AfterShip Returns , 2,259 reviews

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.

August 12, 2017

Installation is simple and straightforward. I can start using it immediately with minimal downtime. Overall great service by Aftership!

Iforlife
Malaysia
27 days using the app
November 19, 2017

I would Absolutly reccomend this to everyone!

Nailaholics
United States
26 days using the app
May 1, 2022

Easy to customize, love that they prepopulated a return and exchange policy. Looking forward to using it.

Hot Pawz
United States
26 days using the app
March 22, 2021

I am just starting to use the app and reached out to support. I got an immediate reply and I am quite happy with the way the app works up until now.

PetDoctors - Loja Online
Portugal
About 1 year using the app
AfterShip & Automizely replied March 22, 2021

Thanks for sharing your valuable experience.

We are open for any suggestions. please let us know for any suggestion that makes your experience 5-star with us.

ReturnsCenter Team

January 3, 2018

I would recommend the app to other. Great app

Sk Co Trends
United States
26 days using the app
September 5, 2017

Great product. I'm glad I chose this app.

Breslin
United States
26 days using the app
Edited February 19, 2021

Great chat service! super fast and easy experience. am still on the free trial so I have some things to setup but great service.

Utah Ski Gear
United States
26 days using the app
October 15, 2021

Great app, helps customers enormously. Makes returns so much more easy. Thanks for this app! thank you!

Beansware
Netherlands
26 days using the app
Edited November 3, 2021

Terrible support.
They gave me wrong instructions to move from the public app to the private app. My services were down and they weren't able to help me!

Layla Collection
Kuwait
Over 1 year using the app
AfterShip & Automizely replied April 23, 2020

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

October 23, 2019

Great app!But if possible would like to be able to resend the customers their return instructions. Some customers claim they did not receive so a resend button will be great.

MotherBeeMaternity
United States
About 1 year using the app
AfterShip & Automizely replied October 23, 2019

Hi, thank you very much for your suggestion. We will take this into consideration. More features are on the way. Stay tuned ;)