Reviews (747)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

December 26, 2022

Hilfreiche Funktionen für den Retourenprozess, Formulare übersetzbar, sehr schneller und hilfsbereiter Kunden-Support.

dream-spirit-shop
Germany
Almost 2 years using the app
October 22, 2021

We used this app , and really find is easy to use . The preface is quite easy to understand and very approachable. Also , all the queries are quickly resolved by the team. The team is really responsive to our query and gives quick resolution.

JISORA
India
Almost 2 years using the app
August 13, 2021

We have not faced any major challenges working with this app. Good customer support - responses have been quick most issues have been resolved quickly.

MPL Sports
India
Almost 2 years using the app
August 12, 2021

Outstanding service and app, includes all we need. We are fulfilling our shopify orders with Amazon and have been looking a while now for a simple return possibility for our clients. Return Prime has all we need: DHL (Germany) Interface, a customizable return center and customizable emails. The app will save us a lot of time each month and makes returns a lot easier for our customers. Their customer service is also notable, they provided quick help with a small interface issue we had and even translate an email template for us. Thank you guys, keep up the good work!

glozzi
Germany
Almost 2 years using the app
August 26, 2022

App eccezionale, integrata perfettamente con Shopify. Anche free ha tutte le funzioni necessarie per gestire i resi al meglio. Ha anche tutte le notifiche automatiche relative alle varie casistiche e tutti i messaggi sono personalizzabili in italiano. Direi perfetta!

Prestige Home
Italy
Almost 2 years using the app
April 13, 2023

Excellent assistance, excellent performance. It took us some time to understand how it works and how to take 100% of what it proposes but now everything's on track.

I always get a human on live chat in like 2 mins. S/he is called Wonder Woman and helps you out like a super hero.

Birdiejay Global
Türkiye
Almost 2 years using the app
December 4, 2021

I'm a perfection seeker in terms of a returns center, and it is unbelievable how flexible they were with our store in terms of personalization and certain adjustments. It is above and beyond! For the customer service girl and their engineering team I would give 10 stars out of 5 :) Really recommend!

Elivana.ae
United Arab Emirates
Almost 2 years using the app
October 15, 2021

I did a lot of research to find a Return App that would allow our company to issue return labels to customers that we could then deduct directly from their return amount. This was a big goal for our Ecomm Store as we wanted to improve the return process for our customers, yet not lose additional money on return costs. I was so happy to discover Return App and connect with Shubham and his team. They were so helpful during the whole set-up and worked hard to make this app work well for our company. They have been a pleasure to work with and their dedication to their customers is unparalleled. They have continued to make improvements to the app based on my suggestions and this has allowed us to continue to better improve the return process in real-time. I highly recommend this app as it has helped us to streamline the return process and make it an overall better system for not just the company but also our customers.

No Rest For Bridget
United States
Almost 2 years using the app
July 21, 2021

This app is exactly what I needed for my e-commerce store. So easy to use and the team is awesome. We set up a call and got me going right away. Would definitely recommend to someone looking for return solutions.

ENVY'D
United States
Almost 2 years using the app
January 4, 2022

Customer service is great, Shubham was very helpful in assisting with the onboarding process. Thank you!

PAR VIOLET
Australia
Almost 2 years using the app