Return Prime: Exchange &Refund , 613 reviews

We've been using this app for quite some time now, and and while some things were a little strange and clunky at first, a LOT of improvements have been made and new features added during that time. The ability to process a single refund for multiple items being returned is huge, and made things a lot easier for us and our customers. Support is always fast to respond (often instant) and very helpful, and they have implemented features that we've been asking for. We also recently updated out site using a new theme, and our developer had no trouble customizing the app's text and buttons to match the style of or new site, so that's another plus. Doing it right, Return Prime!

not had a return come in yet but setting up everything has been a breeze, on some occasions ive not been able to set something up they have been johnny on the spot and sorted it for me. highly recommended.

Return Prime has been a great solution for our returns and exchanges! I love that you can create different rules for exchanges versus returns - a lot of other apps don't have that. The customer service is SO responsive and they will walk you through any questions you have & responds within minutes

We have been using the APP for long time now, an we are happy with it. Also the team so supportive and helpful, thanks

If you're looking for an easy way to handle returns on your Shopify store, this app is a game-changer. It's super reliable and packed with great features. Plus, the support team is lightning-fast at getting back to you if you need any help. Highly recommend!

The best customer service experience I have ever received. Easy to reach, human interaction, quick, very helpful. It is companies with this type of CS that puts a smile on my face. As a new user I had lots of questions, the staff were very patient with me and willing to work through the issue until the end!

quick response and very friendly. they are good and fast at their work and help you well.

I have just started using the app, but I can already note the admirable work of the support team, very quickly and lucidly helped me to customize the app for my site. Recommended

UPS has changed the way apps can authenticate (according to our dedicated UPS account rep), and the way that Return Prime authenticates, with username, password, and access key is no longer supported. Unfortunately, that was a deal breaker for us, and we can't use this app. The app maker had said that they're working on this change, but it's been too long of a wait and we have to move on. It looked like a promising app. Also not a fan of all the in-app advertising they toss in my face.

Very useful app, on back end and also as front end. We use it for the exchange and it's really well done. Great support from the team