Reviews (629)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and versatile return and exchange features, including the ability to process a single refund for multiple items. It offers customization to match store policies and branding, and provides immediate shipping labels. The app's customer support is praised for their quick responses and proactive approach. Its automation capabilities save time for businesses, and it scales well for both small and large operations.

February 20, 2024

Just started testing out this app and the support in setting up the account was beyond phenomenal. Great support on the online chat as I was helped setting up the account.

STR8 SPORTS, Inc.
United States
3 months using the app
March 12, 2024

Very good support and service. Thanks buddy.

Etiquette Apparel
India
6 months using the app
May 7, 2024

Great help from support all day! Very patient with me

EM CLUB The Label
Australia
2 days using the app
May 21, 2024

The app was quite easy to setup. The support is really helpful and quick to respond.

Desi Minimals
India
1 day using the app
April 22, 2024

I am a complete beginner with Shopify and wanted to install this refund and return app but unfortunately I didn't know how to set it up ... (turns out it was really easy!). And I got so much support for setting everything up! The team is fantastic and helped me with everything I needed.

Zeal&Co.
United Kingdom
About 2 hours using the app
April 19, 2024

Great & quickly responsive customer service.

Doerkind
United Arab Emirates
18 days using the app
March 28, 2024

He was exceptionally patient, helpful, and resourceful! I am delighted to use your app based on this level of customer service and kindness.

Ibby and Puzz
United States
2 days using the app
March 20, 2024

The Return Prime app went above and beyond my expectations. Its return and exchange process was seamless, and the user-friendly interface made integration and set-up effortless. What truly impressed me was the outstanding customer service. The support team was prompt, attentive, and incredibly helpful, going the extra mile to address all my concerns. To sum up, my experience with Return Prime was outstanding, and I enthusiastically recommend it for its efficiency and exceptional customer service. Best Shopify App I've used to date!!

Roving Mode
India
About 7 hours using the app
May 28, 2024

The live chat team are amazing support anytime needed.

Anna Rose Apparel
United Kingdom
15 days using the app
April 19, 2024

Fantastic support. Super quick to get you up and running! Very much appreciated

Tauro Workwear
United Kingdom
2 days using the app