Reviews (681)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its ability to increase Average Order Value (AOV) and enhance upselling and cross-selling. They appreciate its user-friendly interface, seamless integration, and features like Smart Cart and dynamic bundles. The app is praised for its reliable performance, customization capabilities, and fast page load times. Many have reported an increase in conversions and revenue. The support team is recognized for their exceptional service and responsiveness.
Refine
-
By rating
The whole Rebuy team has been a pleasure to work with from initial integration, all the way through optimization. Between the friendly and helpful team and the results themselves, I am a Rebuy advocate.
Hey Stash Tea Team!
Thank you for the marvelous review! We are happy to hear that you have had a great end to end experience with the product and the team thus far. We look forward to seeing your future success!
Rebuy is by far the most valuable app we have used in our shop. Checkout for our customers is easy and being able to suggest products as an impulse buy has worked well for us. In addition, whenever we have needed help, the team has been incredibly helpful — by far the most helpful out of ANY app that I currently (or previously) have used. Definitely recommend this app.
Thank you so much for taking the time to leave a 5 star review and giving us a chance to help grow your business! It has been an absolute PLEASURE working with you. Don't hesitate to ever reach out should you need anything 😊
Rebuy is a great app with even better support. It provides powerful ways to take control of up-sells and cross-sells, highly recommend!
Your feedback has been awesome!! And we appreciate your business!! Thank you!! 🙏 It's been really fun working with you and your team to deploy Rebuy's cross-sell and upsell tools across your entire collection of domestic and international stores. Nice work. Cheers!
The customer care team is especially helpful when ever you have questions or support needs.
We're so glad to hear you find our customer care team helpful! If you ever have more questions or need support, just give us a shout. We're here to help! 😊🌟
Great customer service! I had an issue with the billing and they were quick to give me a complete refund. The app itself is very useful for upsells and cross-sells.
fantastic App. even better support team. There is a bit of a learning curve, but once you get a hang of it, it can do a lot. Definitely recommend.
Thank you for the great review. We are so happy that you are enjoying the app and the support! Please don't ever hesitate to reach out to us if you have any questions.
Excellent customer support! Great features and really increases our AOV and overall ROI. Super happy with Rebuy!
Thank you so much for the kind words! We are thrilled that you are having such a great experience with Rebuy app and the Support Team! Please don't ever hesitate to reach out if you need anything!!
-Update:
After posting this review the Rebuy Team got in touch and affected fixes in their app and got us up and running - which is great. However, it still took 4 months and a negative review to get a result. If only this happened sooner we'd be giving a much better review. 3 stars.
----
Really disappointed with our Rebuy experience. After looking at many apps, we specifically chose this app because of its stated compatibility with Multicurrency. / Shopify markets AND the white glove setup at US$1000 - which we ended up doing ourselves anyway.
After literally months of back and forth the app is still not working with currencies, and while we have had our $1000 setup fee refunded - subsequent communications with Rebuy have stopped, they’re simply not replying.
Our last few emails have not been replied to, which is extremely poor. After many hrs of setting up rules were uninstalling and looking at alternatives
Hi,
Thank you for your review. We're sorry to hear you have had a frustrating experience, but truly appreciate you bringing this issue to our attention. We will take this feedback internally to perform an analysis on what transpired so we can resolve any gaps that we uncover.
AMAZING customer service! John was always available to solve my questions regardless of the time zone difference. The app is everything I was looking for, easy customisable product page crossales, quick to set up and overall made my life easier! I've tried 3 cross selling apps before Rebuy but none of them were this good. Plus you have a top customer service team to help you whenever. Defy recommended!
Terrific! Thank you for using Rebuy and for sharing your experience with others. We read and respond to every review. We appreciate your business and look forward to working with you over the long term! Again, thanks! Reviews like this make a huge difference for us. - From all of us at Rebuy
Rebuy is the best app for upsells. It really is super powerful, easy to use and feature-packed. You can do any upsell/cross-sell you want (in-cart, popups, checkout, post-purchase) and they even started rolling out other stuff like reordering landing pages. Lastly, their customer service is great; responsive and professional. Highly recommended.
Thank you so much for your feedback about the power of Rebuy and our customer service! We are excited to watch your future success with the app!