Return Prime: Exchange &Refund , 608 reviews

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
    593
  • 2% of ratings are 4 stars
    10
  • 0% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient processing of returns and exchanges, including handling single refunds for multiple items. It offers customization to match store policies and branding, and integrates with platforms like Shipstation for easy return shipping. Merchants value its time-saving automation, instant shipping labels, and warranty claim handling. Features like "get paid back" and smart exchanges boost customer satisfaction. The support team is proactive and responsive, often incorporating merchant suggestions. The app also supports Indian e-commerce and promotes upselling.

August 31, 2023

Potential Security Breach Alert: We have encountered a concerning issue where our shop seems to have gained access to conversations from other shops within our account. This has exposed personal information. We're uncertain about any other potential leaks at this point. Urgent action is required to address this situation and prevent further unauthorized access.

HappyLaulea
United States
5 months using the app
1
1