Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient processing of returns and exchanges, including handling single refunds for multiple items. It offers customization to match store policies and branding, and integrates with platforms like Shipstation for easy return shipping. Merchants value its time-saving automation, instant shipping labels, and warranty claim handling. Features like "get paid back" and smart exchanges boost customer satisfaction. The support team is proactive and responsive, often incorporating merchant suggestions. The app also supports Indian e-commerce and promotes upselling.

October 22, 2021

We used this app , and really find is easy to use . The preface is quite easy to understand and very approachable. Also , all the queries are quickly resolved by the team. The team is really responsive to our query and gives quick resolution.

JISORA
India
Almost 2 years using the app
August 13, 2021

We have not faced any major challenges working with this app. Good customer support - responses have been quick most issues have been resolved quickly.

MPL Sports
India
Almost 2 years using the app
August 12, 2021

Outstanding service and app, includes all we need. We are fulfilling our shopify orders with Amazon and have been looking a while now for a simple return possibility for our clients. Return Prime has all we need: DHL (Germany) Interface, a customizable return center and customizable emails. The app will save us a lot of time each month and makes returns a lot easier for our customers. Their customer service is also notable, they provided quick help with a small interface issue we had and even translate an email template for us. Thank you guys, keep up the good work!

glozzi
Germany
Almost 2 years using the app
December 4, 2021

I'm a perfection seeker in terms of a returns center, and it is unbelievable how flexible they were with our store in terms of personalization and certain adjustments. It is above and beyond! For the customer service girl and their engineering team I would give 10 stars out of 5 :) Really recommend!

Elivana.ae
United Arab Emirates
Almost 2 years using the app
October 15, 2021

I did a lot of research to find a Return App that would allow our company to issue return labels to customers that we could then deduct directly from their return amount. This was a big goal for our Ecomm Store as we wanted to improve the return process for our customers, yet not lose additional money on return costs. I was so happy to discover Return App and connect with Shubham and his team. They were so helpful during the whole set-up and worked hard to make this app work well for our company. They have been a pleasure to work with and their dedication to their customers is unparalleled. They have continued to make improvements to the app based on my suggestions and this has allowed us to continue to better improve the return process in real-time. I highly recommend this app as it has helped us to streamline the return process and make it an overall better system for not just the company but also our customers.

No Rest For Bridget
United States
Almost 2 years using the app
July 21, 2021

This app is exactly what I needed for my e-commerce store. So easy to use and the team is awesome. We set up a call and got me going right away. Would definitely recommend to someone looking for return solutions.

ENVY'D
United States
Almost 2 years using the app
January 4, 2022

Customer service is great, Shubham was very helpful in assisting with the onboarding process. Thank you!

PAR VIOLET
Australia
Almost 2 years using the app
July 21, 2022

We use Return Prime to streamline the return process. It is crucial for the customer to have a smooth user friendly experience. Shubham Maheshwari, from Return Prime, patiently answered all my question and resolved all my concerns. Thank you!!

laplumeshoes
United States
Almost 2 years using the app
April 13, 2022

Amazing App and Incredible Customer Service! Wonder made it such a breeze to install the app and get it all going!

SammimisAus
Australia
Almost 2 years using the app
Edited August 6, 2021

App davvero fantastica, funziona alla perfezione. Possibilità ance di traduzione. Lo staff ti aiuta in live chat e sono super rapidi

Animostore
Italy
Almost 2 years using the app