Reviews (747)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

January 11, 2022

We work in a very technical business selling TV Parts so we needed a very specific and technical returns app. Return Prime met all of our needs with flying colors and in fact, we required some custom coding to alter our return portal and the team at Return Prime took care of us ASAP. Their support and technical teams are very communicative and honest and they helped us come to a custom solution for our business. We employ a lot of apps on the Shopify Marketplace and Return Prime is by far the best supported and active team we have ever worked with. We cannot thank them enough for all their hard work and if they develop any other applicable products for our industry you can bet we will be the first ones to install them!

Direct TV Parts
United States
11 months using the app
August 14, 2023

Return Prime app exceeded my expectations with its user-friendly interface and swift processing, making my return and exchange filing a breeze. Highly recommended. Thank you so much Greeva for your invaluable support.

The Manga Crew
India
11 months using the app
July 5, 2021

Very easy to use and install. Customer service department are super supportive :) Hightly recommend

TimTay Official
Vietnam
11 months using the app
September 22, 2022

Great app for return management. Makes the process easy where all the return process is managed under one portal.

Inc5 Shoes
India
11 months using the app
June 19, 2023

such a great customer services , the APP is easy to use , 24/7 customer services , the functions of the app can be customized upon on your request. The app was designed for return & exchange, but we were looking for recycling function our new sustainable campaign and we requested to Prime return team , they just provide extra support to built us new function. Highly recommended

CUBIC
Hong Kong SAR
11 months using the app
September 22, 2023

Really appreciate of their customer services. I installed 5 return and refund app at the same time.Just this one fixed my issues in 12 hours.So professinal and kind.I will recommand this app to everyone.

Doyestech
Hong Kong SAR
10 months using the app
July 27, 2023

Super useful tool! Over the past few months, it has significantly reduced inbound queries related to returns. Beyond that, the tool's comprehensive analytics have provided us with valuable insights into return patterns and reasons. I highly recommend considering this powerful tool.

FUAARK
India
11 months using the app
August 13, 2022

After going through 3-4 return apps searching for one that best fits our needs I decided to give this one a try. Return Prime is the absolute best. I am the furthest from tech savvy and it was an easy install. Everything was up and running quickly. I ran into a few minor issues because I neglected to complete a few tasks on the back end. I contacted the support via chat and my issues were resolved within minutes. As a business owner time is so Important. I feel like my time was valued and a resolve was important to the tech. Thank you for going above and beyond, "Wonder"

Chen Burkett New York
United States
10 months using the app
February 23, 2021

So Automatic Return Process Was so hard in Indian ecommerce, and return prime did a good job making this app, it saved out soo much time

Adilqadri
India
10 months using the app
Appsdart Solutions Private Limited replied March 15, 2021

Thank you for your kind words. Customers like you are the reason behind our existence today :)

Edited November 11, 2021

Pretty good app and cheaper than the previous one we were using. Had an issue with automatic shipping labels, but that was resolved. Very good customer service as they are always trying to improve their app.

Anhem
United States
10 months using the app