Bold Memberships , 296 reviews

Overall rating
4.4
Counts per rating level
  • 76% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create a customizable membership model, effectively manage memberships, and integrate smoothly with Shopify, Stripe, and PayPal. Many find it user-friendly and easy to set up, leading to increased revenue and simplified operations. The customer service team is frequently praised for their exceptional support. The app has proven successful in various business models, including VIP programs and digital magazines, enhancing customer retention and sales.

April 17, 2020

Love the app – it turns out there are some conflicts with page builders (specifically PageFly) which is a bummer, but Carter and Bhumi from the customer service department helped me figure out a workaround, and were extremely helpful and patient as we figured out a solution together. Their customer service is genuinely unparalleled – I'd rather have a workaround that isn't quite what I envisioned and have this level of customer service than use any other app.

Jen Wagner Co.
United States
Over 3 years using the app
January 4, 2018

I can't rate this app highly enough. The customer service was amazing! I was assisted by Bhumi, who was in constant contact with me throughout the whole process both by email and telephone. It took about a month to set up as what I wanted was slightly more complicated but Bold's response time, support and overall friendliness exceed all my expectations. A big thank you to Bhumi for your help and patience and to everyone at Bold :-) Highly recommended!

Gru Languages
United Kingdom
Over 3 years using the app
January 2, 2017

Bold has done a great job in assisting me in technical issues. They're very quick to respond (usually within in a couple of hours during their business hours) and quick to resolve an issue. I've reached out multiple times on different issues and they've always quickly responded. It took a bit longer than I would of hoped for on one technical issue, but the issue seemed to be pretty involved on their end, they ensured my store was still functional during that time, and ultimately the issue was completely resolved. Corey has been my main contact within Bold and he has done a wonderful job addressing my issues and concerns.

Invotek 2
United States
Over 3 years using the app
June 7, 2017

Cannot say enough good things about the customer support, absolutely ANY thing that I had a question about they went out of their way to assist me from videos to screen shots step by step instructions, Chris, Bhumi and Brendin we above and beyond. They always were prompt with a response and a solution. I am a graphic designer, however I know NOTHING about coding and the backdoor side of web design. They helped me set things up the way I had envisioned, and were very patient with me while I was explaining to them what I wanted and the different requests I had. I recommend this service to ANYONE! Great, great, great customer service!

Laze T Shirts
United States
About 3 years using the app
March 22, 2023

I'll be honest - I have experienced a few technical issues with the Bold apps (about 5 issues over the period of 3 years - not bad). But at the end of the day they do exactly what I need for my business and I have not found a better option.

WHAT SAVES THE DAY IS THIS: The customer service and the live chat are tremendous. They are extremely helpful, quick, knowledgeable, and have helped clear up my issues every single time. They are also very pleasant to speak with even though sometimes I'm sure I have been less than pleasant myself.

Highly recommend, especially due to the great customer service.

Nathanael Morton
United States
About 3 years using the app
BOLD replied March 23, 2023

Thank you so much for your kind review. This really made our day! It is exactly what we strive for. Our team is always here to help with anything you need, whether it's setup help, or a bump in the road, we are always happy to help! Our mission is your success. Thanks for choosing Bold!

January 31, 2020

Great app - does exactly what it says it will do. Very reasonable pricing too. More important though is the support from the BOLD team - always super responsive, very helpful. 10 out of 10!

Expert Toolkit
United States
About 3 years using the app
Edited June 2, 2020

Rajni and Bhumi have incredible customer service. They were able to fix my issues within minutes and was extremely patient and helpfull

The Damn Collective
United States
About 3 years using the app
January 16, 2018

Recurring Memberships app is a great fit for my online store! Customer service, help and support from Bold is amazing and is THE BEST you will find anywhere! Special mention for great support from Zachary and Bhumi.Thank you from SeaHouse Imagery!

Seahouse Imagery
Australia
Almost 3 years using the app
May 6, 2020

Marty was a huge help in helping me finish the install of the app! The features are great and are going to help me out a lot.

The Human Design Analyst L.L.C.
United States
Almost 3 years using the app
March 26, 2020

Marty installed far quicker than the estimated time. Offered additional advice and tips. Included some recommendations with links to support my requirements. Excellent service! The App itself is far more user friendly than previous Apps. Very impressed.

www.bicycleservices.co.uk
United Kingdom
Almost 3 years using the app