Reviews (84)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
November 17, 2022

My experience with Rep has been great. We see very positive results across Rep’s major KPIs, and the implementation and ongoing optimization have required very little effort on my end. So I can keep focusing on the other aspects of my business and feel comfortable knowing that Rep is doing everything they can to keep improving Rep’s results.

Ritual Zero Proof
United States
6 months using the app
Edited December 13, 2022

Rep AI has transformed our customer service and had a significant impact on our conversion rate. The integrations with apps such as Yotpo Reviews and our customer help desk, Gorgias, have allowed us to provide relevant information to our customers when they need it, and efficiently pass off any specific inquiries to our team.

After 2 months of use, REP AI has so far been a very positive ...

Cancha
United Kingdom
5 months using the app
May 23, 2024

Rep has been a wonderful addition to our toolkit. Our conversion rate and revenue have both increased. We agree with another reviewer: the monthly cost is well worth the benefit. Their support team is great, very helpful, and available to assist when needed. If you're looking for an easy plug-and-play tool, this is it. With a little bit of time and training, it will produce good results. We ...

Techless
United States
4 months using the app
Edited July 10, 2023

Rep makes it so that we can have customer service chat available 24/7 and has led to a significant amount of add to carts and conversions! Would love to see it have more truly AI capabilities!

Kinn
United States
5 months using the app
May 30, 2024

Very good customer support service, App is getting better and better every week. We've tested it in February but since last approach it is upgraded. Well done.

TheNatureBoost
Germany
3 months using the app
November 16, 2022

Ruben and the REP team have been amazing in getting our site chat widget set-up and firing. It provides a great conversion assistance tool for customers but also gives us insight into our customers. 5 Stars!

Vush Australia
Australia
4 months using the app
October 2, 2023

I have been working with Hello Rep AI for over 1.5 years with a client of mine- I have a marketing business and I help provide marketing strategies and tactics for b2c clients. I discovered Hello Rep through a search for the automated chat for our ecommerce site that sells high end consumer medical devices. I cannot recommend Hello Rep AI high enough. From the quick and relatively seamless ...

Theradome
United States
4 months using the app
Edited August 3, 2024

good product, after some trouble I am happy

Segron Universe
United States
3 months using the app
Rep AI Technologies Inc. replied February 18, 2024

Dear Segron Universe,

We are writing in response to your edited review of our product. We take customer feedback very seriously and strive to provide all our customers with a ...

September 11, 2023

Rep AI strategically approaches customers when they need it most and helps them find exactly what they are looking for. They have helped us increase our conversion rate, spiking sales and we still enjoy a 20X ROI! Rep takes the manual work off our shoulders when it comes to support tickets - their AI powered bot can show our customers around the site, suggest products, collect leads, answer ...

Harney & Sons Fine Teas
United States
3 months using the app
Edited June 17, 2024

Great customer service!

Eat Well Miami Meal Prep
United States
2 months using the app
Rep AI Technologies Inc. replied June 2, 2024

Hi, thank you for sharing this with us. We apologize for any frustration you have caused. Someone from our team is reaching out to you right now.

We have a 100% money-back ...