Reviews (792)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, highlighting its quick setup, custom strategies, and automation features that improve efficiency and customer service. They appreciate the seamless integration, support for high order volumes, COD refunds, return notifications, and flexible exchange options. The support team is praised for their responsive and effective assistance via live chat and video calls, enhancing the app's reliability and ease of use.

November 30, 2021

Wish the developer was transparent with pricing. The app is advertised on the store as being Free. However, it is not free once you download, anything over 5 return tickets cost. If you want to know the price before downloading this app- it is $9.99 for up to 30 return tickets and $0.49 per additional ticket initiated. You are limited to 2 logistics integrations and 1 user free and the 2nd is paid. No more outside of that. If this was disclosed prior to downloading, I would have been able to determine it doesnt work for my shop and team of 5. I wasted time on setting up and then got to the part where I have to upgrade to a plan that still doesn't meet my needs.

Soeur Co
United States
About 1 hour using the app
Appsdart Solutions Private Limited replied February 3, 2022

Please accept our deepest apologies for this. We never intended to hide the pricing in anyway as it is present on our website and within the app's billing section as well, however, it was indeed not present on our app listing page when you tried us out. Learning from your feedback, we have added the pricing to our listing page as well and we hope to serve you sometime in future again.

Please accept our apologies and we hope to work together in near future.

Regards,
Shubham
Return Prime

Edited December 21, 2020

Updated Dec 2020: The developers have reached out to me to work on some fixes. Due to their response I am updating the stars to 4 for their customer service. Original Post: I downloaded the app. I'm not a fan of it making me register outside the Shopify environment. I also accept Exchanges for up to 2 years, but they have set an unknown limit on this. Next, when trying to edit the Exchange/Returns during initial setup it kept being stuck in a loop and there was no way to break it. App is currently not working as intended. There may be something off with the redirect after you initially set your choices. (1 Star)

Biomodex US Ordering
United States
15 minutes using the app
October 13, 2022

This app is working great for us, and the customer service is awesome. I was able to book a call with Shubham very last minute, and he helped get everything set up. It's one less thing to have to think about! So thanks team, we really appreciate the help!

So You.
Canada
February 1, 2025

Stahl Kitchens
India
Over 3 years using the app
November 29, 2024

Sivella
Germany
3 months using the app
September 11, 2024

Alaya by Stage3
India
About 2 years using the app
September 7, 2024

Falcon Clothing
India
About 2 months using the app
July 26, 2024

9shines label
India
About 2 years using the app
August 27, 2024

A&S
India
26 days using the app
July 24, 2024

Larana
India
About 1 month using the app