Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

October 5, 2019

This app is invaluable. It's simple yet effective. I can see each visit, what they do, how long for and what they're interested in. Exactly what it says it does, it delivers consistently.

Urban Luxe Art
United Kingdom
5 months using the app
October 22, 2019

I just install the app and I will come back to you to share my experience with Better replay.............

ECOMSTAR Facebook Ads Strategy
United States
5 months using the app
October 5, 2019

very good, easy to install, easy to use !! good view of the visitors on mobile or desktop, will help to understand

Polène
United States
5 months using the app
May 30, 2020

Excellent app and a great resource to see what is and is not working on your website! Highly recommend this app!

ShadeME
United States
5 months using the app
June 4, 2020

Pretty useful to see where do the conversion usually stopped out so you know what you need to improve. I was a bit concerned to use it for privacy, but after trying I can confirm it gives no personal info whatsoever on the person viewing your site, and it's only showing your site only

Dress My Cell
Canada
5 months using the app
June 29, 2020

Awesome. Excellent. I just saw the potential of this app . This is really helpful to see the customer behaviour

KomeMame 米豆
Japan
5 months using the app
July 1, 2019

Easy to use, easy to check. It might slow the page speed down a little bit, i assume, but will check in to that later.

Rundasekunda
Slovenia
5 months using the app
August 18, 2019

Very good app. I will definitely recommend to use this to see the flaws in your website and make customer navigation to improve. We made a lot of changes on our website after using this app, lets see how that shapes our business going forward.

Kudos Moda
United Kingdom
5 months using the app
July 30, 2019

Great app and free! Setup was fast and easy. Nice to be able to see what leads my customers to checkout or to leave.

Keuka Outlet
United States
5 months using the app
May 23, 2023

Donal Was excellent in helping answer my questions and providing me with some additional sections...

Nomada Luxury
United States
5 months using the app