Reviews (747)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

September 30, 2021

Customer service is amazing!! As a newbie, I'm glad they have a live chat to help me immediately with some questions that would save me a lot of time to figure it out. Wonder was very helpful to me. Looking forward to using this app for our store!

Shop Ledetech
United States
Almost 3 years using the app
June 23, 2021

The app is a lifesaver for us. The best app out there to handle returns and exchanges in a seamless manner. Highly competent and helpful people available round the clock.

Alamode By Akanksha
India
Almost 3 years using the app
October 14, 2021

At first the app had some things that did not fit for our shop, but the customer service on the chat has help us in more ways that we expected about the billing, and the functionality of some thing on this app. We can go with your eyes closed, you won't be disappointed at all ! The experience for our clients is way better now.

Pom d'Api
France
Over 2 years using the app
November 26, 2021

Return Prime has reduced our Returns management cost by nearly 60% & improved our operational efficiency - which means paperless transaction, better tracking & communication flow resulting customer satisfaction. Right out of box it is stable, friendly to use & most importantly flexible to suit your country's operations. Very seldom there are issues & case of any, the team is responsive. Good Job & don't slack!

Aristobrat
India
Over 2 years using the app
February 15, 2022

Already impressed by the app, just had a few questions I needed to ask and the customer service has been superb!

BC Profiles
United Kingdom
Over 2 years using the app
August 18, 2021

Honestly I had another return app for 2 weeks and did'nt get nothing resolved!!!!. I deleted and down loaded this app. What took me hours and weeks with the previous app was handled within 1.5 hour with Return ship !So I'm happyyyyyyy.
Highly recommend !!!!!

Light and Fig
United States
Over 2 years using the app
September 16, 2021

I was able to setup the app really fast. It looks amazing right from the start.
Talked to the team and got amazing help and feedback. 5 stars!!!!!

Narooma
Brazil
Over 2 years using the app
October 22, 2021

We just implemented this app for our Returns process and have been very happy with it. There were some functionality issues we were having, but they were so quick to address them and fix them. Also, they have been willing to add functions for us to better service our customers.

Freshly Picked
United States
Over 2 years using the app
April 5, 2022

Best app for your shopify store!!
Best Customer service!!!!!
If you need return & exchange app this is the one!!!!

KNOWSTYLE
United States
Over 2 years using the app
Edited October 19, 2021

So far setup has been smooth and look forward to using this app to resolve our store issues in the future.

MAPIR CAMERA
United States
Over 2 years using the app