Reviews (707)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective upselling and cross-selling features, which significantly boost average order values and sales. They value the customizable widgets and user-friendly interface that simplify personalization and require minimal technical expertise. Strong integration capabilities with other platforms are also a notable benefit. The customer support receives high praise for its responsiveness and expertise, with success managers providing personalized strategic assistance. Continuous updates and new features keep the app aligned with modern e-commerce needs, enhancing conversion rates through well-placed upsells and personalized recommendations. Its scalability makes it suitable for businesses of all sizes, adding to its versatility in the e-commerce sector.

February 10, 2023

We have been working with ReBuy for a couple years now and we are VERY happy with the results! I have to give a big shoutout to our account manager Aiman, who worked with us one on one to build a custom bundle page for our brand. He went above and beyond!

Definitely recommend adding Rebuy to your store if you are looking for a great way to increase AOV and work with people who care about the success of your brand

Benji Sleep
Canada
Almost 3 years using the app
Rebuy replied February 13, 2023

Hi Benji Sleep Team, Thank you for the impressive review! We are happy to hear that you have been having such a wonderful experience with the Rebuy thus far. Aiman is amazing and we are so happy he was able to help you out. Please don't hesitate to reach out should you have any questions :-)

November 24, 2020

Great app for upsells, cross sells, and customizing the checkout on Shopify Plus. The guys working at Rebuy will answer every question that you have and go the extra mile to set up anything that you will need. Big shoutout to Strauss for setting up for us a new Free Gift widget in the busiest week of the year (Black Friday week). Really outstanding customer service.

Cape Diablo
United States
Over 2 years using the app
Rebuy replied November 24, 2020

Strauss is a champion! We are very thankful to have him on our team!!!! Thank you for taking the time to write us a positive review and share your feedback. Makes a huge difference to our team. So, thank you!! 🙏

February 24, 2022

Very clean and super easy to use. Looks great on our website! Their staff is also incredibly helpful and quick to respond.

Yamamotoyama U.S.A.
United States
Over 2 years using the app
January 30, 2024

What a scammers. Tried them twice (talking about giving a second chance). Support is close to non-existing. Trying to reach, but talking to a bot, not connecting to human. Simple question: what is the billing of 300+ euros for? Impossible to get an answer. Never worked properly in the cart, had to disable. Also used for AI recommendations (shady in my opinion - is there really any AI learning, or just a fancy word used?) and "recently viewed items"). To pay 300+ euros a month for it - fancy, at least.

OBUOLYS
Lithuania
3 months using the app
Rebuy replied January 31, 2024

Update - We have attempted to reach you multiple times to discuss without response. If you would like to touch base then please don't hesitate to reach out. Thank you!

Our apologies for the troubles you've encountered. It's clear how upsetting this situation must be. Rest assured, we're taking your feedback to heart and are dedicated to enhancing your experience. We'll dive into the matter and reach out to discuss further. We want to be sure to make things right!

June 21, 2021

Have already noticed a difference in my AOV after adding in the Smart Cart with product recommendations. The customer support is amazing as well, had my questions answered within a few hours. Highly recommend if you enjoy making money.

Curae Lens
United States
Over 2 years using the app
October 31, 2023

Great app! Increased our AOV and conversion rates. Their customer support Max Trummer is amazing, helping us to get everything set up and maximize the value we are getting from it. It’s silly not to have rebuy on your store.

Badass Beard Care
United States
About 2 years using the app
Rebuy replied November 3, 2023

So glad to hear you're finding value in Rebuy! We're really happy to hear Max Trummer could assist you so effectively. Thanks for the kind words! If you ever need more help or have questions, don't hesitate to get in touch. We're here to support you all the way!

February 10, 2022

This is the best App on the Shopify app store! Rebuy has helped my AOV go up by 30%. This app is a game changer!!! Added bonus the customer services is amazing!

Licorice.com
United States
Over 2 years using the app
February 1, 2024

Still new to the platform, but so far the launch team has been outstanding with helping us get setup and answering questions we have had. Big shout out to Rich for getting me pointed in the right direction and being available for assistance!

Infinity Cutting Tools
United States
2 months using the app
Rebuy replied February 9, 2024

It's great to hear that our launch team, especially Rich, has been making your onboarding experience smooth and helpful! We're here to support you every step of the way as you explore the platform. A big thank you for the shout out to Rich – we'll make sure your kind words reach him!

June 24, 2020

Amazing app and the team is super helpful! They are so responsive and give great ideas and recommendation to increase AOV. Definitely recommend!

Knotty Knickers
Canada
Over 2 years using the app
Rebuy replied June 24, 2020

Thank you so much!! You guys have been awesome to work with and are always pushing the envelope of what’s possible!! Keep it up and THANK YOU for the positive feedback. Makes a HUGE difference to our team. Cheers! 👋

January 14, 2022

Rebuy has been a great tool for our site to help increase AOV. We implemented the Smart Cart which has been great in easing the customer experience and also in cross-merchandising product. The support team is amazing - Aaron was our account supervisor and was super helpful in guiding us on what to implement into our site. Jordan was our technical support and was a huge help in getting everything set up and adjusting for any feedback we had. They're quick to respond to any questions and truly care about optimizing your site experience.

Printfresh
United States
Over 2 years using the app