Reviews (484)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for enhancing affiliate programs, boosting sales, and managing ambassador relationships. They praise its easy setup, seamless Shopify integration, and customizable compensation features. The user-friendly interface and reliable affiliate tracking are highlighted, along with quick, helpful customer support. The team is noted for being responsive and proactive in resolving issues and assisting with setup, making it an effective tool for affiliate marketing management.
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Of all of the marketing platforms our company works with, Refersion has the best customer service - hands down. They are quick to respond, provide solutions, and easy to work with! Andre has always been a helpful hand for us! It's a great platform for affiliate management, we're glad we've been partnering with Refersion for years now!
Thank you for taking a moment to write this thoughtful review. We aim to overdeliver on every facet of the customer experience - both product and support. We are grateful to be your affiliate tool of choice and are excited to continue supporting your business growth for years to come!
-Ryan, CEO
I was upset about a function that I use to have in the old interface. Rather than just saying sorry they worked with the development team and turned something around in a day.
Thank you for the note, Eco Pea team. I am glad we were able to come to a solution quickly. :D
Also, thank you for raising your hand on this particular functionality. Our customers are Refersion experts and your feedback is crucial.
We've been rolling out to these changes to new customers for a while now, and the feedback has been great. But, new customers don't always know the difference since they have little context for what was there before. 100% changes can often be disruptive, even if we are confident it is "better."
While we may not always able to bring old functionality back (for a variety of reasons...security, privacy, infrastructure, etc.), I am glad we were able to do so here.
Very good experience with my Refersion contacts especially Andre who always gave thoughtful and professional replies or solutions about my questions and requests for trouble shootings.
Thank you so much for leaving a note about your team interactions, and Andre specifically. We want to deliver on your experience whenever we interact.
-Ryan, CEO
Keith was able to answer my question pretty fast. AND he provided me a report, which I was not expecting but am finding super helpful. So he gets 5 stars for going above and beyond my initial question!
Our team loves to overdeliver where and when we can. So glad Keith was able to help!
- Ryan, CEO
Very seamless and straightforward. John has been a great help in getting us set up.
Thanks for taking the time to give John a shoutout! We love hearing how easy everything was to set up and get started. Looking forward to supporting your growth!
-Ryan, CEO
Eugene was absolutely fantastic. He went above and beyond to help us, and his responsiveness and speed in getting everything resolved were outstanding. It’s refreshing to work with a company that genuinely cares about its clients—he made sure every feature was clearly explained, never placed blame, and focused entirely on finding a real solution.
We’re currently evaluating whether to continue with Refersion, and I can confidently say that this experience—and Eugene’s exceptional support—is a major reason we’re staying. Truly impressive service.
Eugene is great! All of them are awesome but they always work with me and help me create reports, thank you!
Refersion is overpriced, outdated, and completely inflexible. The software delivers almost nothing for what they charge, and once you’re in, they make it as difficult and expensive as possible to leave. Even long-term customers are treated like ATMs to be milked, not partners to be supported.
The platform underperforms, the contracts are predatory, and the company hides behind rigid policies instead of doing what’s fair or reasonable. There are countless better alternatives that don’t lock you into absurd fees for minimal value.
If you’re considering Refersion, don’t. Save yourself the headache.
We’re sorry to hear about your experience. We understand that annual contracts aren’t a fit for every business, which is why we offer several month-to-month plans for merchants who prefer flexibility in commitment terms. We’re always happy to help explore those options during renewal periods.
We’ve appreciated the opportunity to support your program and wish you the very best moving forward.
- Refersion Team
Keith from Refersion was great!
Thanks for taking a moment to share this. Kudos are coming Keith's way!
-Ryan, CEO
The Refersion team has been phenomenal. Their platform makes affiliate setup straightforward, but what truly stood out was the outstanding support I received from John. He went above and beyond, personally curating a list of affiliate matches aligned with our brand and providing proactive, thoughtful guidance through every step. It's rare to get this level of care and follow-through. Highly recommended for any merchant looking to grow with confidence.
