Retail Barcode Labels , 534 reviews
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This is the worst app there is. I don't know why the previous app we used no longer exists. This just complicates the entire process.
Hello Layer Boutique, Firstly, thank you for sharing this feedback. We’re always looking to improve apps with feedback like this, and we are working to improve the way our apps work with stores and what they can offer merchants such as you. I’ve also followed up with you by email and I will log your feedback and recommendations to our development team. Thank you.
Niall, Shopify Support
50% of the times no matter how long you give it barcodes are not created and you have back and do it again. How easy would it be to have it signal you when completed. Please fix this bug.
Thank you for sharing this feedback! I'm sorry to hear you're having a negative experience with this app. We’re always working to improve the way our apps work, and I’ve followed up with you via email so we can investigate this further and to log your feedback for our development team. I hope to hear back from you soon! - Lauren, Shopify Support
Look like there was a recent update that cause a printing issue but this app should not be rated low. Before the issue and soon after its fix this app is great! It's much better then the old app. It printer faster with more options. Disregard all the 1 stars. An app should be give a rating of 1 just because of an update issue. This happen all the time to app.
STOP ASKING FOR FEEDBACK. Needs improvement. Should be able to search for a product using a contains match, not a starts with match. This slows down the printing process.
Thank you for writing your review and I can see why this change would be a useful one. We report merchant feedback to our development team so they can gauge demand from our merchants and understand better what changes merchants want to see. I will be sure to log your comments with them. If you have any further questions about the app or need help with anything else, please contact our support team at any time. -Victor, Shopify Support
It's easy to use, but it doesn't have labels for the Rollo printer. So guessing to find what works is annoying. When I can get it to work, it works well.
Thank you for providing your feedback to us here, and I'm glad to hear that the app works well for you when you're able to get it working with your printer. The app is designed to work best with supported label printer brands, such as models offered by Dymo and Zebra, so may not be fully functional with Rollo printers. You can read more about the app and its supported models here: https://bit.ly/3vu8zXO. -Victor, Shopify Support
4/6/19 - Update. All Shopify support told us to do was clear out the cache and cookies and reload the app. Did that and it's still broken. Hey Shopify! How about one of you try to print a barcode with a price and wording on a 1X1 Dymo label and see how it works for you. So disappointed that you break something and no effort to fix - all you would need to do is go to the last revision that was working.
When is Shopify going to fix this app? Literally not able to put product on the floor right now because of this. Shopify needs to get its POS act together or we will go back to Square as I'm sure many people already have. If you're gonna make a change you need to do much better testing before releasing it to the world.
Thanks for sharing your feedback! This kind of information is vital to help improve apps for merchants like you. We constantly working to improve our app functionality, so I want look into this with you in more depth. I've sent you an email and I will be looking into your 1x1 label issue in more detail. Thanks.
Niall, Shopify Support
It would be helpful if this app worked with special characters. also took a long time to figure out how to get it to work with the labels i have. there aren't enough presets for labels and the basic 1" x 2 1/8" label preset doesn't work.
Edit 2023: App still works ok. A major issues i'm having is issues with duplicate barcodes because the barcodes are generated using the last 8 characters of the variant id but the variant id is 14 characters, so multiple product variants are getting the same barcode.
Additionally, a major oversight is authorizations based on user type. At least there should be some sort of password input for replacing all barcodes. It would be a shame if I spent countless hours applying barcode stickers to all of my products only to have an associate mindlessly choose "replace all barcodes in my store" and render all the barcodes useless. This is functionality that needs to be implemented ASAP.
Thank you for sharing this feedback with us. Our team is constantly working hard to improve our app functionality so we’d like to look into this further for you.
I’ve reached out to you via email to discuss your experience with the app so far, hope to hear from you soon! -Lizzy, Shopify Support
love this app!! helps me scan in inventory when a shipment comes in..... i prefer to get bar codes then just print them using this app with the " quick scan " app
Hi. we have set normal price & discount price for our products but we cannot set which price we wanted to print on the label. by default it will set & print discount price.
Thanks for taking the time to share your review. At the moment, it's not possible to display the "Compare at" price of products on your labels. However, I can definitely understand how this would be a great feature to have, so I'll be sure to share this with our developers. Thanks again! - Julie, Shopify Support
What's the purpose of this app if it's can't show the prices on the label!! I contacted support and they said my store currency is not supported! Why the app only supports certain currencies? Please add all currencies, it's really simple I don't know what's complicated about it
Hi there, Wild Hide. Thanks so much for taking the time to leave a review for us. I'm sorry to hear that our application doesn't support the currency you're using in your store. Do you mind me asking what currency it is that you were hoping to show on your labels? I feel that this is a clear opportunity for improvement for Retail Barcode Labels, so I'm going to pass this feedback along to our development team, so they can look into adding this functionality. Thank you for bringing this to our attention via your review. -Imogen, Shopify Support