks for your feedback. We're very happy when hearing that you're satisfied with our app.
Please email us or start a live chat if you have any issues with the app.

Best regards,