Rebuy Personalization Engine , 660 reviews

We are growing with the indispensable ReCharge. The application is excellent and the customer service gets things done in 2023. We have been with them over 2 years and thought I would leave a review.

Sooo much appreciation for my Account Exec who brought me onboard and got me all set up, handling very specific styling requirements. Dealing with a high maintenance client and making them happy is a great skill. Kudos. Now, the app, it is increasing sales right away. We have made some changes and have increase the cash flow even more. Reza, my contact, and his superior Janet have gone above in my expectations. We are on to the next phase now, where we are working on the product pages. I am shocked I didn't already have this in my repertoire. GET YOURS TODAY!

I am writing this review to express my gratitude and satisfaction with the exceptional support and dedication your team has demonstrated in resolving the issues we encountered. While we initially faced some challenges, I am delighted to report that the majority of these issues have now been successfully resolved.

What sets Rebuy apart is the personalized attention and commitment that was extended to me by your team. After expressing my concerns, I was contacted personally by a member of your team who took the time to understand our specific needs and the problems we were facing. This level of engagement and communication significantly reassured us that our concerns were being taken seriously.

Since then, your team has worked closely with ours to address and rectify the issues we encountered. The collaborative approach and open lines of communication have allowed for efficient troubleshooting and effective resolution of the problems. I am impressed by the dedication and expertise displayed by your developers and the entire support team.

Furthermore, the proactive measures taken by Rebuy to ensure that these issues do not recur have been commendable. It is evident that you value customer feedback and are genuinely committed to improving your services. This commitment is reflected in the proactive steps your team has taken to work closely with us, ensuring that any remaining issues are resolved promptly.

In conclusion, I am pleased to say that Rebuy has proven its commitment to customer satisfaction through its exceptional support and issue resolution. Your team's efforts in addressing our concerns have exceeded our expectations, and we are confident in continuing our partnership with Rebuy. I wholeheartedly recommend Rebuy to other Shopify store owners who are seeking a reliable and responsive app partner.

Thank you once again for your outstanding support.

We moved from another personalized platform to Rebuy and I'm so happy we made the move. We've been live for just a few weeks and I've already seen better performance from this app. The functionality of the widgets and the seamless integration and the back end are superior. And the tech support has been super helpful, special call out to Rich Matukaitis, thanks for all your help in getting everything set up and working properly!

I found Rebuy to be easy to implement, very intuitive, with seamless integration and almost no delay between changing things in Rebuy and seeing them implemented on our live site. I opened a chat support with a few early questions and that turned into a weeklong, ongoing chat with the same chat agent, Tom, where I fired dozens of questions about how to do certain things and how to implement desired setups. Between the chat support and help guides I was able to build out 10x more functionality with this in 3 days than I did with a previous upsell app over 9 months. I got responses from Tom at all hours of the day and night and rarely had any kind of delay in response. At certain points I sent a bulleted list of questions and got prompt and diligent follow-up on each one of my questions.

First of all, customer service is second to none. They are quick to respond, and they have so much expertise in customizing your cart. The app itself is also amazing. The upsells, crossells are fantastic. Works great and would recommend to anyone.

Rebuy has really been a great tool for us to leverage product recommendations. The smart cart is really advanced and easy to customize. It's certainly doing everything it promises, whilst offering really excellent service from their Merchant Success and Tech team!

Isaac on the customer support team chatted with me for a long time today and helped me fix a few things to optimize the cast upsells. This app is great when you get it up and running. Thanks!

I recently had the opportunity to use Rebuy Engine for my business, and although the app wasn't the right fit for my specific needs at this stage of my business development, I had a very positive experience with their customer service team.

I interacted with Ian and Tamanna from the Rebuy team and I was impressed by their fast responses, understanding, and willingness to help. They both showed exceptional dedication to their roles and demonstrated excellent customer service.

Although I faced some challenges with the app functionality in relation to my specific business model and budget constraints, I believe that for the right businesses, Rebuy Engine can offer extensive customization options and numerous features.

Ian and Tamanna went above and beyond to address my concerns, offering a detailed walkthrough of the product and answering my questions efficiently and professionally.

I look forward to potentially revisiting Rebuy Engine in the future as my business grows and evolves. Based on the service I received, I would recommend businesses who are looking for a comprehensive solution with great customer support to consider Rebuy Engine.

Fixed our issue quick and painless! Great customer service.