Reviews (2,879)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate financial management by syncing Shopify sales directly into QuickBooks Online, reducing manual data entry. It supports detailed field mapping and can handle large data volumes and complex setups, ideal for multi-store owners. The app is reliable for seamless data synchronization, and the customer support is praised for being responsive and effective, particularly through live chat, enhancing the setup and troubleshooting process.

January 22, 2024

David was exceptionally helpful, guiding me through the setup process and providing insights into the app's functionality. He addressed all of my inquiries with patience, ensuring that I understood the reasons behind his suggestions. His responsiveness was great, and he even took the initiative to follow up with an email.

I am confident in the support I have received and am truly grateful for the excellent assistance that David provided me with.

Ultimate Pools
Canada
2 months using the app
May 10, 2022

Been having some tech issues due to myself messing around with the set up, going back and forth trying to change invoice numbers, so the sync stopped. Sherwin has been very helpful and solved my issue by providing guidance on each step of the instruction, also very patience with my questions, happy with the app, happy with the support, issued solved :)

Elite Supplies Plus
United States
3 months using the app
Edited April 18, 2022

TROY was incredibly helpful in getting me set up. These days, I have low expectations of customer service in general, so I was blown away by the time and attention Troy gave me. He patiently walked me through the steps and answered all of my questions. I have a better understanding of both Quickbooks and Shopify after working with him. A big thank you to Troy! UPDATE: I had to reach back with another question and SHERWIN was very helpful and thorough.

Bing Bang NYC
United States
3 months using the app
Edited May 21, 2021

I love the app and everyone has been so helpful with any questions or problems. Dean helped me today straighten out a product I messed up by changing to inventory. Paul was awesome on another call!

Old Time Farm | Mercer County, PA
United States
3 months using the app
June 5, 2023

Rom was great - provided a rapid response and clear explanations of the part of the application we were struggling to understand. A great support experience.

Temperature Indicators Ltd
United Kingdom
3 months using the app
August 16, 2023

I have been using quickbooks for about 3 months. I blithely connected the shopify connector app to my quickbooks online. It is a complex process to get the two to integrate, and I didn't do it correctly. I got lots of friendly reminder emails from the app - so I logged in to get it sorted . I didn't know where to start , so I started a Webchat with Rom. The connection was immediate - no wait time at all. Rom was brilliant - and he knew the shopify and quickbooks platforms inside out . His guidance was patient, really clear, and did already I say .. patient ! I couldn't have been happier with his help, and am delighted with the outcome. Many thanks Rom !

Scarffio Ltd
United Kingdom
2 months using the app
April 27, 2022

So far, the app is working as intended and Customer Support has been great! Thanks Ben for all your help!

Clear Tune Monitors
United States
2 months using the app
October 3, 2022

Lori was a lifesaver today. After several attempts to get the integration to work how I wanted it to, she solved the issue. It was an error on my part in how I set the integration up, but she was patient and resolved my concerns. Thanks, Lori!

Durable Assistance & Consulting
United States
2 months using the app
Edited April 4, 2024

I was struggling to get my products to sync, and Paul helped me with all the details from start to finish! I wish all the apps would have this kind of service!

I have also worked with SHERWIN, and the help was so efficient!

JanaS Ladies and Babies boutique pty ltd
South Africa
2 months using the app
March 19, 2021

I am a real newbie when it comes to QB that I immediately started a chat line with Karol. She was quick to respond and gave me a wealth of information. It was a true pleasure working with her!

Team Sports Gift
United States
2 months using the app