Bold Memberships , 296 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to create a customizable membership model, effectively manage memberships, and integrate smoothly with Shopify, Stripe, and PayPal. Many find it user-friendly and easy to set up, leading to increased revenue and simplified operations. The customer service team is frequently praised for their exceptional support. The app has proven successful in various business models, including VIP programs and digital magazines, enhancing customer retention and sales.
Refine
-
By rating
Overall happy and will use again.
Installation: 5/5 easy (requires some knowledge of code) if you need help they get it done quickly for you!
App interface: 4.5/5 easy to use (missing a couple key features, but they have a workaround for most)
Customer Support: 4/5 They do not answer the phone! I would give 3 stars for this , but the saving grace was very friendly help through email and chat. (5/5 response time by email/chat)
Other: Our template also used jquery that they didn't support, and they fixed it for us. I'm very pleased they took care of this for us :)
Cannot say enough good things about the customer support, absolutely ANY thing that I had a question about they went out of their way to assist me from videos to screen shots step by step instructions, Chris, Bhumi and Brendin we above and beyond. They always were prompt with a response and a solution. I am a graphic designer, however I know NOTHING about coding and the backdoor side of web design. They helped me set things up the way I had envisioned, and were very patient with me while I was explaining to them what I wanted and the different requests I had. I recommend this service to ANYONE! Great, great, great customer service!
After working out some bugs and kinks with the app conflicting with my theme, everything seems to be working great now. I have been in contact with Chris and he was able to get everything done that we asked. He was quick and responsive to emails and went above and beyond. Would definitely recommend this app for your store!
*edit - As we try to do more with this app, we are finding more and more bugs and running into more issues. Support is good at telling me "the devs are aware and are working on this issue" but doesn't go much further than that.
The bold subscriptions app is super useful. Also, their support team is quite responsive and always are there to help if needed
I'll be honest - I have experienced a few technical issues with the Bold apps (about 5 issues over the period of 3 years - not bad). But at the end of the day they do exactly what I need for my business and I have not found a better option.
WHAT SAVES THE DAY IS THIS: The customer service and the live chat are tremendous. They are extremely helpful, quick, knowledgeable, and have helped clear up my issues every single time. They are also very pleasant to speak with even though sometimes I'm sure I have been less than pleasant myself.
Highly recommend, especially due to the great customer service.
Thank you so much for your kind review. This really made our day! It is exactly what we strive for. Our team is always here to help with anything you need, whether it's setup help, or a bump in the road, we are always happy to help! Our mission is your success. Thanks for choosing Bold!
Great app - does exactly what it says it will do. Very reasonable pricing too. More important though is the support from the BOLD team - always super responsive, very helpful. 10 out of 10!
Rajni and Bhumi have incredible customer service. They were able to fix my issues within minutes and was extremely patient and helpfull
Recurring Memberships app is a great fit for my online store! Customer service, help and support from Bold is amazing and is THE BEST you will find anywhere! Special mention for great support from Zachary and Bhumi.Thank you from SeaHouse Imagery!
Marty was a huge help in helping me finish the install of the app! The features are great and are going to help me out a lot.
Marty installed far quicker than the estimated time. Offered additional advice and tips. Included some recommendations with links to support my requirements. Excellent service! The App itself is far more user friendly than previous Apps. Very impressed.