Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for automating the return and exchange process, enhancing efficiency. It's praised for its robust features like processing single refunds for multiple items and customization to match the merchant's site. The seamless integration with platforms like Shipstation is appreciated for easy return shipping management. The responsive and proactive customer support is highly valued for its commitment to quick issue resolution and merchant satisfaction. It's seen as a valuable tool for streamlining return processes and improving customer satisfaction.

September 16, 2021

I'm a new business owner, and Return Prime was beyond exceptional at making this so user friendly. Their support assisted me every step of the way to make sure it was perfect! I highly recommend to anyone looking for simple to use return system!

Jay’s Curls
United States
Over 1 year using the app
September 16, 2022

A very good app, very easy to use and the support for this is excellent too. I would recommend this.

The Home Sanctuary
United Kingdom
Over 1 year using the app
May 16, 2022

Very good customer service, helped much at the setup! I hope it works without any big problems in the future. Thanks!

Manzude
Germany
Over 1 year using the app
July 5, 2022

Their customer service is the best. They are super responsive and patient. We'll recommend their services.

Robin Piccone
United States
Over 1 year using the app
October 21, 2021

I have been using this all - the customer support is simply awesome. Its really easy to use and fits very well with other apps.

Kradyl Kroft
India
Over 1 year using the app
November 1, 2022

Onboarding experience is amazing! Quick and hands on help from chat app. Can't wait to learn more and use the app!

MartinandMabel
Australia
Over 1 year using the app
Edited October 26, 2022

Good for returns/exchanges and really helps me keep track of all the info from customers. Great, quick, and friendly customer service whenever I need them!

Rae Dunn Wear
United States
Over 1 year using the app
Edited October 17, 2022

I have been using this app for about 1 year now and I am absolutely happy with it. Runs very stable has a ton of customizing options and is easy to operate. Not 1 complain so far :) Also shout out to the support team, who are super friendly, competent and have fast reacion times!

Turtlback - The Urban Minimalist
Germany
Over 1 year using the app
November 7, 2022

Does the trick. Makes the process very smooth. The only thing I don't like is their name makes it hard to search for questions that need answering because the search will take you to amazon prime results. I have had a good experience with their customer service chat boxes, though. All in all, great app.

Noble Pillow
United States
Over 1 year using the app
December 23, 2021

It's a amazing App for returns & exchange feature. I would recommend it to others to make reverse process easier. I also appreciate their customer support team. They listen to your concerns and even provide additional details required to make the process easier. A big Thumps Up!

formaltreat
India
Over 1 year using the app