Reviews (2,396)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.
Refine
-
By rating
I enjoy the level of credibility the app gives my customers. It is simple, straightforward and user friendly. My customers can securely and easily start a return request and review the status of their return which is a plus. Many big retail stores don't even feature integrations like that.
A great app because of its features. The default written instructions on how the returns center work is complete, just a little modification to be more personalized based on your store. I really like it most especially because its free.
ATTENTION when using for international returns! After one month of using the app, international returns couldn't be processed anymore because the HS Code wasn't fetched correctly and provided to the carrier. Unfortunately, this makes the app useless for international returns since the only solution offered was to completely manual insert every return label information for each return - makes the app completely useless for this matter. Unfortunately, the customer support is not giving any update for 2 months, just saying they are working on it - same answers over and over. When asking for more specific information or an ETA the answer is "No ETA has been shared". Very unhelpful, especially if you are paying for the service.
Hello,
Apologies for the inconvenience caused.
We understand your concern and it is a known issue on which our developers are currently working to resolve it on priority. We will let you know once the issue is resolved by our developers.
Best Regards,
Sumit
VERY NICE APP LOVE IT!!!!!!!!!!!!!!!!
It works perfectly as expected.Keep it up!
Great service, i would recommend to use this for your bussiness
www.watch2men.com
Very awesome app. Highly recommend
sadly this app crashes continually informing us to connect the store even while it's already connected. Can't get any assistance through customer service. This is horrible
Apologies for such an experience.
Would you be able to join us on a call?
Please reply to the email, we've sent to your email address.
Awesome customer services, you can ask everything with the online support. Almost instantly. And useful app to track the return of our store.
I would recommend easy to download and easy to install thank you!