Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless integration with Shopify. They commend the efficient customer support and valuable features like custom affiliate compensations and post-purchase affiliate sign-up. The app's ability to connect with other platforms and manage complex setups is also praised. Merchants report a positive impact on business growth and affiliate strategy, noting the robust tracking system and efficient onboarding process.

October 17, 2023

Andre was incredibly helpful in problem solving and troubleshooting several questions we had with the program after switching to a headless website.

United States
Over 3 years using the app
September 19, 2023

Andre and Andrea were a great aids in not just getting us setup on our Shopify Plus store but going above and beyond to ensure that we had more than enough to succeed with Refersion! They were available for all of our onboarding questions and were always willing to help in any way they could. Very pleased with Refersion’s customer service so far!

Muenster Pet
United States
About 2 months using the app
September 22, 2023

Had some trouble uploading cvs files for an affiliate. John did an amazing job helping me out. THANK YOU JOHN:)

Dermalogica Switzerland
About 2 years using the app
August 28, 2023

Andre has been my go to for support and he has always been incredibly helpful. I always ask him any questions I have because I know he will always fully get any questions I have answered and always in a timely manner. He has definitely made my experience with Refersion a very good one!

United States
About 1 year using the app
August 18, 2023

Refersion is a really great affiliate platform for us. It allows us to seamlessly track commissions and pay out affiliates + see top partners. John on their team is great as well, really helpful whenever I have questions.

United States
Over 7 years using the app
August 10, 2023

We've been a Refersion customer for about 5 years and the team has always been great to work with.

Recently, we were working on a project to connect Refersion to a landing page platform and Andre from the team was a huge help to get the project completed!

Tiege Hanley
United States
Almost 5 years using the app
August 31, 2023

This app is expensive, not intuitive, it is time consuming to setup and also to approve all of the conversions. It does provide a W-9 form for the Affiliates, so you will need to manually monitor that and the forms of payment are limited. If you need help from anyone... good luck. They do not help you at all outside of sending you links to figure out the problem yourself.

I will say though that Janice from Customer Service was very kind and even though she could not help me as much as she wanted to, she was the most helpful person I have ever worked with at Refersion. Janice is most likely the best employee in that company.

Só Dança USA
United States
Almost 2 years using the app
Refersion, Inc. replied September 13, 2023

Thank you for your feedback and we are sorry to hear about your experience. We do offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we regret these plans did not meet your needs.

While we do encourage the review of all conversions, we do have multiple options for auto-approval. Should that be of interest please out to our team at helpme@refersion.com to have this activated in your account.

Thank you.

PS: We love Janice too!

August 11, 2023

Thank you John for your help!

The support team at Refersion is truly exceptional. Their rapid response time, extensive product knowledge, and unwavering dedication to customer satisfaction make them a standout. Their empathetic and friendly approach in addressing my inquiries not only resolved my issues efficiently but also left me feeling valued as a customer. From start to finish, the Refersion support team's commitment to going above and beyond exemplifies their dedication to ensuring a seamless and successful user experience.

Nutramedix Products
United States
8 months using the app
August 11, 2023

I have had a great experience with Andre in the customer care/live chat department! He answered all of my questions & even included images of the steps I needed to follow.

myze The Daily Care for Eyes
United States
8 months using the app
July 12, 2023

Just spoke with Jon from the Refersion's customer service team; he was super helpful and followed up with me multiple times. My experience with the Refersion team has been great- like Jon, many other Refersion members usually responded my messages quickly and resolved the issued I had promptly.

Erno Laszlo
United States
Almost 2 years using the app