Reputon Customer Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,279)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for efficiently gathering positive customer reviews and managing online reputation. Key features include a user-friendly interface, easy customization of email templates, and a special function that redirects negative feedback for direct resolution. Merchants also appreciate its reliable performance, responsive customer support, and compatibility with Shopify and Google Reviews, making it a top choice for enhancing customer trust and boosting sales.
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Produto com ótima qualidade, entrega o que promete, chegou muito rápido, super indico
Seems to work well enough for what it is. I've generated one new google review so far and was given the opportunity to correct some minor issues with existing customers. I wish there were a little more functionality around who emails get sent to. For example, I don't wish to continually send these review request emails to my customers who come in every week and jeopardize their relationship by sending repeated unwanted emails. A cap on send frequency would be ideal.
I also wish there were a way to segregate in store and online customers. In store customers should be able to get the review request immediately as a delay for shipping is not needed.
Update: I would also like to see a report based on what people click on (# of 5, 4, 3 clicks from the email). As it is I can just see the number of people who clicked. Most people still don't follow through and complete the review on the linked platform, so I'm still a bit in the dark.
Thanks for the extensive feedback!
We will definitely consider adding the sending frequency cap as a setting to the app.
We will also consider extending the click out stats based on the number of stars.
Regarding the in-store customers, right now they're ignored during sending because there is no email in the orders associated with such customers.
Regards,
Reputon team
Bis jetzt kein Problem gehabt. Ich warte immer noch nach meinem ersten Review. Heute installiert und eingestellt. Ich hoffe, ich bekomme bald mein ersten Review.
HAVENT USED IT YET
No problem at all! Whenever you're ready to give it a try, we'll be here to assist you every step of the way. If you have any questions or need assistance getting started, feel free to reach out. We're here to help!
best free review app on shopify
Thrilled to hear you consider it the best! If you have any suggestions or if there's anything specific you love about it, we'd love to hear more at info@reputon.com. Cheers to more reviews!
I would recommend this app for everything fast effective service the whole process was very smooth with online robots to talk to if any queries
Thank you so much for taking the time to provide us with your positive feedback! Let us know if you need any help by sending an email to info@reputon.com.
Wir nutzen die App seit ein paar Tagen und haben schon die ersten guten Bewertungen einsammeln können.
Very easy to use, I have heard great things about this app and I can not wait to put it full effect.
Hello,
Thank you for the review! We appreciate your feedback.
If you need any help, please send an email to info@reputon.com
Reputon Team
easy to use and setup, would recommend to anyone who wants all reviews left to help you grow your company in a positive way
Thank you for the 5* review! We appreciate your support!
Reputon Team
I love the setup and how it is is automated for you. Its fast and right to the point. Give it a shot
Hello,
Thank you for the review! We appreciate your feedback.
Let us know if you need any help by sending an email to info@reputon.com
Reputon Team