Overall rating
Counts per rating level
  • 48% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 33% of ratings are 1 stars
March 17, 2024

Had a great experience! Paul scheduled a call with me despite Bold normally doing things via chat. He worked with me and followed up each day to make sure that the error had been corrected. He was very responsive

MGA Distribution Ltd
About 4 years using the app
January 10, 2024

We experienced a number of error is our daily synchronization reports related to tax authorities in states we do not do business in. After emailing tech support, Bryson was quick to respond to let me know there were some known bugs. He was able to correct the reporting for our account and we have not seen the errors since. Thanks!

Glenn Avenue Soap Company
United States
Over 7 years using the app
BOLD replied January 15, 2024

We are so glad to hear that Brysen was able to help you resolve the issues you were seeing. Thanks for taking the time to write in, we will be sure to pass along your kind words!

February 8, 2024

This product does not work as promised. It has been a daily source of frustration since installing it.

Some issues of note:

-Product inventory does not get updated from QBO to Shopify, so even after receiving a purchase order in QBO, our inventory constantly reads zero or negative in Shopify. We have plenty of stock available. This makes inventory counting impossible, renders reports meaningless, and makes ordering difficult.

-Price and cost fields are not mapped properly: sometimes, the price in Shopify is mapped to the cost in QBO - resulting in selling items at cost if our staff doesn't catch the error. We have more than 4000 SKUs - it is impossible for us to catch them all. Sometimes no price comes through to Shopify, other times, no cost.

-Vendor fields aren't mapped properly: the Vendor in Shopify always defaults to your store's name, instead of the vendor in QBO from whom you buy the product.

-Because you can't map anything manually - you just have to hope that correct products are aligned - if you sell something through Shopify that hasn't been mapped properly, instead of selling a catch-all item in QBO, Bold makes a second item. Much of our inventory was therefore erroneously duplicated in both QBO and Shopify.

-Sometimes the sync option would cycle through in an hour, but at least twice it got caught somewhere in the midst of syncing and would sit, partially completed, for over a week.

-No customer service or help options were available for us to ask questions.

The amount of time we wasted chasing down these issues has led to a loss of revenue and time. This is not the product for anyone who wants to successfully and efficiently run a business.

Wisconsin Cutlery and Kitchen Supply
United States
3 months using the app
BOLD replied February 12, 2024

We are so sorry to hear of the troubles you experienced. I can confirm our team reach out in an attempt to help. We are always happy to investigate should any problems arise with our apps, either through ticket or live chat on our Help Center at support.boldcommerce.com.

March 23, 2020

I have used the App well before Bold took it over. While it has some quirks, the low cost makes up for them. One thing that makes Bold stand out from others is knowledgable, and competent support. I had an issue that I could not solve. Jericho from Bold had it all fixed in about 30 minutes. I would highly recommend the App for anyone needing basic sync of customers and sales. Never did use the inventory to its fullest but there is also support for that aspect. For the reason that it is economical, and support is very good.

Fleetwood Digital
Almost 8 years using the app
May 7, 2018

ABSOLUTE SCAM. Was originally advertised as a free service to sync from shopify to quickbooks. Now they are charging MORE than what it costs to have quickbooks every month. Absolute scam. Avoid at all costs.

Dapper Lighting
United States
Over 7 years using the app
May 5, 2023

The best. Saves time so much!! Easy to learn to use and transition to! Def a great 0 to have with your store!

Smoore Boutique
United States
About 7 years using the app
BOLD replied May 9, 2023

Thanks so much for your kind review! We are so glad you find our QuickBooks integration so helpful. Thanks for choosing Bold!

July 31, 2022

I used this app for many years and was a happy customer. But recently they did a "upgrade" and it no longer performs properly. Tech support is very limited - difficult to get anyone on the phone, and when you do they are inexperienced and have to escalate to the next level. Still waiting for an answer. So in the meantime I am looking for alternatives. If you have products from multiple vendors and need them to go to specific line items instead of ALL into ONE line item, DO NOT USE THIS APP.

Mannequin Madness
United States
About 7 years using the app
Edited October 14, 2017

Was wary after some other reviews, but everything has synced very well with my store. Haven't had problems yet and is quite essential to my book keeping.

RARR Sportswear

United States
About 7 years using the app
May 11, 2022

If I could vote 0 stars.. I WOULD. For lack of a better word, this app SUCKS. It's the slowest things since dial-up and when you try to re-map or make a change with the sync, half the time it doesn't even load. I've been literally trying to switch a SKU mapping for two items. A SIMPLE AND QUICK TASK, and it has taken 3 days since the mapping won't load. And when it finally does, when you hit "edit" to change it, NOTHING HAPPENS. What a piece.

United States
About 7 years using the app
May 9, 2023

We have been using the Quickbooks integration for several years now and find it brilliant and seamless. Very efficient and easy to use.

Hong Kong SAR
Over 6 years using the app
BOLD replied May 12, 2023

Thanks so much for taking the time to write in! We are so glad to hear you find the app such a valuable and efficient tool for your business. Thanks for choosing Bold!