Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

July 5, 2017

VERY NICE APP LOVE IT!!!!!!!!!!!!!!!!

Rogue4ife1
United States
About 1 month using the app
Edited November 4, 2017

Great service, i would recommend to use this for your bussiness

www.watch2men.com

Watch2men
United Kingdom
About 1 month using the app
June 13, 2017

Very awesome app. Highly recommend

F Sutton
United States
About 1 month using the app
Edited December 3, 2019

sadly this app crashes continually informing us to connect the store even while it's already connected. Can't get any assistance through customer service. This is horrible

Coloured Raine Cosmetics
United States
About 2 years using the app
AfterShip replied December 16, 2019

Apologies for such an experience.
Would you be able to join us on a call?
Please reply to the email, we've sent to your email address.

Edited June 3, 2021

Awesome customer services, you can ask everything with the online support. Almost instantly. And useful app to track the return of our store.

WAES-store
United Kingdom
Over 1 year using the app
July 3, 2017

I would recommend easy to download and easy to install thank you!

Alondras Boutique
United States
About 1 month using the app
May 1, 2022

fast responsive customer service. Have utilized the app as of yet but I think it will be a great addition to my website.

RSRT LXE: Resort Luxe Boutique
United States
Over 1 year using the app
AfterShip replied May 2, 2022

Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support.

Kindly share your recommendations to make your experience excellent.

Also, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@returnscenter.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Team Returns Center

March 3, 2022

migrating over from return magic. so far the app is great and customer support is top notch. looking forward to getting this live on our store

Ostroy
United States
About 1 month using the app
May 29, 2021

Amazing customer service! workd perfectly for my customers and now i can relief from stress . i recommend this return center app!

Displaque
Netherlands
About 1 month using the app
May 5, 2021

This app is okay, but the support could be much better. Before installing I asked about offering stored credit. Once I completely implemented this in my business, I am not told that store credit as a return option is only available for Shopify Plus members. That plus the outsourced support and D+ in security made me quickly uninstall the app.

Belosa Boutique
United States
Almost 2 years using the app
AfterShip replied May 5, 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Refund to store credit is available with Shopify Plus users only as of now.

Regards,
Returns Center Team