Reviews (1,026)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting their affiliate programs, noting its seamless Shopify integration and easy-to-use interface. Key features like post-purchase affiliate sign-up and customizable compensation settings are especially appreciated for their flexibility. The app's strong tracking capabilities and efficient payment processes are also highlighted as beneficial for e-commerce growth. Additionally, the customer support team is praised for their quick and effective service, with specific team members often receiving special recognition for their assistance.

November 1, 2024

We are new to Refersion and have had a ton of questions. Eugene has been my go-to and any time I reach out with a question, his response is timely, incredibly helpful and super friendly! We are expanding our program and it would not have been possible without his help and support! Thank you Eugene!!

Spavia Shop
United States
Over 2 years using the app
October 16, 2024

Eugene was very helpful and was able to assist me with my issue quickly. Thank you!

IN COMMON Pro
United States
Over 4 years using the app
November 1, 2024

John did a wonderful job helping me with some issues that I was having with an affiliate and their payout! Highly recommend John!!

SOBER(ISH)
United States
9 months using the app
December 13, 2024

Andre was incredibly helpful and knowledgeable! Thank you again! :)

Anya
United States
Almost 3 years using the app
October 18, 2024

I would recommend the app and the solutions provided throughout the integration. The person responsible in guiding me was very friendly, professional and always wanted to help.

Turnt Up
United States
10 days using the app
October 31, 2024

John was fantastic to work with during the setup process—his customer service was top-notch. Someone get this man a coffee; he’s earned it!
E

thepeachiespoon
United States
8 days using the app
October 9, 2024

John Rogelio was awesome and very fast with customer support.

JUMR Lifestyle Shop
United States
About 1 month using the app
August 27, 2024

I DON'T WANNA!
Can't we just keep this SHINING STAR COMPANY TO OURSELVES?!
John is BY FAR the best service agent that I had the pleasure of dealing with!
He is on the ball, nose to the grindstone! Honest and trustworthy beyond note. I took a risk and Refersion a bit more than the normal admin permission as my partner and John dealt with this. I was blown away! He acted with honesty and integrity, did what he had to do. He is a keeper and one to restore faith in humanity!
You have to give this guy a SHINING CHAIR AFTER THIS!

Algera Jewelry
South Africa
21 days using the app
October 2, 2024

John was very helpful and efficient in answering my questions. Thank you for the help!

Catori Life
United States
About 1 month using the app
November 8, 2024

So you get 50 conversions per month for $119 (about $2.40 per conversion). Oh, you can upgrade to a whole 200 conversions per month.

And it doesn't matter what your price point is - sell a $5 product or a $500 product.

That's unscalable. A real business has affiliates that are doing 50 conversions per day. Much less per month. You want to give unlimited affiliates but say "up to 50 conversions per month" - ok, so if I have 120 affiliates we're assuming less than one conversion per month?

Now what kind of sense does that make?

Sparkala
United States
1 day using the app
Refersion, Inc. replied November 26, 2024

Thank you for your feedback! We offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we’re sorry to hear that our plan offerings won’t work for your business.

We have made a few attempts to connect with your team and better understand your business but have been unable to connect. Please feel free to connect with us anytime via helpme@refersion.com.