Reviews (2,754)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient Shopify sales integration, enhancing accounting processes and saving time. It offers cost-effective premium features, flexible synchronization options, and reliable historical data integration. The performance and data syncing are consistently praised, along with responsive and effective customer support, especially the live chat for immediate assistance.

October 12, 2023

Thank you Sherwin for the fast response, very professional!

LalaTent
South Africa
2 days using the app
October 31, 2022

Dean was very helpfull with integration. I needed help to integrate a new way to transfer data from shopify to QBO...Thanks again

Boutique OMG Camping!
Canada
2 days using the app
Edited August 30, 2017

Great tool, great support! I tried another Shopify-Salesforce connector but it didn't give me the line item detail that I needed. OneSaas was a breeze to install and sync'ed all my client info, products and orders automatically. And it created a separate record for each product ordered, attached to the Opportunity - exactly what I needed. And for the questions that I had, Adela had all the answers (via chat) in a very timely manner. You just don't see great customer support these days, but OneSaas has done it right!

UPDATE: I have uncovered a rather critical problem with the OneSaas Salesforce-Shopify connector which has caused me to reduce my rating to 4 stars. While the Shopify connector pulls all relevant data from Shopify, the contact info does not pass through to Salesforce. The contact name is embedded in the opportunity name and the phone number is stored in the Account.Phone field, but no contact record is created, and the email is not passed to SF.

Real Food Sales
United States
About 2 months using the app
January 13, 2022

This app has synchronised my Shopify sales with Quickbooks online. Sherwin was a great support in helping me understand a rectifying my initial errors in the setup process.

A Strings
United Kingdom
2 days using the app
June 14, 2019

The set up process was nice and simple with live chat assistance and useful guides.
The problem is that, what appears to be a core functionality of the app is broken - the orders that are imported do not include any fees. No worries, I contacted the live chat and was told their developers would take a look at it.
I totally understand that bugs can happen.
What's odd, is that I have been waiting for a fix for over 2 weeks. Every time I contact them they say that the developers are still working on it. This isn't normal for a piece of functionality that people actually get this app for.

The only reason this review is 2 stars is that the live chat is quite responsive and extended my trial (which has been of no use).

Marssos
United Kingdom
2 months using the app
Intuit replied June 16, 2019

Hi Marssos, We're sorry you've been experiencing some delay in a solution to your problem. Our support team have reached out to you with a way to get this working. We're sorry for the inconvenience caused and please reach out to our support team if any further questions come up.

October 22, 2021

Sherwin was extremely helpful walking me through step by step everything I needed to do to fix the mappings and have them all set going forward. Also was willing to put in a lot of time in order to do it properly. Only recommendation would have been to have the option to get on a phone call which would have resolved the issues much quicker than using the chat. Aside from that, service offered by Sherwin was outstanding.

The Folklore
United States
2 days using the app
January 28, 2022

Lori was very helpful today! I am using this app for the first time. Looking forward to work with it

Menus by Maria
Canada
2 days using the app
August 9, 2023

I recently had the pleasure of working with SHERWIN to set up OneSaaS for QuickBooks. SHERWIN was extremely knowledgeable and helpful throughout the process. He took the time to understand my needs and to explain the different options available to me.

i-Watch
Hong Kong SAR
2 days using the app
August 25, 2021

Clarisse answered all my questions about getting the fees to integrate with Quickbooks. Super helpful app!! Saves me tons of time

Polar Filament
United States
2 days using the app
October 6, 2021

I was needing to use this app to connect our QBO database to Shopify. I also needed the data that synced from Shopify to QBO to provide the necessary information for Avalara to extract the sales and sales tax information to file in all required jurisdictions. Rominick was very helpful in choosing the correct settings for the data sync to meet my needs.

NasoClenz
United States
About 2 months using the app