Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and user-friendly interface. It's praised for its reliable subscription management, automated billing, and payment collection features. Many have reported increased revenue and conversions. The support team is noted for their quick and proactive issue resolution, including app compatibility problems. The app is customizable and offers a reasonable monthly cost.

September 7, 2017

Love the idea of the recurring payment. Would love it even more if I could create a recurring payment using "offline" products to send to my wholesalers and retailers with standing orders.

Fancy Free Shop
United States
2 months using the app
Edited August 13, 2021

This is great subscription app and the team provide amazing customer support. This app is way easier to integrate than the other subscription apps, and much more cost effective.

Genie Drinks
United Kingdom
3 days using the app
January 8, 2022

This app did not provide me with what I needed. The customer service was horrible. She talked to me like I was an idiot and didn’t even help with the actual issue…. I tried my best to work with the app but I ended up deleting it after the trial. I didn’t have any subscribers yet, so I didn’t use it because I couldn’t get it set up correctly. I asked them would I be charged and they said no, I wouldn’t, because they caught it in time….Well….GUESS WHAT I GOT THIS MORNING!!!! A charge from them! HORRIBLE JUST HORRIBLE!!!

Dazzle Diva 5 Online Store
United States
2 months using the app
ITECOM LIMITED replied January 10, 2022

Thanks for your feedback. We are really sorry that you've faced such bad experience.
The thing is that the app was removed on 66th day of usage while it provides only 60 days free trial.
Anyway, no worries, we've requested a refund for you.
Also, we tried to contact you via email but didn't receive a response yet, please drop us a line at your convenience.

Edited February 22, 2023

I tried the Basic subscription for 2 days and I got charged a month later even though I was supposed to have a 14-day free trial. I reported the error, they identified the issue and not only refunded my money back, but also offered me their services for 1 year for free for the inconvenience caused.
Impressive customer care relationship. Thanks, guys.

Diligent Duck
Netherlands
2 days using the app
April 12, 2021

Highly recommend. Great app! only subscription app I could find that you don't need Shopify Payments to use!

Fallopian Tube Formula
United States
2 days using the app
ITECOM LIMITED replied May 24, 2021

Thanks for your feedback, it's really appreciated :)

April 13, 2021

I received unauthorized charges for this on my bill and I am unable to contact anyone. There is no billing history within the app, and I never even used it.

The Juice Box Company
United States
About 1 month using the app
ITECOM LIMITED replied April 13, 2021

Thanks for your feedback and sorry that you've faced such inconvenience. Unfortunately, we didn't receive any emails/chats or calls from your side :(
We tried to contact you via email in order to help but didn't receive a response yet.
Please drop us a line at your convenience.
Hope to hear from you soon!

April 14, 2022

My website is based on local delivery and pickup only. The app is actually way more powerful than I thought. If customer adds both a normal product and subscription product it only charges delivery once. Well done ! Team was super helpful and helped me find a workaround the add a local shipping rate for the shopify subscription to work. Thanks again!

Ferme Thuya
Canada
About 23 hours using the app
June 22, 2021

I was looking for an app to help my customers select subscription boxes for our online store - and this app has helped me a ton!

Da F&M
South Africa
About 22 hours using the app
June 3, 2021

very cool and appreciate how fast the widget is working
thank you for your job very great, it will fit my shop perfectly

africanteabox
France
About 21 hours using the app
July 26, 2021

Easy to use and works straight away on the online website. Would recommend for anyone after an app that encourages recurring purchases.

Goodrich Foods
Australia
About 20 hours using the app