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At the end of the year, we exported all of the information from QuickBooks and compared it to the orders in Shopify.
Out of 1,629 orders for the 12-month period, 183 of the orders were missing (11%).
Of all the orders, several of them were "multiple line item" orders, where the customer purchased two separate items in the same order. For a number of those orders, only the first line item was present, creating yet another accounting clean up.
The app does not provide the costs of the transaction for payment processing (i.e. payment processing fees from Stripe, Paypal, Shopify, etc), and at the end of any financial period all of the revenue and fees need to be reconciled.
This app restricts the access to income accounts, expense accounts, and balance sheet accounts such that new accounts had to be created in order to be able to comply with the limits.
We used this app from 2015 to 2024. Over time, we began to understand the accounting side as well as the issues with the app. From our experience with it, we have not seen any improvement in the Application or the UI since 2015, and this is September of 2024.
There is no sense making a product that is not continuously improved. As I have gotten comfortable with the bookeeping side of the business, it has become a growing priority each time we close the books to replace this app. Today, we removed this app from both our Shopify websites.
The only good thing I can say about the app is that it does post sales receipts and refund receipts into QuickBooks rather than a journal entry. Many of the apps do the posting in Journal Entries. I did like that sales receipts were sales receipts and refunds were refunds.
Overall, I would not recommend the app until Bold makes the necessary improvements in reliability and accuracy.
Scott S.
Sump Alarm Inc.
Had a great experience! Paul scheduled a call with me despite Bold normally doing things via chat. He worked with me and followed up each day to make sure that the error had been corrected. He was very responsive
Thank you for the amazing review! We're thrilled to hear Paul made your experience so positive. We appreciate you choosing Bold!
The best. Saves time so much!! Easy to learn to use and transition to! Def a great 0 to have with your store!
Thanks so much for your kind review! We are so glad you find our QuickBooks integration so helpful. Thanks for choosing Bold!
We have been using this app for 5 years and we work with it daily! it really saves us valuable time that they talk to each other. Seems like they are constantly improving the flows and making the two systems talk better to each other which we value!
Thank you so much for taking the time to write in with your wonderful review. We are so glad to hear that QuickBooks sync is a valuable part of your business ecosystem! Words like yours let us know we are on the right track and help keep us motivated. Thanks for choosing Bold!
We have been using the Quickbooks integration for several years now and find it brilliant and seamless. Very efficient and easy to use.
Thanks so much for taking the time to write in! We are so glad to hear you find the app such a valuable and efficient tool for your business. Thanks for choosing Bold!
We have been using this for several years & haven't had any issues. This is a must have app for anyone running a Shopify store & using Quickbooks Online. Don't sleep on this app!!
Thank you for writing in about your positive experience! That is exactly what we aim to provide—an efficient tool to make your day to day operations easier. Thanks for choosing Bold!
Super easy to use, and incredible customer support. Awesome product with great customer service - what more could you ask for?
Reviews like yours make our day! Thanks for writing in. We are always happy to help!
The app has historically worked well for us. There have been a few hiccups here and there, but the support team has been able to iron out the wrinkles. The app does a good job for the price.
Glad that we were able to meet your requirements! Good reviews like yours motivate us to work hard and continuously improve.
We've been using Bold going on six years, and it's always worked like a charm. Once or twice minor issues arose when we introduced new products, but the Bold team quickly identified the root cause (our bad), and offered a solution. I'm really scratching my head about all the one-star reviews. There are a lot of challenges to managing an online store. Bold isn't one of them, at least in our experience.
Feedback from longtime clients is incredibly helpful, and we are just over the moon to hear what a great experience you've had! Thanks so much for writing in. We are always here for you if you need us! Thanks for choosing Bold!
Honesty, I could not run my business without BOLD's QBO app! Please help yourself and get this to seamlessly do your own books! Nikhil was amazing with a quick fix on a known Shopify bug. SO helpful and fast! Jericho and Alexa were on it! Quick diagnosis led to an easy fix. Really appreciated their quick turn and collaboration was seamless. Thank you!