Reviews (2,879)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to automate financial management by syncing Shopify sales directly into QuickBooks Online, reducing manual data entry. It supports detailed field mapping and can handle large data volumes and complex setups, ideal for multi-store owners. The app is reliable for seamless data synchronization, and the customer support is praised for being responsive and effective, particularly through live chat, enhancing the setup and troubleshooting process.
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I have started using this for over 6 months and in the beginning when the integration was under the "old version" , the stability and performance of the app is usually up to the standard with occasional minor glitches where manual work has to be done in Xero.
However, once OneSaaS has moved to a new integration platform in February 2019, the quality of the integration has greatly diminished where it is creating a lot of extra workload and the level of confidence for the app has greatly dropped for me because there have been missing invoices that are not synced into Xero for unknown reasons until you contact support!
In addition, the lead time for support to reply / resolve issues are much longer compared to 3-4 months ago.
Product sync on the new integration is extremely poor, as the mapping of the products are not as customized as before.
The product description on shopify is now being synced into Xero's product description, suspecting this is due to the majority of the users for this integration are pushing for this change so it is now done this way, where it is not suitable for minority users of the integration.
Depending on your actual needs, this app could be useful or devastating to your workflow.
Would still recommend this app as long as it's suitable to your company's workflow
Troy was an excellent representative and helped me solve my issues! really happy with the service. Thanks Troy.
Sherwin from quickbooks was all over getting this setup for me helped setup and sync and made sure it was working to my satisfaction! Great Job! I would recommend asking for him!
Great integration, easy to customize and setup within 15min. Also awesome support (specially Dean on the chat)!
Clarisse was very helpful and pleasant to speak with. Top-class support and very quick / efficient.
I use this app to sync my products and transaction with QBO. For the most part, this program works. However, every once in a while a weird error will show up that they have to fix on the back end. Overall, I am pleased with it for the most part. Today, my support specialist was Ben and he provided excellent customer service and resolved the issues for me. Thank you, Ben!
SHERWIN, was very professional and helped me a lot with the sync about my company quickbooks x shopify. Very pleased
I think this might be a good application if I can get it loaded properly. Very confusing on boarding, with very little support. I have been trying to chat with someone for support for a couple of weeks now. I will revise my review if they get me going and the program works well.
David was great. Very thorough. Thanks!
Rominick was very quick and helpful with resolving my issues. Connector is great syncs everything perfectly.